Details

    • Type: Support Activity
    • Status: Resolved
    • Priority: High
    • Resolution: Cannot Reproduce
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: ACA
    • Labels:
      None
    • Support Task Type:
      Configuration
    • Environment:
      Stage
    • Reported by:
      Client
    • Module:
      ACA
    • Severity:
      Simple
    • Reported by Customer:
      Shreveport

      Description

      Please see the attached list. We are getting "file not found" on a number of files. Please advise.

      Ryan Sapp

        Attachments

          Activity

          Hide
          jaideep.vinchurkar Jaideep Vinchurkar (Inactive) added a comment -

          Please check for these missing files

          Show
          jaideep.vinchurkar Jaideep Vinchurkar (Inactive) added a comment - Please check for these missing files
          Hide
          satyap Satya added a comment -

          Hi Hrishikesh,

          Can you please check for mentioned forms on stage. We verified for one of the group 'UHC Medical HDHP' and able to browse forms.

          Regards,
          Satya Prakash

          Cc: Ashwin Wankhede Rakesh Roy

          Show
          satyap Satya added a comment - Hi Hrishikesh, Can you please check for mentioned forms on stage. We verified for one of the group 'UHC Medical HDHP' and able to browse forms. Regards, Satya Prakash Cc: Ashwin Wankhede Rakesh Roy
          Hide
          prasadp Prasad Pise (Inactive) added a comment -

          Hi Priya Handepatil

          Please refer the attachment and check the instances where file not found errors could occur.

          Thanks
          -Prasad

          CC :Hrishikesh Deshpande

          Show
          prasadp Prasad Pise (Inactive) added a comment - Hi Priya Handepatil Please refer the attachment and check the instances where file not found errors could occur. Thanks -Prasad CC : Hrishikesh Deshpande
          Hide
          dkulling Debbie Kulling added a comment -

          do you think this will be corrected today. I need this corrected for the client to sign off on UAT

          Show
          dkulling Debbie Kulling added a comment - do you think this will be corrected today. I need this corrected for the client to sign off on UAT
          Hide
          dkulling Debbie Kulling added a comment -

          Any chance this will be corrected today?

          Show
          dkulling Debbie Kulling added a comment - Any chance this will be corrected today?
          Hide
          dkulling Debbie Kulling added a comment -

          Implementation is going to just reload the documents. I would like to get a root cause if possible so we can prevent this from happening in the furture

          Show
          dkulling Debbie Kulling added a comment - Implementation is going to just reload the documents. I would like to get a root cause if possible so we can prevent this from happening in the furture
          Hide
          priya.handepatil Priya Handepatil (Inactive) added a comment -

          Hi Jaydeep,
          I have verified all the instances provided in attached Document.

          I have checked all mentioned files in Benefit Description

          Also I have checked all forms within forms library as well.

          I have not found "File not Found " message

          I am able to browse mentioned files and forms

          also as mentioned in attached document " Some files under medical section has same document with Different file names.

          CC:Sachin Hingole Prasad Pise Rakesh Roy Hrishikesh Deshpande

          Thanks,
          Priya Handepatil

          Show
          priya.handepatil Priya Handepatil (Inactive) added a comment - Hi Jaydeep, I have verified all the instances provided in attached Document. I have checked all mentioned files in Benefit Description Also I have checked all forms within forms library as well. I have not found "File not Found " message I am able to browse mentioned files and forms also as mentioned in attached document " Some files under medical section has same document with Different file names. CC: Sachin Hingole Prasad Pise Rakesh Roy Hrishikesh Deshpande Thanks, Priya Handepatil
          Hide
          dkulling Debbie Kulling added a comment -

          We could not wait for this to be fixed and we just reloaded the documents yesterday.

          Show
          dkulling Debbie Kulling added a comment - We could not wait for this to be fixed and we just reloaded the documents yesterday.
          Hide
          jaideep.vinchurkar Jaideep Vinchurkar (Inactive) added a comment -

          Hi Debbie Kulling,

          Yesterday, we tried to download some file from the document you attached. We were able to download. In evening your team loaded the files again and now it is working fine. We also tried adding some new files on HSPL copy for Forms library, Benefit descriptions and learn your benefits. We are able to download these files.
          AS of now, we do not able to reproduce the issue your saying. Could you please send us some repro steps for this issue?

          Show
          jaideep.vinchurkar Jaideep Vinchurkar (Inactive) added a comment - Hi Debbie Kulling , Yesterday, we tried to download some file from the document you attached. We were able to download. In evening your team loaded the files again and now it is working fine. We also tried adding some new files on HSPL copy for Forms library, Benefit descriptions and learn your benefits. We are able to download these files. AS of now, we do not able to reproduce the issue your saying. Could you please send us some repro steps for this issue?
          Hide
          sumeet.kolge Sumeet.Kolge (Inactive) added a comment -

          Hi Debbie Kulling,

          Do you have any update on this issue. Thanks!

          --------------------------------------------------------------------------------
          CC: Mandar Kulkarni,Satya, Jaideep Vinchurkar

          Show
          sumeet.kolge Sumeet.Kolge (Inactive) added a comment - Hi Debbie Kulling , Do you have any update on this issue. Thanks! -------------------------------------------------------------------------------- CC: Mandar Kulkarni , Satya , Jaideep Vinchurkar

            People

            Assignee:
            dkulling Debbie Kulling
            Reporter:
            dkulling Debbie Kulling
            Account Executive:
            Debbie Kulling
            Votes:
            0 Vote for this issue
            Watchers:
            6 Start watching this issue

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              Resolved:

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