Workterra BenAdminProject Type: business

Workterra BenAdmin

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  1. Workterra BenAdmin
  2. WB-585

Parkview - System Errors on EE records

    Details

    • Type: Bug
    • Status: Closed
    • Priority: Medium
    • Resolution: Done
    • Labels:
      None
    • Environment:
      Production
    • Categories:
      Platform - Inaccessible
    • Company:
      Parkview Medical Center
    • Reported by:
      Client

      Description

      When trying to open the employee records of Carol Spence and Stephanie Humphrey the client is getting the below error message and cannot access the records:

        Attachments

          Issue Links

          is caused by

          Bug - A problem which impairs or prevents the functions of the product. WB-583 Weekly scheduled import failed

          • High - Serious problem that could block progress.
          • Closed
          is duplicated by

          Bug - A problem which impairs or prevents the functions of the product. WB-598 Parkview - System Errors on EE records

          • Medium - Has the potential to affect progress.
          • Closed
          relates to

          Bug - A problem which impairs or prevents the functions of the product. WB-598 Parkview - System Errors on EE records

          • Medium - Has the potential to affect progress.
          • Closed

            Activity

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            Permalink
            swapnil.pandhare Swapnil Pandhare (Inactive) added a comment -

            CC : Satya Prashant Samal
            Hi Ganesh Sadawarte,

            From today’s overlap dashboard , issue reported that server error is shown while populating 2 of the employee records.
            We have analyzed this issue.
            Below are the details :
            Concern : Server error on employee dashboard from partner login.

            Cause : On 6th and 13th march demographic files got imported. Entries got inserted into employee table. Payroll table entries are missing for reported employees. We have scanned this company and found that there are 24 such employees. PFA employee list. PMC_Employee_list.xlsx

            Correction : We need to insert payroll entries for 24 employees from scanned list and execute back end routines after that.

            Please let me know if further details needed.

            Thanks,
            Swapnil P.

            Show
            swapnil.pandhare Swapnil Pandhare (Inactive) added a comment - CC : Satya Prashant Samal Hi Ganesh Sadawarte , From today’s overlap dashboard , issue reported that server error is shown while populating 2 of the employee records. We have analyzed this issue. Below are the details : Concern : Server error on employee dashboard from partner login. Cause : On 6th and 13th march demographic files got imported. Entries got inserted into employee table. Payroll table entries are missing for reported employees. We have scanned this company and found that there are 24 such employees. PFA employee list. PMC_Employee_list.xlsx Correction : We need to insert payroll entries for 24 employees from scanned list and execute back end routines after that. Please let me know if further details needed. Thanks, Swapnil P.
            Hide
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            Ganesh.sadawarte Ganesh Sadawarte (Inactive) added a comment - - edited

            Cindy Wibbing, darryn.carter

            Hi Darryn,

            This error is occurred because payroll information is not added through import for attached Employee_Not_Have_Payroll.zip employee's. We need to add payroll information for these employee's. Could you please load latest payroll data for these employee's or you can provide it to us. so that we will import it.

            We will update you on the root cause of why payroll information not added through import.

            Password sent by mail

            CC- Satya,Vinayak Kulkarni

            Thanks,
            Ganesh

            Show
            Ganesh.sadawarte Ganesh Sadawarte (Inactive) added a comment - - edited Cindy Wibbing , darryn.carter Hi Darryn, This error is occurred because payroll information is not added through import for attached Employee_Not_Have_Payroll.zip employee's. We need to add payroll information for these employee's. Could you please load latest payroll data for these employee's or you can provide it to us. so that we will import it. We will update you on the root cause of why payroll information not added through import. Password sent by mail CC- Satya , Vinayak Kulkarni Thanks, Ganesh
            Hide
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            Ganesh.sadawarte Ganesh Sadawarte (Inactive) added a comment -

            Hi darryn.carter & Cindy Wibbing,

            Following up on above comments, Do you have employee payroll information for Employee_Not_Have_Payroll.zip employees?. That need to load to avoid error for these employees.

            CC-Satya,Vinayak Kulkarni

            Thanks,
            Ganesh

            Show
            Ganesh.sadawarte Ganesh Sadawarte (Inactive) added a comment - Hi darryn.carter & Cindy Wibbing , Following up on above comments, Do you have employee payroll information for Employee_Not_Have_Payroll.zip employees?. That need to load to avoid error for these employees. CC- Satya , Vinayak Kulkarni Thanks, Ganesh
            Hide
            Permalink
            darryn.carter darryn.carter added a comment - - edited

            Hello Ganesh Sadawarte
            This has been corrected. Cindy loaded the last file and it corrected the payroll info
            Thank you

            Show
            darryn.carter darryn.carter added a comment - - edited Hello Ganesh Sadawarte This has been corrected. Cindy loaded the last file and it corrected the payroll info Thank you
            Hide
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            Ganesh.sadawarte Ganesh Sadawarte (Inactive) added a comment -

            Hi darryn.carter,

            Thanks for update.

            We have checked cause of employee payroll was not added through import and found import got failed due to this employee payroll information was not added in system. Please refer WB-583 JIRA, which we have update details and code fix will move under WB-583.

            Thanks,
            Ganesh

            Show
            Ganesh.sadawarte Ganesh Sadawarte (Inactive) added a comment - Hi darryn.carter , Thanks for update. We have checked cause of employee payroll was not added through import and found import got failed due to this employee payroll information was not added in system. Please refer WB-583 JIRA, which we have update details and code fix will move under WB-583 . Thanks, Ganesh
            Hide
            Permalink
            Monika.Demla Monika Demla (Inactive) added a comment -

            Hi darryn.carter

            Please let me know if you are still facing any issues with this ticket. Can we close this ticket?

            Please advise

            Thanks!
            Monika

             

            Show
            Monika.Demla Monika Demla (Inactive) added a comment - Hi darryn.carter Please let me know if you are still facing any issues with this ticket. Can we close this ticket? Please advise Thanks! Monika  
            Hide
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            darryn.carter darryn.carter added a comment -

            Hello Monika Demla

            Yes, CT has been updated and this Jira is available to be closed 

            Show
            darryn.carter darryn.carter added a comment - Hello Monika Demla Yes, CT has been updated and this Jira is available to be closed 
            Hide
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            Monika.Demla Monika Demla (Inactive) added a comment -

            Thank you darryn.carter

            Ganesh SadawartePlease advise if we can close this ticket as WB-583 is linked to it and is under development.

            Thanks.

            Show
            Monika.Demla Monika Demla (Inactive) added a comment - Thank you darryn.carter Ganesh Sadawarte Please advise if we can close this ticket as WB-583 is linked to it and is under development. Thanks.
            Hide
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            Ganesh.sadawarte Ganesh Sadawarte (Inactive) added a comment -

            Hi Monika Demla,

            Yes, We can close this as we moving fix under WB-583 

            Thanks,
            Ganesh

            Show
            Ganesh.sadawarte Ganesh Sadawarte (Inactive) added a comment - Hi Monika Demla , Yes, We can close this as we moving fix under  WB-583   Thanks, Ganesh

              People

              Assignee:
              Monika.Demla Monika Demla (Inactive)
              Reporter:
              darryn.carter darryn.carter
              Votes:
              0 Vote for this issue
              Watchers:
              4 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved:

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