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Type:
Task
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Status: Done
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Priority:
High
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Resolution: Done
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Labels:
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Company:City of Chico
Robin,
Original question:
Jesse called me earlier to try and get clarification on his billing. He told me that Workterra notified him that he would be receiving a credit. However, instead he received a bill for $1,600+ that had a due date of April 1st. Jesse said he tried calling a couple of time, but wasn't able to get a clear answer. This is 3rd time he has contacted me to help him with billing issues over the past year.
Current concern:
Client is now asking if the April payment covers May, and why and when did this change.
I believe to my knowledge that this client was always set up that way, but i do not know for certain. Can you please let me know?
Field | Original Value | New Value |
---|---|---|
Link | This issue causes WSD-515 [ WSD-515 ] |
Link | This issue is caused by WSD-643 [ WSD-643 ] |
Assignee | Norman Anderson [ normana ] | Robin Valdelamar [ robin.valdelamar ] |
Labels | Benefit_Administration |
Resolution | Unresolved [ 10200 ] | |
Status | To Do [ 10000 ] | Done [ 10001 ] |
Assignee | Robin Valdelamar [ robin.valdelamar ] | Martha Flores [ martha.flores ] |
Resolution | Unresolved [ 10200 ] | |
Status | Done [ 10001 ] | In Progress [ 3 ] |
Assignee | Martha Flores [ martha.flores ] | Robin Valdelamar [ robin.valdelamar ] |
Attachment | screenshot-1.png [ 104773 ] |
Attachment | RE Looking for payment.msg [ 104774 ] |
Attachment | RE JIRA (RET-809) Jesse Smyth - Retiree billing issues.msg [ 104778 ] |
Attachment | City of Chico Payment History - For your review please phone me directly to discuss.msg [ 104779 ] |
Status | In Progress [ 3 ] | Done [ 10001 ] |
Transition | Time In Source Status | Execution Times |
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2d 7h 38m | 1 |
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9d 21h 30m | 1 |
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20h 34m | 1 |
Hi Robin, can you please review?