New Features 2017Project Type: software

New Features 2017

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  1. New Features 2017
  2. NF-5849

SLO - Review EE documents section documents not downloading

    Details

    • Type: Support Activity
    • Status: Closed
    • Priority: Medium
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: UI Refresh
    • Labels:
      None
    • Environment:
      Pre Production
    • Module:
      BenAdmin
    • Reported by:
      White Label
    • Company:
      County of San Luis Obispo
    • Item State:
      Development - In Analysis
    • Severity:
      Simple

      Description

      Hi,

      When viewing employee uploaded documents under "Review Employee Documents" some documents for some employees show and others do not show.

      Example: N. Horras
      In Production, when I pulled up the document he attached it opened with no problems. However, when I try to open the document in Pre-Prod it does not open. However, there are other employees who have attached documents in Pre-Prod and their documents open without any issue.

      Please review.

      Thank you,
      Kira Hamilton
      Debbie Kulling

        Attachments

          Activity

          Ascending order - Click to sort in descending order
          Kira.Hamilton Kira Hamilton (Inactive) created issue -
          nidhi.kaul Nidhi Kaul (Inactive) made changes -
          Field Original Value New Value
          Assignee Nidhi Kaul [ nidhi.kaul ] Vijayendra Shinde [ ID10506 ]
          nidhi.kaul Nidhi Kaul (Inactive) made changes -
          Component/s UI Refresh [ 10902 ]
          vijayendra Vijayendra Shinde (Inactive) made changes -
          Assignee Vijayendra Shinde [ ID10506 ] Pratap Patil [ pratap.patil ]
          vijayendra Vijayendra Shinde (Inactive) made changes -
          Assignee Pratap Patil [ pratap.patil ] Seema Gaikwad [ seema.gaikwad ]
          seema.gaikwad Seema Gaikwad (Inactive) made changes -
          Status Open [ 1 ] In Progress [ 3 ]
          seema.gaikwad Seema Gaikwad (Inactive) made changes -
          Item State Parent values: Development(10200)Level 1 values: In Analysis(10204)
          Hide
          Permalink
          seema.gaikwad Seema Gaikwad (Inactive) added a comment -

          Hi Ashwin Wankhede,

          For employee named 'Nicholas R Horras' of 'County of San Luis Obispo' company documents were not copied on pre producation web server,Please check.

          Path : \\10.145.65.92\workterra\EmployeeDocuments\Company\13646
          Employee ID : 20551

          So assigning ticket to you.

          Thanks,
          Seema Gaikwad.

          CC Samir Nidhi Kaul Rakesh Roy Vijayendra Shinde

          Show
          seema.gaikwad Seema Gaikwad (Inactive) added a comment - Hi Ashwin Wankhede , For employee named 'Nicholas R Horras' of 'County of San Luis Obispo' company documents were not copied on pre producation web server,Please check. Path : \\10.145.65.92\workterra\EmployeeDocuments\Company\13646 Employee ID : 20551 So assigning ticket to you. Thanks, Seema Gaikwad. CC Samir Nidhi Kaul Rakesh Roy Vijayendra Shinde
          seema.gaikwad Seema Gaikwad (Inactive) made changes -
          Assignee Seema Gaikwad [ seema.gaikwad ] Ashwin Wankhede [ ashwin.wankhede ]
          seema.gaikwad Seema Gaikwad (Inactive) made changes -
          Remaining Estimate 0h [ 0 ]
          Time Spent 0.5h [ 1800 ]
          Worklog Id 103197 [ 103197 ]
          Hide
          Permalink
          nidhi.kaul Nidhi Kaul (Inactive) added a comment -

          Ashwin WankhedeHow can we miss copying documents for some employees? This needs to be corrected across companies if that hold true.

          Nidhi.

          Show
          nidhi.kaul Nidhi Kaul (Inactive) added a comment - Ashwin Wankhede How can we miss copying documents for some employees? This needs to be corrected across companies if that hold true. Nidhi.
          Hide
          Permalink
          ashwin.wankhede Ashwin Wankhede (Inactive) added a comment -

          Hi Seema Gaikwad,

          Can you please verify it now.

          Vijayendra Shinde -

          It looks documents were missed to move on 15 companies which was moved in first set of company move during this refresh activity. Some of the document was getting downloaded for same company as it was moved with previous company move.
          I compared Prod and Pre-production file server and copied files from production to pre-production file server.

          Company name on which file difference was present.

          1. California Golf
          2. County of Lake
          3. Austin
          4. Employbridge
          5. Groendyke
          6. Cheeseman
          7. Cambrian School District
          8. Berryessa Union School District
          9. FRMC
          10. Elite Staffing
          11. ATC
          12. Deep South
          13. CSE
          14. County of San Luis Obispo
          15. AFFCO
          Show
          ashwin.wankhede Ashwin Wankhede (Inactive) added a comment - Hi Seema Gaikwad , Can you please verify it now. Vijayendra Shinde - It looks documents were missed to move on 15 companies which was moved in first set of company move during this refresh activity. Some of the document was getting downloaded for same company as it was moved with previous company move. I compared Prod and Pre-production file server and copied files from production to pre-production file server. Company name on which file difference was present. California Golf County of Lake Austin Employbridge Groendyke Cheeseman Cambrian School District Berryessa Union School District FRMC Elite Staffing ATC Deep South CSE County of San Luis Obispo AFFCO
          Permalink
          ashwin.wankhede Ashwin Wankhede (Inactive) logged work - 02/Feb/18 11:33 AM
          • Time Spent:
            1h
             
            <No comment>
          ashwin.wankhede Ashwin Wankhede (Inactive) made changes -
          Assignee Ashwin Wankhede [ ashwin.wankhede ] Seema Gaikwad [ seema.gaikwad ]
          ashwin.wankhede Ashwin Wankhede (Inactive) made changes -
          Time Spent 0.5h [ 1800 ] 1.5h [ 5400 ]
          Worklog Id 103228 [ 103228 ]
          seema.gaikwad Seema Gaikwad (Inactive) made changes -
          Time Spent 1.5h [ 5400 ] 2h [ 7200 ]
          Worklog Id 103197 [ 103197 ]
          Hide
          Permalink
          seema.gaikwad Seema Gaikwad (Inactive) added a comment -

          Hi Sachin Hingole,

          This issue is fixed and verify on pre producation.
          So assigning ticket back to you.

          Thanks,
          Seema

          Show
          seema.gaikwad Seema Gaikwad (Inactive) added a comment - Hi Sachin Hingole , This issue is fixed and verify on pre producation. So assigning ticket back to you. Thanks, Seema
          seema.gaikwad Seema Gaikwad (Inactive) made changes -
          Assignee Seema Gaikwad [ seema.gaikwad ] Sachin Hingole [ sachin.hingole ]
          sachin.hingole Sachin Hingole (Inactive) made changes -
          Assignee Sachin Hingole [ sachin.hingole ] Priya Dhamande [ priya.dhamande ]
          Hide
          Permalink
          Kira.Hamilton Kira Hamilton (Inactive) added a comment -

          Hi Sachin Hingole,

          I also checked this issue and I was able to open the document for N. Horras with no issues.

          Thank you,
          Kira Hamilton
          Debbie Kulling

          Show
          Kira.Hamilton Kira Hamilton (Inactive) added a comment - Hi Sachin Hingole , I also checked this issue and I was able to open the document for N. Horras with no issues. Thank you, Kira Hamilton Debbie Kulling
          sachin.hingole Sachin Hingole (Inactive) made changes -
          Resolution Done [ 10000 ]
          Status In Progress [ 3 ] Resolved [ 5 ]
          sachin.hingole Sachin Hingole (Inactive) made changes -
          Status Resolved [ 5 ] Closed [ 6 ]
          Permalink
          seema.gaikwad Seema Gaikwad (Inactive) logged work - 02/Feb/18 01:38 PM - edited
          • Time Spent:
            1h
             
            • Issue analysis and Discussion with Vijayendra and Ashwin
            • Verify issue on pre production after documents moved
          Transition Time In Source Status Execution Times
          Seema Gaikwad (Inactive) made transition -
          Open In Progress
          		10h 33m 1
          Sachin Hingole (Inactive) made transition -
          In Progress Resolved
          		7h 22m 1
          Sachin Hingole (Inactive) made transition -
          Resolved Closed
          		5s 1

            People

            Assignee:
            priya.dhamande Priya Dhamande (Inactive)
            Reporter:
            Kira.Hamilton Kira Hamilton (Inactive)
            Account Executive:
            Debbie Kulling
            Votes:
            0 Vote for this issue
            Watchers:
            4 Start watching this issue

              Dates

              Created:
              Updated:
              Resolved:

                Time Tracking

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                Remaining:
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                Logged:
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