Fwd: Insurance rate not adjusted

See issue below for employee Lori Ogden

Good morning guys, 

Can someone please tell me if this is all accurate information and if it is when you can have her refund ready?

Thank you for your time and please have a great day,

---------- Forwarded message ---------
From: Lori Ogden <lorio0603@yahoo.com>
Date: Tue, Jan 14, 2020 at 10:03 AM
Subject: Insurance rate not adjusted
To: <employeebenefits@edcgov.us>
Cc: Amanda Magnuson <amanda.magnuson@edcgov.us>

Good morning,

My husband Michael Ogden will turn 65 in February and eligible for Medicare. The paperwork to drop him from my county insurance effective February 1 was submitted to the County in December.

I received a letter from Workterra on December 23 showing the reduced amount for the January payment. However when I checked online the Electronic ACH payment was not reduced. I called Workterra to try to get the ACH corrected. It was not corrected.

My electronic ACH insurance payment for January should have reflected the reduced rate of $332.24, however $1132.10 was removed from my account this month.

Please let me know when this can be corrected. Thank you for your assistance.

Lorraine Ogden
Workterra Member ID 11059

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