Workterra BenAdminProject Type: business

Workterra BenAdmin

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  1. Workterra BenAdmin
  2. WB-328

City of SSF - Manual Import - Receiving a Import Failed when loading a manual file

    Details

    • Type: Bug
    • Status: Closed
    • Priority: Critical
    • Resolution: Bug Fixed
    • Labels:
    • Environment:
      Production
    • Categories:
      Import - Manual import
    • Company:
      City of SSF
    • Reported by:
      EDI
    • Level:
      Partner
    • Caused by UI Refresh:
      Yes

      Description

        Attachments

        1. image-2018-03-05-11-39-57-646.png
          image-2018-03-05-11-39-57-646.png
          38 kB
        2. screenshot-1.png
          screenshot-1.png
          17 kB
        3. ssf-to-ebs_empl_03_02.zip
          50 kB
        4. Template Details.xls
          33 kB

          Activity

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          Cindy.Wibbing Cindy Wibbing (Inactive) added a comment -


          Password sent via email.

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          Cindy.Wibbing Cindy Wibbing (Inactive) added a comment - Password sent via email.
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          nidhi.kaul Nidhi Kaul (Inactive) added a comment -

          Ganesh Sadawarte

          This needs to be looked at top priority as this is critical.

          Nidhi.
          Satya

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          nidhi.kaul Nidhi Kaul (Inactive) added a comment - Ganesh Sadawarte This needs to be looked at top priority as this is critical. Nidhi. Satya
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          Ganesh.sadawarte Ganesh Sadawarte (Inactive) added a comment - - edited

          Hi Cindy Wibbing,

          Please find below details.

          Concern: Manual Import - Receiving a Import Failed when loading a manual file

          Cause: The column wise import logic is deployed on production in Ui-Refresh build. The template _1_1Workterra Standard Employee Load New Hires is referring to column wise logic because of improper setting. Ideally it should refer to demographic import. This caused import failure.

          Before Ui-Refresh build this column wise logic was't on production. That is why template was importing data properly.

          Correction: As this setting is visible only for Paycheck data, so we have corrected setting from back end. Now you can import file on main company.

          We also scanned all companies for such improper setting and corrected them. Please find attached list Template Details.xls of template details and let us know if any other details need.

          CC-Satya,Vinayak Kulkarni

          Thanks,
          Ganesh

          Show
          Ganesh.sadawarte Ganesh Sadawarte (Inactive) added a comment - - edited Hi Cindy Wibbing , Please find below details. Concern : Manual Import - Receiving a Import Failed when loading a manual file Cause : The column wise import logic is deployed on production in Ui-Refresh build. The template _1_1Workterra Standard Employee Load New Hires is referring to column wise logic because of improper setting. Ideally it should refer to demographic import. This caused import failure. Before Ui-Refresh build this column wise logic was't on production. That is why template was importing data properly. Correction : As this setting is visible only for Paycheck data , so we have corrected setting from back end. Now you can import file on main company. We also scanned all companies for such improper setting and corrected them. Please find attached list Template Details.xls of template details and let us know if any other details need. CC- Satya , Vinayak Kulkarni Thanks, Ganesh
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          Cindy.Wibbing Cindy Wibbing (Inactive) added a comment -

          File is loading now.
          Thanks,
          Cindy

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          Cindy.Wibbing Cindy Wibbing (Inactive) added a comment - File is loading now. Thanks, Cindy
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          Monika.Demla Monika Demla (Inactive) added a comment -

          Hi Cindy Wibbing

          Can we close the ticket? Please let us know if there are any issues

          Thank you!

          Monika

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          Monika.Demla Monika Demla (Inactive) added a comment - Hi Cindy Wibbing Can we close the ticket? Please let us know if there are any issues Thank you! Monika
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          Prashant.samal Prashant Samal (Inactive) added a comment -

          Hey Cindy Wibbing,

          Can you please update on this?

          Monika Demla

           

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          Prashant.samal Prashant Samal (Inactive) added a comment - Hey Cindy Wibbing , Can you please update on this? Monika Demla  

            People

            Assignee:
            Cindy.Wibbing Cindy Wibbing (Inactive)
            Reporter:
            Cindy.Wibbing Cindy Wibbing (Inactive)
            Votes:
            0 Vote for this issue
            Watchers:
            5 Start watching this issue

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