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Type:
Bug
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Status: Closed
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Priority:
High
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Resolution: Duplicate
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Labels:None
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Environment:Production
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Categories:EDS
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Company:Prime Healthcare
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Reported by:EDI
Client: Prime Healthcare
Facility: Saint Mary Regional Medical Center
Group Template:
Prime Healthcare_NEW HRSimplified_COBRA Coverage_Group
Prime Healthcare_NEW HR Simplified COBRA Participant_Group
Prime Healthcare_NEW HR Simplified COBRA DEPENDENT_Group
*Company Template affected: *
NEW HRSimplified_COBRA Coverage
NEW HR Simplified COBRA Participant
NEW HR Simplified COBRA DEPENDENT
Scheduled Date: Thursday 3:00pm pst
Export date: 01/25/2018, 02/22/2018, and 03/01/2018
Affected employees:
Amber Senator - termed 01/23/2018 (transaction 01/19/2018 12:07:02 PM)
Amy Siporen - termed 02/23/2018 (transaction 02/22/2018 12:29:40 PM)
Carrier Contact:
Cindy Gutierrez
cindy.gutierrez@hrsimplified.com
Client Contact:
Miranda Holmes
Human Resources Coordinator
T:775.770.3989
Hello Development Team,
Saint Mary HR reported terminated employees who didn't pass over to HR Simplified. They already forwarded Amber Senator to the carrier and a packet is being mailed out. Nothing being sent out yet for Amy Siporen, because we can use her as an example for the bug. Both were terminated with status change reason Involuntary Termination. Can you check to see if there's any issues with the configuration on the backend, then re-trigger Amy Siporen to go on next file along with her dependents?
There's also an issue I notice with the global template Prime Healthcare_NEW HR Simplified COBRA DEPENDENT_Group. The view history page is empty with message No record Found and also previous run dates are gone except 3/8/2018. Let me know if you need additional info.
Thank you,
Alex 
CC: Amber Love-Jones Amanda B. Garvey
- duplicates
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- Closed
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This issue duplicates to WB-236. Please refer updates in linked JIRA ticket.
Regards,
Satya Prakash
Cc: Jennifer Reed Rakesh Roy Swapnil Pandhare Prashant Samal Vinayak Kulkarni
Hi Rakesh Roy
This fix has been deployed on Production. Please verify at your side.
Thanks,
Niteen S.
WT_13202_CobraContingentPlanCustmization_CompanyList.xls
Attached is the list of Groups that are affected. Please let me know if you need anything else.
cc Satya
thanks Monika Demla. Were the impacted records corrected?
Jackie Sivigny (Inactive)
added a comment - thanks Monika Demla . Were the impacted records corrected? 
Concern: Terminated employee did not go over COBRA file
Cause: When active employee becomes terminated then system stores this transition of status change and export uses this stored information to send it on file.
However in some cases, this information is not getting saved properly and such employees are missing out on cobra file.
Workaround: While we are still analyzing issue and finding root cause, we have a workaround in which we are planning to deploy a 'database trigger' which will capture all terminations and issue will not occur on future files.
For records which are already missed, export team has started working on getting a separate cobra file for missing records and will provide it to respective EDI analyst in this week.