WORKTERRAProject Type: software

WORKTERRA

Uploaded image for project: 'WORKTERRA'
  1. WORKTERRA
  2. WT-10102

ATC - Unable to turn on tiles in stage

    Details

    • Type: Bug
    • Status: Closed
    • Priority: Medium
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: None
    • Labels:
      None
    • Environment:
      Stage
    • Bug Severity:
      Medium
    • Module:
      BenAdmin - Customization
    • Reported by:
      Support
    • Item State:
      Production Complete - Closed
    • Browser:
      IE 11
    • Sprint:
      WT Sprint 33-Bugs

      Description

      Hi, In stage as a partner, the site is not allowing me to turn on any tiles. When I select the tiles I want to appear and click on "save" the system does not register that I am clicking on the "save" button.

      User Robert Cubellis is also experiencing the same issue with this case. Could you please let us know why it can't be configured and also allow us to configure these tiles in stage?
      thanks,
      Robyn

        Attachments

          Issue Links

          duplicates

          Bug - A problem which impairs or prevents the functions of the product. WT-10104 Not Able to Select Tiles - RSC and Ledcor on Stage and Production

          • High - Serious problem that could block progress.
          • Closed

            Activity

            Ascending order - Click to sort in descending order
            Hide
            Permalink
            akshay.mukkawar Akshay Mukkawar (Inactive) added a comment -

            Hi Jyotibala Pardeshi,

            Please check this issue.

            Thanks,
            Akshay Mukkawar
            ------------------------
            CC: Sheetal Bodhale,Satya

            Show
            akshay.mukkawar Akshay Mukkawar (Inactive) added a comment - Hi Jyotibala Pardeshi , Please check this issue. Thanks, Akshay Mukkawar ------------------------ CC: Sheetal Bodhale , Satya
            Hide
            Permalink
            jyotibala Jyotibala Pardeshi (Inactive) added a comment - - edited

            Hello Hrishikesh Deshpande ,

            Concern : ATC - Unable to turn on tiles in stage

            Cause : Include function is not supported by IE browser

            Correction : Replace that function by another function which is supported by IE browser.

            Impacted Areas: Dashboard Configuration

            Affected files: _DashBoardConfigurationLink.cshtml
            DashBoardConfigurationPopUp.cshtml
            DashBoardConfigurationPopUp.generated.cs

            Thanks,
            Jyotibala P

            CC Satya Sheetal Bodhale

            Show
            jyotibala Jyotibala Pardeshi (Inactive) added a comment - - edited Hello Hrishikesh Deshpande , Concern : ATC - Unable to turn on tiles in stage Cause : Include function is not supported by IE browser Correction : Replace that function by another function which is supported by IE browser. Impacted Areas: Dashboard Configuration Affected files: _DashBoardConfigurationLink.cshtml DashBoardConfigurationPopUp.cshtml DashBoardConfigurationPopUp.generated.cs Thanks, Jyotibala P CC Satya Sheetal Bodhale
            Hide
            Permalink
            jyotibala Jyotibala Pardeshi (Inactive) added a comment -

            Hello Hrishikesh Deshpande

            Please test linked issue too WT-10104 -Not Able to Select Tiles - RSC and Ledcor on Stage and Prod.

            Thanks,
            Jyotibala P.

            CC Satya Sheetal Bodhale

            Show
            jyotibala Jyotibala Pardeshi (Inactive) added a comment - Hello Hrishikesh Deshpande Please test linked issue too WT-10104 -Not Able to Select Tiles - RSC and Ledcor on Stage and Prod. Thanks, Jyotibala P. CC Satya Sheetal Bodhale
            Hide
            Permalink
            meghana.joshi Meghana Joshi (Inactive) added a comment -

            Will deploy on LB Today .
            So, After that will update stage and Production due Date

            CC - Sachin Hingole

            Show
            meghana.joshi Meghana Joshi (Inactive) added a comment - Will deploy on LB Today . So, After that will update stage and Production due Date CC - Sachin Hingole
            Hide
            Permalink
            meghana.joshi Meghana Joshi (Inactive) added a comment -

            Verified above issue on LB through Partner Login. [ Browser IE 11 ]

            Issue : Nothing happens after clicking 'Apply' button for tiles configuration.

            CC - Satya Sachin Hingole

            Show
            meghana.joshi Meghana Joshi (Inactive) added a comment - Verified above issue on LB through Partner Login. [ Browser IE 11 ] Issue : Nothing happens after clicking 'Apply' button for tiles configuration. CC - Satya Sachin Hingole
            Hide
            Permalink
            jyotibala Jyotibala Pardeshi (Inactive) added a comment - - edited

            Hi Sachin Hingole

            For UIRefresh this function is used on only 1 page, but for LB the function used multiple times, so this issue reopened.

            This is now deployed on the local environment, please check and let us know.

            Thanks,
            Jyotibala P.

            CC Satya Sheetal Bodhale

            Show
            jyotibala Jyotibala Pardeshi (Inactive) added a comment - - edited Hi Sachin Hingole For UIRefresh this function is used on only 1 page, but for LB the function used multiple times, so this issue reopened. This is now deployed on the local environment, please check and let us know. Thanks, Jyotibala P. CC Satya Sheetal Bodhale
            Hide
            Permalink
            dkulling Debbie Kulling added a comment - - edited

            We have this issue on Production for RSC and Ledcor. These groups are live and need to have the tiles and widgets. Can this be fixed from the back end until this issue is resolved?

            Satya

            Show
            dkulling Debbie Kulling added a comment - - edited We have this issue on Production for RSC and Ledcor. These groups are live and need to have the tiles and widgets. Can this be fixed from the back end until this issue is resolved? Satya
            Hide
            Permalink
            jackie.sivigny Jackie Sivigny (Inactive) added a comment -

            Hello - this is affecting all clients in stage not just ATC. please ensure the fix deployed updates all Clients.

            Show
            jackie.sivigny Jackie Sivigny (Inactive) added a comment - Hello - this is affecting all clients in stage not just ATC. please ensure the fix deployed updates all Clients.
            Hide
            Permalink
            jackie.sivigny Jackie Sivigny (Inactive) added a comment -

            Hello - this is affecting all clients in stage not just ATC. please ensure the fix deployed updates all Clients.

            Show
            jackie.sivigny Jackie Sivigny (Inactive) added a comment - Hello - this is affecting all clients in stage not just ATC. please ensure the fix deployed updates all Clients.
            Hide
            Permalink
            rakeshr Rakesh Roy (Inactive) added a comment -

            Hrishikesh DeshpandeSachin HingolePrasad PisePlease make sure this is tested tomorrow on priority and try to deploy on stage tomorrow itself as its affecting all client.

            Show
            rakeshr Rakesh Roy (Inactive) added a comment - Hrishikesh Deshpande Sachin Hingole Prasad Pise Please make sure this is tested tomorrow on priority and try to deploy on stage tomorrow itself as its affecting all client.
            Hide
            Permalink
            meghana.joshi Meghana Joshi (Inactive) added a comment -

            Verified above issue on LB through Partner , Admin and Employee Login from both side Dashboard Configuration and Configuring tiles from Dashboard on IE 11, IE 10. Chrome and FF

            Working Fine.

            CC - Sachin Hingole

            Show
            meghana.joshi Meghana Joshi (Inactive) added a comment - Verified above issue on LB through Partner , Admin and Employee Login from both side Dashboard Configuration and Configuring tiles from Dashboard on IE 11, IE 10. Chrome and FF Working Fine. CC - Sachin Hingole
            Hide
            Permalink
            meghana.joshi Meghana Joshi (Inactive) added a comment -

            Verified above issue on Stage - RSC For HSPL through Partner , Admin and Employee Login from both side Dashboard Configuration and Configuring tiles from Dashboard on IE 11, Chrome and FF

            Working Fine.

            CC - Sachin Hingole

            Show
            meghana.joshi Meghana Joshi (Inactive) added a comment - Verified above issue on Stage - RSC For HSPL through Partner , Admin and Employee Login from both side Dashboard Configuration and Configuring tiles from Dashboard on IE 11, Chrome and FF Working Fine. CC - Sachin Hingole
            Hide
            Permalink
            meghana.joshi Meghana Joshi (Inactive) added a comment -

            Hi Robyn Adkison,

            Verified above issue on Production - Ledcor for HSPL by Partner , Admin and Employee Login on IE 11 and Chrome Browsers.
            It is working Fine

            Kindly , Check from your side and close jira accordingly.

            CC - Sachin Hingole

            Thanks,
            [~meghana joshi]

            Show
            meghana.joshi Meghana Joshi (Inactive) added a comment - Hi Robyn Adkison , Verified above issue on Production - Ledcor for HSPL by Partner , Admin and Employee Login on IE 11 and Chrome Browsers. It is working Fine Kindly , Check from your side and close jira accordingly. CC - Sachin Hingole Thanks, [~meghana joshi]
            Hide
            Permalink
            Robyn.Adkison Robyn Adkison (Inactive) added a comment -

            Thanks [~meghana joshi]
            I was able to turn on the tiles in both stage and prod.

            thanks,
            Robyn

            Show
            Robyn.Adkison Robyn Adkison (Inactive) added a comment - Thanks [~meghana joshi] I was able to turn on the tiles in both stage and prod. thanks, Robyn

              People

              Assignee:
              Robyn.Adkison Robyn Adkison (Inactive)
              Reporter:
              Robyn.Adkison Robyn Adkison (Inactive)
              Developer:
              Jyotibala Pardeshi (Inactive)
              Votes:
              0 Vote for this issue
              Watchers:
              8 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved:
                Dev Due Date:
                Pre-Prod Due Date:
                Production Due Date:
                Code Review Date:

                  Time Tracking

                  Estimated:
                  Original Estimate - 0h
                  0h
                  Remaining:
                  Remaining Estimate - 0h
                  0h
                  Logged:
                  Time Spent - 27h 16m
                  27h 16m