New Features 2017Project Type: software

New Features 2017

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  1. New Features 2017
  2. NF-5918

BCC Groups - Cannot access site via IE

    Details

    • Type: Bug
    • Status: Closed
    • Priority: Medium
    • Resolution: Cannot Reproduce
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: UI Refresh
    • Labels:
      None
    • Environment:
      Pre Production
    • Bug Severity:
      Medium
    • Module:
      BenAdmin
    • Reported by:
      White Label
    • Company:
      All Clients/Multiple Clients

      Description

      Hi,

      Per BCC: Cannot access: https://preprod.benxcel.net/platform via IE but can through Google Chrome. Please advise.

      Thank you,
      Kira Hamilton
      Debbie Kulling

        Attachments

          Activity

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          Kira.Hamilton Kira Hamilton (Inactive) created issue -
          vijayendra Vijayendra Shinde (Inactive) made changes -
          Field Original Value New Value
          Assignee Nidhi Kaul [ nidhi.kaul ] Sonali Farakate [ sonali.farakate ]
          Hide
          Permalink
          sonali.farakate Sonali Farakate (Inactive) added a comment -

          Hi Kunal Kedari

          As per discussion, assigning to you.

          Thanks,
          Sonali.

          CC :Vijayendra Shinde Sachin Hingole

          Show
          sonali.farakate Sonali Farakate (Inactive) added a comment - Hi Kunal Kedari As per discussion, assigning to you. Thanks, Sonali. CC : Vijayendra Shinde Sachin Hingole
          sonali.farakate Sonali Farakate (Inactive) made changes -
          Assignee Sonali Farakate [ sonali.farakate ] Kunal Kedari [ kunal.kedari ]
          kunal.kedari Kunal Kedari (Inactive) made changes -
          Attachment LoginPage.JPG [ 73377 ]
          kunal.kedari Kunal Kedari (Inactive) made changes -
          Attachment Employee_HomePage.JPG [ 73378 ]
          Hide
          Permalink
          kunal.kedari Kunal Kedari (Inactive) added a comment -

          Hi Kira Hamilton,

          We have tried to reproduce the issue mentioned by you, but it is not reproducible at our end.

          Verified following points:
          1] Tried to reproduce issue on IE9, IE10 and IE11 browsers, but it is not reproducible.
          2] We are able to access the site with URL - https://preprod.benxcel.net/platform
          3] Able to login without any error as a Employee and Partner

          We have used "RSC" company which is a part of BCC group to test above points.
          For more details please refer below screenshot for employee login using IE browser:
          Login Page-

          Employee Home Page-

          Can you please recheck it at your end once and if it is still reproducible, please let us know below details which will be helpful to analyse it further:
          1] Exact steps you are following
          2] Version of IE browser
          3] Screenshot for error

          Cc: Sachin Hingole, Vijayendra Shinde, Sonali Farakate, Prasad Pise

          Show
          kunal.kedari Kunal Kedari (Inactive) added a comment - Hi Kira Hamilton , We have tried to reproduce the issue mentioned by you, but it is not reproducible at our end. Verified following points: 1] Tried to reproduce issue on IE9, IE10 and IE11 browsers, but it is not reproducible. 2] We are able to access the site with URL - https://preprod.benxcel.net/platform 3] Able to login without any error as a Employee and Partner We have used "RSC" company which is a part of BCC group to test above points. For more details please refer below screenshot for employee login using IE browser: Login Page- Employee Home Page- Can you please recheck it at your end once and if it is still reproducible, please let us know below details which will be helpful to analyse it further: 1] Exact steps you are following 2] Version of IE browser 3] Screenshot for error Cc: Sachin Hingole , Vijayendra Shinde , Sonali Farakate , Prasad Pise
          kunal.kedari Kunal Kedari (Inactive) made changes -
          Assignee Kunal Kedari [ kunal.kedari ] Kira Hamilton [ kira.hamilton ]
          Permalink
          sonali.farakate Sonali Farakate (Inactive) logged work - 14/Feb/18 12:17 PM
          • Time Spent:
            0.5h
             

            Verification on diffrent browsers

          sonali.farakate Sonali Farakate (Inactive) made changes -
          Remaining Estimate 0h [ 0 ]
          Time Spent 0.5h [ 1800 ]
          Worklog Id 104565 [ 104565 ]
          sachin.hingole Sachin Hingole (Inactive) made changes -
          Status Open [ 1 ] In Development [ 10007 ]
          Hide
          Permalink
          sachin.hingole Sachin Hingole (Inactive) added a comment -

          Rejecting as we are not able to reproduce, Refer Kunal's comments for more details.

          Show
          sachin.hingole Sachin Hingole (Inactive) added a comment - Rejecting as we are not able to reproduce, Refer Kunal's comments for more details.
          sachin.hingole Sachin Hingole (Inactive) made changes -
          Resolution Cannot Reproduce [ 5 ]
          Status In Development [ 10007 ] Rejected [ 10004 ]
          Permalink
          kunal.kedari Kunal Kedari (Inactive) logged work - 14/Feb/18 06:00 PM
          • Time Spent:
            1h
             
            • Analysis for issue
            • Reproducing it on IE browser
            • Discussion and mentioning findings in Jira
          kunal.kedari Kunal Kedari (Inactive) made changes -
          Time Spent 0.5h [ 1800 ] 1.5h [ 5400 ]
          Worklog Id 104627 [ 104627 ]
          Kira.Hamilton Kira Hamilton (Inactive) made changes -
          Status Rejected [ 10004 ] Closed [ 6 ]
          Hide
          Permalink
          Kira.Hamilton Kira Hamilton (Inactive) added a comment -

          Closing Ticket. Per BCC they are no longer having an issue with this.

          Thank you,

          Kira Hamilton
          Debbie Kulling

          Show
          Kira.Hamilton Kira Hamilton (Inactive) added a comment - Closing Ticket. Per BCC they are no longer having an issue with this. Thank you, Kira Hamilton Debbie Kulling
          sachin.hingole Sachin Hingole (Inactive) made changes -
          Component/s UI Refresh [ 10902 ]
          Transition Time In Source Status Execution Times
          Sachin Hingole (Inactive) made transition -
          Open In Development
          		15h 18m 1
          Sachin Hingole (Inactive) made transition -
          In Development Rejected
          		53s 1
          Kira Hamilton (Inactive) made transition -
          Rejected Closed
          		2d 9h 28m 1

            People

            Assignee:
            Kira.Hamilton Kira Hamilton (Inactive)
            Reporter:
            Kira.Hamilton Kira Hamilton (Inactive)
            Account Executive:
            Debbie Kulling
            Votes:
            0 Vote for this issue
            Watchers:
            4 Start watching this issue

              Dates

              Created:
              Updated:
              Resolved:

                Time Tracking

                Estimated:
                Original Estimate - Not Specified
                Not Specified
                Remaining:
                Remaining Estimate - 0h
                0h
                Logged:
                Time Spent - 1.5h
                1.5h