Details

    • Type: Support Activity
    • Status: Closed
    • Priority: Medium
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: Platform
    • Labels:
      None
    • Support Task Type:
      Access Request
    • Reported by:
      Support
    • Module:
      Platform
    • Severity:
      Simple

      Description

      Hello,

      Attached you will find a list of Partner/Brokers who need access to the PrimeHealthcare (no space) and MRTX. Also, the highlighted EEs need to have their access disabled. Please see the approval attached from Jen Leugers.

        Attachments

          Activity

          Traci.Simpson@ebsbenefits.com Traci Simpson (Inactive) created issue -
          Hide
          Traci.Simpson@ebsbenefits.com Traci Simpson (Inactive) added a comment -

          From: Jennifer Leugers
          Sent: Tuesday, August 8, 2017 4:16 PM
          To: Amber Love-Jones <amber.lovejones@ebsbenefits.com>; Kevin Walker <kevin.walker@ebsbenefits.com>; Jackie Sivigny <jackie.sivigny@ebsbenefits.com>; Debbie Kulling <debbie.kulling@ebsbenefits.com>
          Cc: Yamilka Coca <yamilka.coca@ebsbenefits.com>; Amanda Garvey <amanda.garvey@ebsbenefits.com>
          Subject: RE: Prime HealthCare - New Admin Users Access

          Oh that makes way more sense 

          Approved

          Thank you!

          Show
          Traci.Simpson@ebsbenefits.com Traci Simpson (Inactive) added a comment - From: Jennifer Leugers Sent: Tuesday, August 8, 2017 4:16 PM To: Amber Love-Jones <amber.lovejones@ebsbenefits.com>; Kevin Walker <kevin.walker@ebsbenefits.com>; Jackie Sivigny <jackie.sivigny@ebsbenefits.com>; Debbie Kulling <debbie.kulling@ebsbenefits.com> Cc: Yamilka Coca <yamilka.coca@ebsbenefits.com>; Amanda Garvey <amanda.garvey@ebsbenefits.com> Subject: RE: Prime HealthCare - New Admin Users Access Oh that makes way more sense  Approved Thank you!
          Traci.Simpson@ebsbenefits.com Traci Simpson (Inactive) made changes -
          Field Original Value New Value
          Attachment PrimePartner.xlsx [ 58171 ]
          rakeshr Rakesh Roy (Inactive) made changes -
          Module Parent values: BenAdmin(10100) Parent values: Platform(10106)
          rakeshr Rakesh Roy (Inactive) made changes -
          Component/s Platform [ 10006 ]
          jaideep.vinchurkar Jaideep Vinchurkar (Inactive) made changes -
          Assignee Vijay Siddha [ vijays ] Ashwin Wankhede [ ashwin.wankhede ]
          ashwin.wankhede Ashwin Wankhede (Inactive) made changes -
          Assignee Ashwin Wankhede [ ashwin.wankhede ] Khandu Kshirsagar [ khandu.kshirsagar ]
          Hide
          alov Amber Love-Jones (Inactive) added a comment - - edited

          Rakesh Roy, Jaideep Vinchurkar, Ashwin Wankhede,

          Hello,

          Can you please provide an update A.S.A.P.? This request was submitted 5 days ago, and client is waiting for all to have access.

          Thank you,

          Amber

          Traci Simpson

          Show
          alov Amber Love-Jones (Inactive) added a comment - - edited Rakesh Roy , Jaideep Vinchurkar , Ashwin Wankhede , Hello, Can you please provide an update A.S.A.P. ? This request was submitted 5 days ago, and client is waiting for all to have access. Thank you, Amber Traci Simpson
          khandu.kshirsagar Khandu Kshirsagar (Inactive) made changes -
          Assignee Khandu Kshirsagar [ khandu.kshirsagar ] Mandar Kulkarni [ mandark ]
          Hide
          ashwin.wankhede Ashwin Wankhede (Inactive) added a comment -

          Hi Amber Love-Jones,

          Access given to mentioned users on stage and production for MRTX and PrimeHealthcare company.

          ========================================================================
          -Rights Given to - Myra Sarmiento - msarmiento
          -Rights Given to - Elisa Roche - eroche
          -Rights Given to - Francine Logoai - flogoai
          -Rights Given to - Kimberly Thomson - kthomson
          -Rights Given to - Kimberly Mendez - kmendez
          -Rights Given to - Leslie Wol - lwolfswinkel
          -Rights Given to - Sandy Nobunaga - snobunaga
          -Rights Given to - Art Choi - achoi
          -Rights Given to - Tony Lee - tlee
          -Rights Given to - Helen Thomas - hthomas
          -Rights Given to - Maria Ramirez - mramirez
          -Rights Given to - Maria Kelly - mkelly
          -Rights Given to - Tamya Tarvin-Roberts - ttarvin-roberts
          -Rights Given to - Marquies Woods - mwoods
          -Rights Given to - Daphne Green - dgreen
          -Rights Given to - Sawanna Ford - sford
          -Rights Given to - Linda Brackett - lbrackett
          -Rights Given to - Ofelia Mencias - omencias
          -Rights Given to - Shannon Kralka - skralka
          -Rights Given to - Heather Sanford - hsanford
          -Rights Given to - Jenny Yoon - jyoon
          -Rights Given to - Mary Burke - mburke
          -Rights Given to - Natalie Lavoie - nlavoie
          -Rights Given to - Treraza Ross-Mcdaniel - tross-mcdaniel
          -Rights Given to - Marta Sepulveda - msepulveda
          -Rights Given to - Shelby Sato - ssato
          -Rights Given to - Letty Evans - levans
          -Rights Given to - Michael Coates - mcoates
          -Rights Given to - Janice Tessen - jtessen
          -Rights Given to - Erendira Compton - ecompton
          -Rights Given to - Erika Elliott - eelliott
          -Rights Given to - Stacy Jones - sjones
          -Rights Given to - Denise Williams - dwilliams
          -Rights Given to - Jheny Ramos - jramos2
          -Rights Given to - Priyanka Kaila - Pkaila
          -Rights Given to - Imee Dig - idig
          -Rights Given to - Sunny Pien - spien
          -Rights Given to - Marilynn Ramos-Hernandez - mramos-hernandez
          -Rights Given to - Jaquana Williams - Williamsj
          -Rights Given to - Eric Badillo - Badilloe
          -Rights Given to - Aaron Carter - acarter
          -Rights Given to - Kimberly Mendez - KimM
          -Rights Given to - Kimberly Mendez - KimMendez
          -Rights Given to - Erika Marasigan - emarasigan
          -Rights Given to - Janice Dow - jdow
          -Rights Given to - Myra Sarmiento - smyra
          -Rights Given to - Christiana Arroyo - CArroyo
          -Rights Given to - Margarita Chavez - mchavez1
          -Rights Given to - Tara Allen - tallena1
          -Rights Given to - Nicole Jones - njones3
          -Rights Given to - LaToya Garcia - lgarcia4
          -Rights Given to - Nicole Jones - Nicjones
          -Rights Given to - Kiersten Moniz - kmoniz
          -Rights Given to - Carrie Anthony - canthony
          -Rights Given to - Stacy Jones - StacyJ
          -Rights Given to - Tony Lee - TonyL
          -Rights Given to - Jheny Ramos - JhenyR
          -Rights Given to - Jenny Yoon - JennyY
          -Rights Given to - Janice Dow - JaniceD
          -Rights Given to - Elisa Roche - ElisaR
          -Rights Given to - Art Choiq - ArtC
          -Rights Given to - Marquies Woods - MarquiesM
          -Rights Given to - Jennifer Fernandes - jfernandes
          ===================================================================
          Please let us know if any user needed access for these companies.

          CC: Traci Simpson

          Show
          ashwin.wankhede Ashwin Wankhede (Inactive) added a comment - Hi Amber Love-Jones , Access given to mentioned users on stage and production for MRTX and PrimeHealthcare company. ======================================================================== -Rights Given to - Myra Sarmiento - msarmiento -Rights Given to - Elisa Roche - eroche -Rights Given to - Francine Logoai - flogoai -Rights Given to - Kimberly Thomson - kthomson -Rights Given to - Kimberly Mendez - kmendez -Rights Given to - Leslie Wol - lwolfswinkel -Rights Given to - Sandy Nobunaga - snobunaga -Rights Given to - Art Choi - achoi -Rights Given to - Tony Lee - tlee -Rights Given to - Helen Thomas - hthomas -Rights Given to - Maria Ramirez - mramirez -Rights Given to - Maria Kelly - mkelly -Rights Given to - Tamya Tarvin-Roberts - ttarvin-roberts -Rights Given to - Marquies Woods - mwoods -Rights Given to - Daphne Green - dgreen -Rights Given to - Sawanna Ford - sford -Rights Given to - Linda Brackett - lbrackett -Rights Given to - Ofelia Mencias - omencias -Rights Given to - Shannon Kralka - skralka -Rights Given to - Heather Sanford - hsanford -Rights Given to - Jenny Yoon - jyoon -Rights Given to - Mary Burke - mburke -Rights Given to - Natalie Lavoie - nlavoie -Rights Given to - Treraza Ross-Mcdaniel - tross-mcdaniel -Rights Given to - Marta Sepulveda - msepulveda -Rights Given to - Shelby Sato - ssato -Rights Given to - Letty Evans - levans -Rights Given to - Michael Coates - mcoates -Rights Given to - Janice Tessen - jtessen -Rights Given to - Erendira Compton - ecompton -Rights Given to - Erika Elliott - eelliott -Rights Given to - Stacy Jones - sjones -Rights Given to - Denise Williams - dwilliams -Rights Given to - Jheny Ramos - jramos2 -Rights Given to - Priyanka Kaila - Pkaila -Rights Given to - Imee Dig - idig -Rights Given to - Sunny Pien - spien -Rights Given to - Marilynn Ramos-Hernandez - mramos-hernandez -Rights Given to - Jaquana Williams - Williamsj -Rights Given to - Eric Badillo - Badilloe -Rights Given to - Aaron Carter - acarter -Rights Given to - Kimberly Mendez - KimM -Rights Given to - Kimberly Mendez - KimMendez -Rights Given to - Erika Marasigan - emarasigan -Rights Given to - Janice Dow - jdow -Rights Given to - Myra Sarmiento - smyra -Rights Given to - Christiana Arroyo - CArroyo -Rights Given to - Margarita Chavez - mchavez1 -Rights Given to - Tara Allen - tallena1 -Rights Given to - Nicole Jones - njones3 -Rights Given to - LaToya Garcia - lgarcia4 -Rights Given to - Nicole Jones - Nicjones -Rights Given to - Kiersten Moniz - kmoniz -Rights Given to - Carrie Anthony - canthony -Rights Given to - Stacy Jones - StacyJ -Rights Given to - Tony Lee - TonyL -Rights Given to - Jheny Ramos - JhenyR -Rights Given to - Jenny Yoon - JennyY -Rights Given to - Janice Dow - JaniceD -Rights Given to - Elisa Roche - ElisaR -Rights Given to - Art Choiq - ArtC -Rights Given to - Marquies Woods - MarquiesM -Rights Given to - Jennifer Fernandes - jfernandes =================================================================== Please let us know if any user needed access for these companies. CC: Traci Simpson
          ashwin.wankhede Ashwin Wankhede (Inactive) made changes -
          Assignee Mandar Kulkarni [ mandark ] Amber Love-Jones [ alov ]
          alov Amber Love-Jones (Inactive) made changes -
          Attachment JIRA - Partner Broker Access.docx [ 59009 ]
          Hide
          alov Amber Love-Jones (Inactive) added a comment -

          Hello Ashwin Wankhede,

          There are a few corrections that need to be made:

          1. Please add the two additional Prime Facilities to the Partner/Broker user screens:
          a. Coshocton
          b. EastLiverpool

          2. Please reset the logins and passwords for the following Partner/Broker users - they confirmed that they are unable to log in:

          -Rights Given to - Jaquana Williams - Williamsj
          -Rights Given to - Eric Badillo - Badilloe

          Please also confirm that both Ms. Williams and Mr. Badillo also have access to MRTX, Coshocton, EastLiverpool and Primehealthcare (no space)

          Thank you!

          Amber

          Amanda B. Garvey

          Show
          alov Amber Love-Jones (Inactive) added a comment - Hello Ashwin Wankhede , There are a few corrections that need to be made: 1. Please add the two additional Prime Facilities to the Partner/Broker user screens: a. Coshocton b. EastLiverpool 2. Please reset the logins and passwords for the following Partner/Broker users - they confirmed that they are unable to log in: -Rights Given to - Jaquana Williams - Williamsj -Rights Given to - Eric Badillo - Badilloe Please also confirm that both Ms. Williams and Mr. Badillo also have access to MRTX, Coshocton, EastLiverpool and Primehealthcare (no space) Thank you! Amber Amanda B. Garvey
          Hide
          alov Amber Love-Jones (Inactive) added a comment -

          Hello Ashwin Wankhede,

          There are a few corrections that need to be made:
          1. Please add the two additional Prime Facilities to the Partner/Broker user screens:
          a. Coshocton
          b. EastLiverpool
          2. Please reset the logins and passwords for the following Partner/Broker users - they confirmed that they are unable to log in:
          -Rights Given to - Jaquana Williams - Williamsj
          -Rights Given to - Eric Badillo - Badilloe
          Please also confirm that both Ms. Williams and Mr. Badillo also have access to MRTX, Coshocton, EastLiverpool and Primehealthcare (no space)

          Thank you!

          Amber

          Amanda B. Garvey

          Show
          alov Amber Love-Jones (Inactive) added a comment - Hello Ashwin Wankhede , There are a few corrections that need to be made: 1. Please add the two additional Prime Facilities to the Partner/Broker user screens: a. Coshocton b. EastLiverpool 2. Please reset the logins and passwords for the following Partner/Broker users - they confirmed that they are unable to log in: -Rights Given to - Jaquana Williams - Williamsj -Rights Given to - Eric Badillo - Badilloe Please also confirm that both Ms. Williams and Mr. Badillo also have access to MRTX, Coshocton, EastLiverpool and Primehealthcare (no space) Thank you! Amber Amanda B. Garvey
          alov Amber Love-Jones (Inactive) made changes -
          Assignee Amber Love-Jones [ alov ] Ashwin Wankhede [ ashwin.wankhede ]
          Hide
          alov Amber Love-Jones (Inactive) added a comment - - edited

          Hello Ashwin Wankhede,

          URGENT REQUEST! Please review the above request a.s.a.p. The broker users all need to have access to all companies.

          Thank you!

          Amber

          Traci Simpson

          Show
          alov Amber Love-Jones (Inactive) added a comment - - edited Hello Ashwin Wankhede , URGENT REQUEST! Please review the above request a.s.a.p. The broker users all need to have access to all companies. Thank you! Amber Traci Simpson
          ashwin.wankhede Ashwin Wankhede (Inactive) made changes -
          Assignee Ashwin Wankhede [ ashwin.wankhede ] Khandu Kshirsagar [ khandu.kshirsagar ]
          Hide
          khandu.kshirsagar Khandu Kshirsagar (Inactive) added a comment -

          Hi Amber Love-Jones,

          Access rights has been given to the mentioned users.

          Ashwin Wankhede

          Show
          khandu.kshirsagar Khandu Kshirsagar (Inactive) added a comment - Hi Amber Love-Jones , Access rights has been given to the mentioned users. Ashwin Wankhede
          khandu.kshirsagar Khandu Kshirsagar (Inactive) made changes -
          Assignee Khandu Kshirsagar [ khandu.kshirsagar ] Amber Love-Jones [ alov ]
          Hide
          Traci.Simpson@ebsbenefits.com Traci Simpson (Inactive) added a comment -

          Thank you

          Show
          Traci.Simpson@ebsbenefits.com Traci Simpson (Inactive) added a comment - Thank you
          Traci.Simpson@ebsbenefits.com Traci Simpson (Inactive) made changes -
          Resolution Done [ 10000 ]
          Status Open [ 1 ] Resolved [ 5 ]
          Traci.Simpson@ebsbenefits.com Traci Simpson (Inactive) made changes -
          Status Resolved [ 5 ] Closed [ 6 ]
          Hide
          alov Amber Love-Jones (Inactive) added a comment -

          Hello Ashwin Wankhede,

          Please reset the logins and passwords for the following Partner/Broker users - they confirmed that they are stillunable to log in:

          -Rights Given to - Jaquana Williams - Williamsj
          -Rights Given to - Eric Badillo - Badilloe

          Please reassign NEW user IDs and passwords to both of these employees a.s.a.p.

          Please also confirm that both Ms. Williams and Mr. Badillo also have access to MRTX, Coshocton, EastLiverpool and Primehealthcare (no space)

          Thank you,

          Amber

          Traci Simpson

          Show
          alov Amber Love-Jones (Inactive) added a comment - Hello Ashwin Wankhede , Please reset the logins and passwords for the following Partner/Broker users - they confirmed that they are still unable to log in: -Rights Given to - Jaquana Williams - Williamsj -Rights Given to - Eric Badillo - Badilloe Please reassign NEW user IDs and passwords to both of these employees a.s.a.p. Please also confirm that both Ms. Williams and Mr. Badillo also have access to MRTX, Coshocton, EastLiverpool and Primehealthcare (no space) Thank you, Amber Traci Simpson
          alov Amber Love-Jones (Inactive) made changes -
          Resolution Done [ 10000 ]
          Status Closed [ 6 ] Reopened [ 4 ]
          ashwin.wankhede Ashwin Wankhede (Inactive) logged work - 01/Sep/17 12:44 PM
          • Time Spent:
            0.5h
             
            <No comment>
          Hide
          ashwin.wankhede Ashwin Wankhede (Inactive) added a comment -

          Hi Amber Love-Jones,

          The login for both users seems to be disabled. I have enabled login for both. Please check.

          CC: Traci Simpson

          Show
          ashwin.wankhede Ashwin Wankhede (Inactive) added a comment - Hi Amber Love-Jones , The login for both users seems to be disabled. I have enabled login for both. Please check. CC: Traci Simpson
          ashwin.wankhede Ashwin Wankhede (Inactive) made changes -
          Remaining Estimate 0h [ 0 ]
          Time Spent 0.5h [ 1800 ]
          Worklog Id 76505 [ 76505 ]
          Hide
          alov Amber Love-Jones (Inactive) added a comment -

          Hello Ashwin Wankhede,

          Ms. Williams and Mr. Badillo advise that they still cant log in today. They may not be using correct login information. Please confirm that the usernames are as listed below:

          Jaquana Williams Userid: Williamsj
          Eric Badillo Userid: badilloe

          Please confirm the passwords for both employees.

          Thank you,

          Amber

          Traci Simpson

          Show
          alov Amber Love-Jones (Inactive) added a comment - Hello Ashwin Wankhede , Ms. Williams and Mr. Badillo advise that they still cant log in today. They may not be using correct login information. Please confirm that the usernames are as listed below: Jaquana Williams Userid: Williamsj Eric Badillo Userid: badilloe Please confirm the passwords for both employees. Thank you, Amber Traci Simpson
          Hide
          alov Amber Love-Jones (Inactive) added a comment -

          Both Jaquana Williams and Erik Badillo are now able to login to WT. Thank you!

          Amber

          Show
          alov Amber Love-Jones (Inactive) added a comment - Both Jaquana Williams and Erik Badillo are now able to login to WT. Thank you! Amber
          alov Amber Love-Jones (Inactive) made changes -
          Resolution Unresolved [ 10200 ]
          Status Reopened [ 4 ] Closed [ 6 ]
          Hide
          Traci.Simpson@ebsbenefits.com Traci Simpson (Inactive) added a comment -

          Opening to resolve

          Show
          Traci.Simpson@ebsbenefits.com Traci Simpson (Inactive) added a comment - Opening to resolve
          Traci.Simpson@ebsbenefits.com Traci Simpson (Inactive) made changes -
          Resolution Unresolved [ 10200 ]
          Status Closed [ 6 ] Reopened [ 4 ]
          Traci.Simpson@ebsbenefits.com Traci Simpson (Inactive) made changes -
          Resolution Done [ 10000 ]
          Status Reopened [ 4 ] Resolved [ 5 ]
          Traci.Simpson@ebsbenefits.com Traci Simpson (Inactive) made changes -
          Status Resolved [ 5 ] Closed [ 6 ]
          Transition Time In Source Status Execution Times
          Traci Simpson (Inactive) made transition -
          Open Resolved
          19d 17h 45m 1
          Amber Love-Jones (Inactive) made transition -
          Reopen Closed
          5d 21h 56m 1
          Traci Simpson (Inactive) made transition -
          Closed Reopen
          2d 5h 11m 2
          Traci Simpson (Inactive) made transition -
          Reopen Resolved
          8s 1
          Traci Simpson (Inactive) made transition -
          Resolved Closed
          5s 2

            People

            Assignee:
            alov Amber Love-Jones (Inactive)
            Reporter:
            Traci.Simpson@ebsbenefits.com Traci Simpson (Inactive)
            Votes:
            0 Vote for this issue
            Watchers:
            4 Start watching this issue

              Dates

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              Updated:
              Resolved:

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