-
Type:
Support Activity
-
Status: Resolved
-
Priority:
High
-
Resolution: Cannot Reproduce
-
Affects Version/s: None
-
Fix Version/s: None
-
Component/s: ACA
-
Labels:None
-
Support Task Type:Configuration
-
Environment:Stage
-
Reported by:Client
-
Module:ACA
-
Severity:Simple
-
Reported by Customer:Shreveport
Please see the attached list. We are getting "file not found" on a number of files. Please advise.
| Field | Original Value | New Value |
|---|---|---|
| Component/s | ACA [ 10004 ] | |
| Component/s | BenAdmin [ 10000 ] |
| Module | Parent values: BenAdmin(10100) | Parent values: ACA(10104) |
| Assignee | Vijay Siddha [ vijays ] | Ashwin Wankhede [ ashwin.wankhede ] |
Hi Hrishikesh,
Can you please check for mentioned forms on stage. We verified for one of the group 'UHC Medical HDHP' and able to browse forms.
Regards,
Satya Prakash
| Assignee | Ashwin Wankhede [ ashwin.wankhede ] | Hrishikesh Deshpande [ hrishikesh.deshpande ] |
| Issue Type | Bug [ 1 ] | Support Activity [ 10301 ] |
| Support Task Type | Customization [ 11204 ] | |
| Workflow | WT_Defects [ 48604 ] | WT_Support [ 48632 ] |
Please refer the attachment and check the instances where file not found errors could occur.
Thanks
-Prasad
| Assignee | Hrishikesh Deshpande [ hrishikesh.deshpande ] | Priya Handepatil [ priya.handepatil ] |
do you think this will be corrected today. I need this corrected for the client to sign off on UAT
Any chance this will be corrected today?
Implementation is going to just reload the documents. I would like to get a root cause if possible so we can prevent this from happening in the furture
Hi Jaydeep,
I have verified all the instances provided in attached Document.
I have checked all mentioned files in Benefit Description
Also I have checked all forms within forms library as well.
I have not found "File not Found " message
I am able to browse mentioned files and forms
also as mentioned in attached document " Some files under medical section has same document with Different file names.
CC:Sachin Hingole Prasad Pise Rakesh Roy Hrishikesh Deshpande
Thanks,
Priya Handepatil
Priya Handepatil (Inactive)
added a comment - Hi Jaydeep,
I have verified all the instances provided in attached Document.
I have checked all mentioned files in Benefit Description
Also I have checked all forms within forms library as well.
I have not found "File not Found " message
I am able to browse mentioned files and forms
also as mentioned in attached document " Some files under medical section has same document with Different file names.
CC: Sachin Hingole Prasad Pise Rakesh Roy Hrishikesh Deshpande
Thanks,
Priya Handepatil
Priya Handepatil (Inactive)
made changes -
| Assignee | Priya Handepatil [ priya.handepatil ] | Jaideep Vinchurkar [ jaideep.vinchurkar ] |
Priya Handepatil (Inactive)
made changes -
| Remaining Estimate | 0h [ 0 ] | |
| Time Spent | 2h [ 7200 ] | |
| Worklog Id | 70328 [ 70328 ] |
We could not wait for this to be fixed and we just reloaded the documents yesterday.
Hi Debbie Kulling,
Yesterday, we tried to download some file from the document you attached. We were able to download. In evening your team loaded the files again and now it is working fine. We also tried adding some new files on HSPL copy for Forms library, Benefit descriptions and learn your benefits. We are able to download these files.
AS of now, we do not able to reproduce the issue your saying. Could you please send us some repro steps for this issue?
| Time Spent | 2h [ 7200 ] | 3.5h [ 12600 ] |
| Worklog Id | 70534 [ 70534 ] |
| Assignee | Jaideep Vinchurkar [ jaideep.vinchurkar ] | Debbie Kulling [ dkulling ] |
| Status | Open [ 1 ] | Waiting for Customer Input [ 10500 ] |
| Time Spent | 3.5h [ 12600 ] | 4.5h [ 16200 ] |
| Worklog Id | 71170 [ 71170 ] |
Hi Debbie Kulling,
Do you have any update on this issue. Thanks!
--------------------------------------------------------------------------------
CC: Mandar Kulkarni,Satya, Jaideep Vinchurkar
Sumeet.Kolge (Inactive)
added a comment -
Hi Debbie Kulling ,
Do you have any update on this issue. Thanks!
--------------------------------------------------------------------------------
CC: Mandar Kulkarni , Satya , Jaideep Vinchurkar | Environment_New | Stage [ 18443 ] |
| Status | Waiting for Customer Input [ 10500 ] | In Progress [ 3 ] |
| Resolution | Cannot Reproduce [ 5 ] | |
| Status | In Progress [ 3 ] | Resolved [ 5 ] |
| Transition | Time In Source Status | Execution Times |
|---|
|
1d 15h 48m | 1 |
|
92d 12h 24m | 1 |
|
8s | 1 |
Please check for these missing files