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  1. Workterra BenAdmin
  2. WB-807

Server Error- on enroll now

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    Details

    • Support Task Type:
      Configuration
    • Environment:
      Production
    • Company:
      Cheeseman
    • Categories:
      Enrollment
    • Reported by:
      Employee
    • Phase:
      Post-Live
    • Ops Capable:
      No
    • Data Correction:
      No
    • Customization change:
      No
    • Follow-up:
      Bug reported

      Description

      Hello,

      EE and Admin receiving attached server error when using the "enroll now" button on EE's record. If "initiate qualifying event" button is used, QE can be selected.  I logged in as EE and as myself to test.

      EE: Claude Thomas

      User ID: THOC01

      Password: dollie1942$

      error.docx

        Attachments

        1. error.docx
          25 kB
        2. Error Log.txt
          0.3 kB
        3. QECustomization.png
          QECustomization.png
          57 kB
        4. QECustomization1.png
          QECustomization1.png
          63 kB
        5. QECustomizationUpdate.png
          QECustomizationUpdate.png
          45 kB
        6. EmployeeEnrollNow.png
          EmployeeEnrollNow.png
          69 kB
        7. DaysorMonthUpdate.png
          DaysorMonthUpdate.png
          35 kB

          Issue Links

          is blocked by

          Bug - A problem which impairs or prevents the functions of the product. WB-889 Server Error on enroll now-

          • High - Serious problem that could block progress.
          • Closed
          relates to

          Bug - A problem which impairs or prevents the functions of the product. WB-804 Hallmark Aviation - QE/Event Builder Does Not Seem to be Working

          • High - Serious problem that could block progress.
          • Closed

            Activity

              People

              Assignee:
              Tiquanna Tiquanna (Inactive)
              Reporter:
              Tiquanna Tiquanna (Inactive)
              Votes:
              0 Vote for this issue
              Watchers:
              4 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved:

                  Time Tracking

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                  Logged:
                  Time Spent - 6.75h
                  6.75h