WORKTERRAProject Type: software

WORKTERRA

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  1. WORKTERRA
  2. WT-10809

Quincy-September Invoice Adjusment showing prior to 8/1

    Details

    • Type: Support Activity
    • Status: Resolved
    • Priority: Critical
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: None
    • Labels:
      None
    • Support Task Type:
      Data Correction
    • Reported by:
      Client
    • Module:
      BenAdmin - Report
    • Severity:
      Simple

      Description

      Hello,

      Per the client:

      Issue: ran the September invoice for Quincy and adjustments are appearing back further than August, we had all adjustments suppressed and began billing in August out of the system.

      I believe there should not be any adjustments appearing for any coverage until 8/1. Additionally, this seems to be happening every time we run an invoice for this client.

      Please correct by morning of August 24, 2017.

      Thank you,

      Kira Hamilton
      Debbie Kulling

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          jyoti.agrawal Jyoti Agrawal (Inactive) added a comment -

          Hi Kira Hamilton,

          We have suppressed adjustments prior to 8/1. To see the changes you need to regenerate the September invoice. Please verify this.

          This issue is appearing repeatedly because this is company specific. Every time we give patch on production the scripts gets overwritten.
          To resolve this we need to provide customization on template to suppress adjustment.
          We have created a JIRA WT-10391, but not taken into enhancement because we need approval.
          Could you please look into this.

          Thanks,
          Jyoti Agrawal

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          jyoti.agrawal Jyoti Agrawal (Inactive) added a comment - Hi Kira Hamilton , We have suppressed adjustments prior to 8/1. To see the changes you need to regenerate the September invoice. Please verify this. This issue is appearing repeatedly because this is company specific. Every time we give patch on production the scripts gets overwritten. To resolve this we need to provide customization on template to suppress adjustment. We have created a JIRA WT-10391, but not taken into enhancement because we need approval. Could you please look into this. Thanks, Jyoti Agrawal

            People

            Assignee:
            Kira.Hamilton Kira Hamilton (Inactive)
            Reporter:
            Kira.Hamilton Kira Hamilton (Inactive)
            Account Executive:
            Debbie Kulling
            Votes:
            0 Vote for this issue
            Watchers:
            2 Start watching this issue

              Dates

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              Updated:
              Resolved:

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