-
Type:
Task
-
Status:
Done
-
Priority:
High
-
Resolution:
Done
-
Robin,
Original question:
Jesse called me earlier to try and get clarification on his billing. He told me that Workterra notified him that he would be receiving a credit. However, instead he received a bill for $1,600+ that had a due date of April 1st. Jesse said he tried calling a couple of time, but wasn't able to get a clear answer. This is 3rd time he has contacted me to help him with billing issues over the past year.
Current concern:
Client is now asking if the April payment covers May, and why and when did this change.
I believe to my knowledge that this client was always set up that way, but i do not know for certain. Can you please let me know?
{"report":{"apdex":0.5,"isInitial":true,"journeyId":"f8afef5a-3198-42e3-8ed6-c73c993fdccd","key":"jira.project.issue.view-issue","navigationType":0,"readyForUser":1016.7999999523163,"redirectCount":0,"resourceLoadedEnd":790.6999998092651,"resourceLoadedStart":245.5,"resourceTiming":[{"duration":51,"initiatorType":"link","name":"https://jira.workterra.net/s/3003653444a1e1a85555cab7dcfb3a21-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/2e46d90b5cae895c9c38649c9d510130/_/download/contextbatch/css/_super/batch.css","startTime":245.5,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":245.5,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":296.5,"responseStart":0,"secureConnectionStart":0},{"duration":50.799999952316284,"initiatorType":"link","name":"https://jira.workterra.net/s/dd6a0911920485696ac20493290df627-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/3abe50d469404b639745df44b51476b6/_/download/contextbatch/css/jira.browse.project,jira.view.issue,project.issue.navigator,jira.global,atl.general,-_super/batch.css?agile_global_admin_condition=true&jag=true&jira.create.linked.issue=true&richediton=true","startTime":245.89999985694885,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":245.89999985694885,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":296.69999980926514,"responseStart":0,"secureConnectionStart":0},{"duration":51.19999980926514,"initiatorType":"link","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/8.5.0/_/download/batch/com.atlassian.auiplugin:split_aui.pattern.label/com.atlassian.auiplugin:split_aui.pattern.label.css","startTime":246,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":246,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":297.19999980926514,"responseStart":0,"secureConnectionStart":0},{"duration":51.700000047683716,"initiatorType":"link","name":"https://jira.workterra.net/s/bd548f27bbf8f278bd83b60dd3284ed8-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:global-static-adgs/jira.webresources:global-static-adgs.css","startTime":246.09999990463257,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":246.09999990463257,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":297.7999999523163,"responseStart":0,"secureConnectionStart":0},{"duration":52,"initiatorType":"link","name":"https://jira.workterra.net/s/70725731a158a7140f19ddbd4201ba27-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:global-static/jira.webresources:global-static.css","startTime":246.29999995231628,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":246.29999995231628,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":298.2999999523163,"responseStart":0,"secureConnectionStart":0},{"duration":406.40000009536743,"initiatorType":"script","name":"https://jira.workterra.net/s/f2623af22c15df767ec6ff268ae0b8bd-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/2e46d90b5cae895c9c38649c9d510130/_/download/contextbatch/js/_super/batch.js?locale=en-US","startTime":246.39999985694885,"connectEnd":246.39999985694885,"connectStart":246.39999985694885,"domainLookupEnd":246.39999985694885,"domainLookupStart":246.39999985694885,"fetchStart":246.39999985694885,"redirectEnd":0,"redirectStart":0,"requestStart":301.7999999523163,"responseEnd":652.7999999523163,"responseStart":447.2999999523163,"secureConnectionStart":246.39999985694885},{"duration":543.5999999046326,"initiatorType":"script","name":"https://jira.workterra.net/s/6ce676f2a5bcc9651cef6e7956f05def-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/3abe50d469404b639745df44b51476b6/_/download/contextbatch/js/jira.browse.project,jira.view.issue,project.issue.navigator,jira.global,atl.general,-_super/batch.js?agile_global_admin_condition=true&jag=true&jira.create.linked.issue=true&locale=en-US&richediton=true","startTime":247.09999990463257,"connectEnd":247.09999990463257,"connectStart":247.09999990463257,"domainLookupEnd":247.09999990463257,"domainLookupStart":247.09999990463257,"fetchStart":247.09999990463257,"redirectEnd":0,"redirectStart":0,"requestStart":301.7999999523163,"responseEnd":790.6999998092651,"responseStart":480.69999980926514,"secureConnectionStart":247.09999990463257},{"duration":234.80000019073486,"initiatorType":"script","name":"https://jira.workterra.net/s/ecf7ec549751ae117b778f0525d6d371-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/4.1.5/_/download/resources/com.atlassian.plugins.atlassian-chaperone:hotspot-tour/hotspot-tour.js?batch=false&locale=en-US","startTime":247.19999980926514,"connectEnd":247.19999980926514,"connectStart":247.19999980926514,"domainLookupEnd":247.19999980926514,"domainLookupStart":247.19999980926514,"fetchStart":247.19999980926514,"redirectEnd":0,"redirectStart":0,"requestStart":302.59999990463257,"responseEnd":482,"responseStart":481.39999985694885,"secureConnectionStart":247.19999980926514},{"duration":235.29999995231628,"initiatorType":"script","name":"https://jira.workterra.net/s/6aa3fcf1fac5fd551eee0b69077524e6-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/aae1242f5fc81cc6a5bb8bc963ccda29/_/download/contextbatch/js/atl.global,-_super/batch.js?locale=en-US","startTime":247.29999995231628,"connectEnd":247.29999995231628,"connectStart":247.29999995231628,"domainLookupEnd":247.29999995231628,"domainLookupStart":247.29999995231628,"fetchStart":247.29999995231628,"redirectEnd":0,"redirectStart":0,"requestStart":303.5,"responseEnd":482.59999990463257,"responseStart":482,"secureConnectionStart":247.29999995231628},{"duration":235.70000004768372,"initiatorType":"script","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:calendar-en/jira.webresources:calendar-en.js","startTime":247.39999985694885,"connectEnd":247.39999985694885,"connectStart":247.39999985694885,"domainLookupEnd":247.39999985694885,"domainLookupStart":247.39999985694885,"fetchStart":247.39999985694885,"redirectEnd":0,"redirectStart":0,"requestStart":305,"responseEnd":483.09999990463257,"responseStart":482.59999990463257,"secureConnectionStart":247.39999985694885},{"duration":236.20000004768372,"initiatorType":"script","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:calendar-localisation-moment/jira.webresources:calendar-localisation-moment.js","startTime":247.59999990463257,"connectEnd":247.59999990463257,"connectStart":247.59999990463257,"domainLookupEnd":247.59999990463257,"domainLookupStart":247.59999990463257,"fetchStart":247.59999990463257,"redirectEnd":0,"redirectStart":0,"requestStart":305.89999985694885,"responseEnd":483.7999999523163,"responseStart":483.19999980926514,"secureConnectionStart":247.59999990463257},{"duration":58.40000009536743,"initiatorType":"link","name":"https://jira.workterra.net/s/05c862146699bb029ceb0a489075e63b-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/bcd66e9a133a1b9f5fd14b56841e1c5b/_/download/contextbatch/css/jira.global.look-and-feel,-_super/batch.css","startTime":247.69999980926514,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":247.69999980926514,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":306.09999990463257,"responseStart":0,"secureConnectionStart":0},{"duration":238.10000014305115,"initiatorType":"script","name":"https://jira.workterra.net/s/ecf7ec549751ae117b778f0525d6d371-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/8.5.0/_/download/batch/com.atlassian.auiplugin:split_aui.pattern.label/com.atlassian.auiplugin:split_aui.pattern.label.js?locale=en-US","startTime":247.69999980926514,"connectEnd":247.69999980926514,"connectStart":247.69999980926514,"domainLookupEnd":247.69999980926514,"domainLookupStart":247.69999980926514,"fetchStart":247.69999980926514,"redirectEnd":0,"redirectStart":0,"requestStart":307.39999985694885,"responseEnd":485.7999999523163,"responseStart":483.7999999523163,"secureConnectionStart":247.69999980926514},{"duration":238.70000004768372,"initiatorType":"script","name":"https://jira.workterra.net/rest/api/1.0/shortcuts/805012/81da1c7492d7ee698ae1cc31902498d9/shortcuts.js?context=issuenavigation&context=issueaction","startTime":247.79999995231628,"connectEnd":247.79999995231628,"connectStart":247.79999995231628,"domainLookupEnd":247.79999995231628,"domainLookupStart":247.79999995231628,"fetchStart":247.79999995231628,"redirectEnd":0,"redirectStart":0,"requestStart":309,"responseEnd":486.5,"responseStart":485.89999985694885,"secureConnectionStart":247.79999995231628},{"duration":59.69999980926514,"initiatorType":"link","name":"https://jira.workterra.net/s/9095228fa10daa2d3e3d7d5760c95e91-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/72477c22780abda5f51fe696920d843f/_/download/contextbatch/css/com.atlassian.jira.projects.sidebar.init,-_super,-jira.view.issue,-project.issue.navigator/batch.css?jira.create.linked.issue=true&richediton=true","startTime":248,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":248,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":307.69999980926514,"responseStart":0,"secureConnectionStart":0},{"duration":239.09999990463257,"initiatorType":"script","name":"https://jira.workterra.net/s/c19a1b46e985d7fb85efaf27c8febfdd-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/72477c22780abda5f51fe696920d843f/_/download/contextbatch/js/com.atlassian.jira.projects.sidebar.init,-_super,-jira.view.issue,-project.issue.navigator/batch.js?jira.create.linked.issue=true&locale=en-US&richediton=true","startTime":248,"connectEnd":248,"connectStart":248,"domainLookupEnd":248,"domainLookupStart":248,"fetchStart":248,"redirectEnd":0,"redirectStart":0,"requestStart":309.89999985694885,"responseEnd":487.09999990463257,"responseStart":486.5,"secureConnectionStart":248},{"duration":208.19999980926514,"initiatorType":"script","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:bigpipe-js/jira.webresources:bigpipe-js.js","startTime":279.5,"connectEnd":279.5,"connectStart":279.5,"domainLookupEnd":279.5,"domainLookupStart":279.5,"fetchStart":279.5,"redirectEnd":0,"redirectStart":0,"requestStart":322.09999990463257,"responseEnd":487.69999980926514,"responseStart":487.19999980926514,"secureConnectionStart":279.5},{"duration":164.40000009536743,"initiatorType":"script","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:bigpipe-init/jira.webresources:bigpipe-init.js","startTime":447.39999985694885,"connectEnd":447.39999985694885,"connectStart":447.39999985694885,"domainLookupEnd":447.39999985694885,"domainLookupStart":447.39999985694885,"fetchStart":447.39999985694885,"redirectEnd":0,"redirectStart":0,"requestStart":461.69999980926514,"responseEnd":611.7999999523163,"responseStart":611.1999998092651,"secureConnectionStart":447.39999985694885},{"duration":74.79999995231628,"initiatorType":"xmlhttprequest","name":"https://jira.workterra.net/rest/webResources/1.0/resources","startTime":795,"connectEnd":795,"connectStart":795,"domainLookupEnd":795,"domainLookupStart":795,"fetchStart":795,"redirectEnd":0,"redirectStart":0,"requestStart":830.2999999523163,"responseEnd":869.7999999523163,"responseStart":869.1999998092651,"secureConnectionStart":795},{"duration":110.20000004768372,"initiatorType":"xmlhttprequest","name":"https://jira.workterra.net/rest/webResources/1.0/resources","startTime":886.1999998092651,"connectEnd":886.1999998092651,"connectStart":886.1999998092651,"domainLookupEnd":886.1999998092651,"domainLookupStart":886.1999998092651,"fetchStart":886.1999998092651,"redirectEnd":0,"redirectStart":0,"requestStart":956.2999999523163,"responseEnd":996.3999998569489,"responseStart":995.5999999046326,"secureConnectionStart":886.1999998092651}],"threshold":1000,"fetchStart":0,"domainLookupStart":0,"domainLookupEnd":0,"connectStart":0,"connectEnd":0,"requestStart":118,"responseStart":210,"responseEnd":447,"domLoading":213,"domInteractive":1092,"domContentLoadedEventStart":1092,"domContentLoadedEventEnd":1150,"domComplete":1251,"loadEventStart":1251,"loadEventEnd":1254,"userAgent":"Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)","marks":[],"measures":[],"correlationId":"868c0bfa26a661","effectiveType":"4g","downlink":10,"rtt":0,"serverDuration":62,"dbReadsTimeInMs":5,"dbConnsTimeInMs":7,"applicationHash":"156decd7d2b4272533aa6cefc8294af635e1da97","experiments":[]}}
Robin Valdelamar (Inactive)
added a comment - Jennifer Melgoza
Jennifer,
I have attached the updated accounting worksheet for Jesse Smyth– the email that I sent back to you for you to send to the Client was on 3/18/2019 and I have had no update. Please advise. I will also refer to the JIRA – RET -809 sent today. The amount owed is for April due in April.
Thanks
Robin
Martha Flores (Inactive)
added a comment - Hi Robin,
SPM just called the call center for clarification on amount due. SPM feels the amount shown is incorrect. Can you please review and reach out to SPM 
Connie Puente (Inactive)
added a comment - Retiree Jesse Smyth had phoned into our call center on 04/01/219 to inquire payment status according to call center notes on 04/01/2019 at 3:58pm.
04/01/2019 05:58PM
SPM called to confirm payment is $366. Advised yes, SPM advised they have sent in payment for 4/1/19 for full amt. advised 5/1/19 will be the $366
Hi Robin, can you please review?