New Features 2017Project Type: software

New Features 2017

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  1. New Features 2017
  2. NF-5962

Liberty Hospital - Cannot see menu items

    Details

    • Type: Bug
    • Status: Open
    • Priority: Medium
    • Resolution: Unresolved
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: UI Refresh
    • Labels:
      None
    • Environment:
      Pre Production
    • Bug Severity:
      Medium
    • Module:
      BenAdmin
    • Reported by:
      White Label
    • Company:
      Liberty Hospital

      Description

      We have a strange issue going on with Liberty hospital. When an admin or partner logs into the system from inside Liberty's firewall they do not see the menu items (see below). They have tried IE, Chrome and Edge

      When they log in from outside the office they see the menu items. Could this be a firewall issue?

        Attachments

          Activity

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          dkulling Debbie Kulling created issue -
          nidhi.kaul Nidhi Kaul (Inactive) made changes -
          Field Original Value New Value
          Assignee Nidhi Kaul [ nidhi.kaul ] Vijayendra Shinde [ ID10506 ]
          nidhi.kaul Nidhi Kaul (Inactive) made changes -
          Component/s UI Refresh [ 10902 ]
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          vijayendra Vijayendra Shinde (Inactive) added a comment -

          Hi Debbie Kulling,

          Yes, this can be firewall issue.

          To reproduce this issue we tried accessing site across multiple network but it's working fine at our end.

          To know which request is blocked by Firewall at their end, we need browser network log. Below video will explain how to get network log of browser.

          https://harbingergroup.zoom.us/recording/play/rnnY4iYdZc2EYJX9aDHFplHp3CzEC5zSC3h10d-XBsCvzVyg2dijrX-L5xZAg-eN?autoplay=true

          Please provide browser network logs to us so that we can debug which request is causing problem.

          Thank you,
          Vijayendra
          CC:Nidhi Kaul

          Show
          vijayendra Vijayendra Shinde (Inactive) added a comment - Hi Debbie Kulling , Yes, this can be firewall issue. To reproduce this issue we tried accessing site across multiple network but it's working fine at our end. To know which request is blocked by Firewall at their end, we need browser network log. Below video will explain how to get network log of browser. https://harbingergroup.zoom.us/recording/play/rnnY4iYdZc2EYJX9aDHFplHp3CzEC5zSC3h10d-XBsCvzVyg2dijrX-L5xZAg-eN?autoplay=true Please provide browser network logs to us so that we can debug which request is causing problem. Thank you, Vijayendra CC: Nidhi Kaul
          vijayendra Vijayendra Shinde (Inactive) made changes -
          Assignee Vijayendra Shinde [ ID10506 ] Debbie Kulling [ dkulling ]
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          dkulling Debbie Kulling added a comment -

          Please see the comments from the client. Can you provide the information that is being requested

          We don’t have the ability to get logs due to their lack of IT folks. Can you please identify technical requirements for this functionality in Workterra?

          Show
          dkulling Debbie Kulling added a comment - Please see the comments from the client. Can you provide the information that is being requested We don’t have the ability to get logs due to their lack of IT folks. Can you please identify technical requirements for this functionality in Workterra?
          dkulling Debbie Kulling made changes -
          Assignee Debbie Kulling [ dkulling ] Vijayendra Shinde [ ID10506 ]
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          samir Samir added a comment -

          Hi Debbie Kulling,

          JavaScript execution is blocked in the firewall. Please inform the admin to allow java script execution.

          Please schedule a call with them if further investigation is needed

          Regards,
          Samir

          Show
          samir Samir added a comment - Hi Debbie Kulling , JavaScript execution is blocked in the firewall. Please inform the admin to allow java script execution. Please schedule a call with them if further investigation is needed Regards, Samir
          samir Samir made changes -
          Assignee Vijayendra Shinde [ ID10506 ] Debbie Kulling [ dkulling ]
          Hide
          Permalink
          vijayendra Vijayendra Shinde (Inactive) added a comment -

          Hi Debbie Kulling,

          Today Jennifer Johnson reported same issue WB-520 that partner user not able to view curtain menus at employee level. We investigated this issue and found that browser size was set to 125% which causing menu to render below visible area of curtain. Once we changed browser zoom to 100%, menu shown up properly.

          Can we ask client if this issue solves with browser resizing? If we select control + zero on keyboard together, browser zoom will reset to 100%.

          Please update us if this solves reported issue.

          Thanks,
          Vijayendra

          Show
          vijayendra Vijayendra Shinde (Inactive) added a comment - Hi Debbie Kulling , Today Jennifer Johnson reported same issue WB-520 that partner user not able to view curtain menus at employee level. We investigated this issue and found that browser size was set to 125% which causing menu to render below visible area of curtain. Once we changed browser zoom to 100%, menu shown up properly. Can we ask client if this issue solves with browser resizing? If we select control + zero on keyboard together, browser zoom will reset to 100%. Please update us if this solves reported issue. Thanks, Vijayendra

            People

            Assignee:
            dkulling Debbie Kulling
            Reporter:
            dkulling Debbie Kulling
            Account Executive:
            Debbie Kulling
            Votes:
            0 Vote for this issue
            Watchers:
            3 Start watching this issue

              Dates

              Created:
              Updated: