I-9 Approval Status >> Status Incomplete is not getting changed to DHS Tentative Non confirmation / SSA TNC

on Company long for hspl, while doing case 3 with employee Elaine Goodell, US Citizen, SSN 000000007, US Passport : 441209794 below issues observed :

1) while doing step part B, code 29 is not getting saved into database. Due to this, Status Incomplete is not getting changed to DHS Tentative Nonconfirmation. Similarly, this issue is also observed with code 27 with other employee while doing case 7.
2) while doing step part B, on Form I-9 employment Eligibility Verification popup, on Save button, no validation / confirmation message displayed.