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  1. Workterra BenAdmin
  2. WB-598

Parkview - System Errors on EE records

    Details

    • Type: Bug
    • Status: Closed
    • Priority: Medium
    • Resolution: Done
    • Labels:
      None
    • Environment:
      Production
    • Categories:
      Platform
    • Company:
      Parkview Medical Center
    • Reported by:
      Client

      Description

      When trying to open the employee records of Carol Spence and Stephanie Humphrey the client is getting the below error message and cannot access the records:

      apxCorruptData Error due to corrupt data due to failed import.

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            Hide
            Cindy.Wibbing Cindy Wibbing (Inactive) added a comment -

            Hi Ashley Marra
            I pulled the employees listed from both weeks.
            Thanks,
            Cindy

            Show
            Cindy.Wibbing Cindy Wibbing (Inactive) added a comment - Hi Ashley Marra I pulled the employees listed from both weeks. Thanks, Cindy
            Hide
            darryn.carter darryn.carter added a comment -

            Up Date from Dev Ticket
            This error is occurred because payroll information is not added through import Employee_Not_Have_Payroll (1).zip . We need to add payroll information for these employee's. Could you please load latest payroll data for these employee's or you can provide it to us. so that we will import it.

            We will update you on the root cause of why payroll information not added through import.

            Following up on above comments, Do you have employee payroll information for the attached?. That need to load to avoid error for these employees

            Show
            darryn.carter darryn.carter added a comment - Up Date from Dev Ticket This error is occurred because payroll information is not added through import Employee_Not_Have_Payroll (1).zip . We need to add payroll information for these employee's. Could you please load latest payroll data for these employee's or you can provide it to us. so that we will import it. We will update you on the root cause of why payroll information not added through import. Following up on above comments, Do you have employee payroll information for the attached?. That need to load to avoid error for these employees
            Hide
            amarra Ashley Marra (Inactive) added a comment -

            darryn.carter This has been corrected. Cindy loaded the last file and it corrected the payroll info

            Show
            amarra Ashley Marra (Inactive) added a comment - darryn.carter This has been corrected. Cindy loaded the last file and it corrected the payroll info
            Hide
            darryn.carter darryn.carter added a comment -

            Up date from Dev Team
            Dev Has checked cause of employee payroll was not added through import and found import got failed due to this employee payroll information was not added in system. Please refer WB-583 IN DEVELOPMENT JIRA, which we have update details and code fix will move under WB-583 IN DEVELOPMENT .

            Show
            darryn.carter darryn.carter added a comment - Up date from Dev Team Dev Has checked cause of employee payroll was not added through import and found import got failed due to this employee payroll information was not added in system. Please refer WB-583 IN DEVELOPMENT JIRA, which we have update details and code fix will move under WB-583 IN DEVELOPMENT .
            Hide
            amarra Ashley Marra (Inactive) added a comment -

            darryn.carter We can close this.

            Show
            amarra Ashley Marra (Inactive) added a comment - darryn.carter We can close this.

              People

              Assignee:
              amarra Ashley Marra (Inactive)
              Reporter:
              amarra Ashley Marra (Inactive)
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              0 Vote for this issue
              Watchers:
              4 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved: