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Type:
Bug
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Status:
Open
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Priority:
Medium
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Resolution:
Unresolved
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Affects Version/s:
None
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Fix Version/s:
None
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Company:
Liberty Hospital
We have a strange issue going on with Liberty hospital. When an admin or partner logs into the system from inside Liberty's firewall they do not see the menu items (see below). They have tried IE, Chrome and Edge
When they log in from outside the office they see the menu items. Could this be a firewall issue?
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Hi Debbie Kulling,
Yes, this can be firewall issue.
To reproduce this issue we tried accessing site across multiple network but it's working fine at our end.
To know which request is blocked by Firewall at their end, we need browser network log. Below video will explain how to get network log of browser.
https://harbingergroup.zoom.us/recording/play/rnnY4iYdZc2EYJX9aDHFplHp3CzEC5zSC3h10d-XBsCvzVyg2dijrX-L5xZAg-eN?autoplay=true
Please provide browser network logs to us so that we can debug which request is causing problem.
Thank you,
Vijayendra
CC:Nidhi Kaul