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Type:
Task
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Status: Done
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Priority:
High
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Resolution: Done
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Labels:
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Company:City of Chico
Robin,
Original question:
Jesse called me earlier to try and get clarification on his billing. He told me that Workterra notified him that he would be receiving a credit. However, instead he received a bill for $1,600+ that had a due date of April 1st. Jesse said he tried calling a couple of time, but wasn't able to get a clear answer. This is 3rd time he has contacted me to help him with billing issues over the past year.
Current concern:
Client is now asking if the April payment covers May, and why and when did this change.
I believe to my knowledge that this client was always set up that way, but i do not know for certain. Can you please let me know?
Phoned SPM to advise payment history emailed (jesmars@sbcglobal.net) copy of email attached. SPM asked if he could contact me back to review
Connie Puente (Inactive)
added a comment - Phoned SPM to advise payment history emailed (jesmars@sbcglobal.net) copy of email attached. SPM asked if he could contact me back to review Thank you very much Connie. I will wait to hear about the final conversation you have with this retiree to close.
4/16/2019 @ 9:08am
SPM phoned to advise he reviewed my email sent to him yesterday evening. He states two payment will be sent. One check for $366 has already been mailed to pay through April 2019. Second check $1,291.83 will be for May 2019 premium.
RESOLVED no further action needed.
Connie Puente (Inactive)
added a comment - 4/16/2019 @ 9:08am
SPM phoned to advise he reviewed my email sent to him yesterday evening. He states two payment will be sent. One check for $366 has already been mailed to pay through April 2019. Second check $1,291.83 will be for May 2019 premium.
RESOLVED no further action needed. Thank you!
Connie Puente can we please get this in writing to the participant? He calls every month and we have tried to explain to the employer as well.