-
Type:
Support Activity
-
Status:
Resolved
-
Priority:
High
-
Resolution:
Duplicate
-
Affects Version/s:
None
-
Fix Version/s:
None
-
-
Unum feeds for the following customers below are failing file transmission:
- CEI (Cupertino Electric) - /Home/ebsbenefits/Cupertino/GLTC/In
- Guide Dogs - /Home/ebsbenefits/GuideDogsfortheBlind/ISC/In
- Matt Construction - /Home/ebsbenefits/MattConstruction/ISC/In/
I spoke to Tim Rogers (TERogers@unum.com) and according to his logs, we are dropping the files on "/Home/ebsbenefits" folder which is not allowed instead of the folder highlighted in Red above.
Could we check on our logs to see what is causing the issue? Why we are not drilling through the designated folder to drop the file?
The email confirmation of the exported file is just showing "Permission Denied". See attached email.
{"report":{"apdex":1,"isInitial":true,"journeyId":"a958b0b5-2989-4bea-a8df-979ebede4620","key":"jira.project.issue.view-issue","navigationType":0,"readyForUser":894.9000000953674,"redirectCount":0,"resourceLoadedEnd":745.7999999523163,"resourceLoadedStart":254.20000004768372,"resourceTiming":[{"duration":106.39999985694885,"initiatorType":"link","name":"https://jira.workterra.net/s/3003653444a1e1a85555cab7dcfb3a21-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/2e46d90b5cae895c9c38649c9d510130/_/download/contextbatch/css/_super/batch.css","startTime":254.20000004768372,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":254.20000004768372,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":360.59999990463257,"responseStart":0,"secureConnectionStart":0},{"duration":106.5,"initiatorType":"link","name":"https://jira.workterra.net/s/dd6a0911920485696ac20493290df627-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/3abe50d469404b639745df44b51476b6/_/download/contextbatch/css/jira.browse.project,jira.view.issue,project.issue.navigator,jira.global,atl.general,-_super/batch.css?agile_global_admin_condition=true&jag=true&jira.create.linked.issue=true&richediton=true","startTime":254.5,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":254.5,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":361,"responseStart":0,"secureConnectionStart":0},{"duration":107,"initiatorType":"link","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/8.5.0/_/download/batch/com.atlassian.auiplugin:split_aui.pattern.label/com.atlassian.auiplugin:split_aui.pattern.label.css","startTime":254.70000004768372,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":254.70000004768372,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":361.7000000476837,"responseStart":0,"secureConnectionStart":0},{"duration":108.70000004768372,"initiatorType":"link","name":"https://jira.workterra.net/s/bd548f27bbf8f278bd83b60dd3284ed8-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:global-static-adgs/jira.webresources:global-static-adgs.css","startTime":254.79999995231628,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":254.79999995231628,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":363.5,"responseStart":0,"secureConnectionStart":0},{"duration":108.69999980926514,"initiatorType":"link","name":"https://jira.workterra.net/s/70725731a158a7140f19ddbd4201ba27-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:global-static/jira.webresources:global-static.css","startTime":254.90000009536743,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":254.90000009536743,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":363.59999990463257,"responseStart":0,"secureConnectionStart":0},{"duration":265.90000009536743,"initiatorType":"script","name":"https://jira.workterra.net/s/f2623af22c15df767ec6ff268ae0b8bd-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/2e46d90b5cae895c9c38649c9d510130/_/download/contextbatch/js/_super/batch.js?locale=en-US","startTime":255.09999990463257,"connectEnd":255.09999990463257,"connectStart":255.09999990463257,"domainLookupEnd":255.09999990463257,"domainLookupStart":255.09999990463257,"fetchStart":255.09999990463257,"redirectEnd":0,"redirectStart":0,"requestStart":367.2000000476837,"responseEnd":521,"responseStart":409.7000000476837,"secureConnectionStart":255.09999990463257},{"duration":447.2000000476837,"initiatorType":"script","name":"https://jira.workterra.net/s/6ce676f2a5bcc9651cef6e7956f05def-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/3abe50d469404b639745df44b51476b6/_/download/contextbatch/js/jira.browse.project,jira.view.issue,project.issue.navigator,jira.global,atl.general,-_super/batch.js?agile_global_admin_condition=true&jag=true&jira.create.linked.issue=true&locale=en-US&richediton=true","startTime":255.70000004768372,"connectEnd":255.70000004768372,"connectStart":255.70000004768372,"domainLookupEnd":255.70000004768372,"domainLookupStart":255.70000004768372,"fetchStart":255.70000004768372,"redirectEnd":0,"redirectStart":0,"requestStart":368.40000009536743,"responseEnd":702.9000000953674,"responseStart":435.5,"secureConnectionStart":255.70000004768372},{"duration":218.39999985694885,"initiatorType":"script","name":"https://jira.workterra.net/s/ecf7ec549751ae117b778f0525d6d371-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/4.1.5/_/download/resources/com.atlassian.plugins.atlassian-chaperone:hotspot-tour/hotspot-tour.js?batch=false&locale=en-US","startTime":255.90000009536743,"connectEnd":255.90000009536743,"connectStart":255.90000009536743,"domainLookupEnd":255.90000009536743,"domainLookupStart":255.90000009536743,"fetchStart":255.90000009536743,"redirectEnd":0,"redirectStart":0,"requestStart":371.7999999523163,"responseEnd":474.2999999523163,"responseStart":473.09999990463257,"secureConnectionStart":255.90000009536743},{"duration":219,"initiatorType":"script","name":"https://jira.workterra.net/s/6aa3fcf1fac5fd551eee0b69077524e6-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/aae1242f5fc81cc6a5bb8bc963ccda29/_/download/contextbatch/js/atl.global,-_super/batch.js?locale=en-US","startTime":255.90000009536743,"connectEnd":255.90000009536743,"connectStart":255.90000009536743,"domainLookupEnd":255.90000009536743,"domainLookupStart":255.90000009536743,"fetchStart":255.90000009536743,"redirectEnd":0,"redirectStart":0,"requestStart":373.7000000476837,"responseEnd":474.90000009536743,"responseStart":474.40000009536743,"secureConnectionStart":255.90000009536743},{"duration":219.40000009536743,"initiatorType":"script","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:calendar-en/jira.webresources:calendar-en.js","startTime":256.09999990463257,"connectEnd":256.09999990463257,"connectStart":256.09999990463257,"domainLookupEnd":256.09999990463257,"domainLookupStart":256.09999990463257,"fetchStart":256.09999990463257,"redirectEnd":0,"redirectStart":0,"requestStart":374.7999999523163,"responseEnd":475.5,"responseStart":475.09999990463257,"secureConnectionStart":256.09999990463257},{"duration":219.89999985694885,"initiatorType":"script","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:calendar-localisation-moment/jira.webresources:calendar-localisation-moment.js","startTime":256.2000000476837,"connectEnd":256.2000000476837,"connectStart":256.2000000476837,"domainLookupEnd":256.2000000476837,"domainLookupStart":256.2000000476837,"fetchStart":256.2000000476837,"redirectEnd":0,"redirectStart":0,"requestStart":375,"responseEnd":476.09999990463257,"responseStart":475.59999990463257,"secureConnectionStart":256.2000000476837},{"duration":220.39999985694885,"initiatorType":"script","name":"https://jira.workterra.net/s/ecf7ec549751ae117b778f0525d6d371-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/8.5.0/_/download/batch/com.atlassian.auiplugin:split_aui.pattern.label/com.atlassian.auiplugin:split_aui.pattern.label.js?locale=en-US","startTime":256.2000000476837,"connectEnd":256.2000000476837,"connectStart":256.2000000476837,"domainLookupEnd":256.2000000476837,"domainLookupStart":256.2000000476837,"fetchStart":256.2000000476837,"redirectEnd":0,"redirectStart":0,"requestStart":375.09999990463257,"responseEnd":476.59999990463257,"responseStart":476.2000000476837,"secureConnectionStart":256.2000000476837},{"duration":116.90000009536743,"initiatorType":"link","name":"https://jira.workterra.net/s/05c862146699bb029ceb0a489075e63b-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/bcd66e9a133a1b9f5fd14b56841e1c5b/_/download/contextbatch/css/jira.global.look-and-feel,-_super/batch.css","startTime":256.2999999523163,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":256.2999999523163,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":373.2000000476837,"responseStart":0,"secureConnectionStart":0},{"duration":220.79999995231628,"initiatorType":"script","name":"https://jira.workterra.net/rest/api/1.0/shortcuts/805012/81da1c7492d7ee698ae1cc31902498d9/shortcuts.js?context=issuenavigation&context=issueaction","startTime":256.40000009536743,"connectEnd":256.40000009536743,"connectStart":256.40000009536743,"domainLookupEnd":256.40000009536743,"domainLookupStart":256.40000009536743,"fetchStart":256.40000009536743,"redirectEnd":0,"redirectStart":0,"requestStart":375.7000000476837,"responseEnd":477.2000000476837,"responseStart":476.7000000476837,"secureConnectionStart":256.40000009536743},{"duration":117.79999995231628,"initiatorType":"link","name":"https://jira.workterra.net/s/9095228fa10daa2d3e3d7d5760c95e91-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/72477c22780abda5f51fe696920d843f/_/download/contextbatch/css/com.atlassian.jira.projects.sidebar.init,-_super,-jira.view.issue,-project.issue.navigator/batch.css?jira.create.linked.issue=true&richediton=true","startTime":256.5,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":256.5,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":374.2999999523163,"responseStart":0,"secureConnectionStart":0},{"duration":221.20000004768372,"initiatorType":"script","name":"https://jira.workterra.net/s/c19a1b46e985d7fb85efaf27c8febfdd-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/72477c22780abda5f51fe696920d843f/_/download/contextbatch/js/com.atlassian.jira.projects.sidebar.init,-_super,-jira.view.issue,-project.issue.navigator/batch.js?jira.create.linked.issue=true&locale=en-US&richediton=true","startTime":256.59999990463257,"connectEnd":256.59999990463257,"connectStart":256.59999990463257,"domainLookupEnd":256.59999990463257,"domainLookupStart":256.59999990463257,"fetchStart":256.59999990463257,"redirectEnd":0,"redirectStart":0,"requestStart":376.59999990463257,"responseEnd":477.7999999523163,"responseStart":477.2999999523163,"secureConnectionStart":256.59999990463257},{"duration":355.7999999523163,"initiatorType":"script","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:bigpipe-js/jira.webresources:bigpipe-js.js","startTime":289.5,"connectEnd":289.5,"connectStart":289.5,"domainLookupEnd":289.5,"domainLookupStart":289.5,"fetchStart":289.5,"redirectEnd":0,"redirectStart":0,"requestStart":501.7999999523163,"responseEnd":645.2999999523163,"responseStart":644.7999999523163,"secureConnectionStart":289.5},{"duration":456.2999999523163,"initiatorType":"script","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:bigpipe-init/jira.webresources:bigpipe-init.js","startTime":289.5,"connectEnd":289.5,"connectStart":289.5,"domainLookupEnd":289.5,"domainLookupStart":289.5,"fetchStart":289.5,"redirectEnd":0,"redirectStart":0,"requestStart":608.2000000476837,"responseEnd":745.7999999523163,"responseStart":745.0999999046326,"secureConnectionStart":289.5},{"duration":133.59999990463257,"initiatorType":"xmlhttprequest","name":"https://jira.workterra.net/rest/webResources/1.0/resources","startTime":646.4000000953674,"connectEnd":646.4000000953674,"connectStart":646.4000000953674,"domainLookupEnd":646.4000000953674,"domainLookupStart":646.4000000953674,"fetchStart":646.4000000953674,"redirectEnd":0,"redirectStart":0,"requestStart":717.4000000953674,"responseEnd":780,"responseStart":779.4000000953674,"secureConnectionStart":646.4000000953674}],"threshold":1000,"fetchStart":0,"domainLookupStart":0,"domainLookupEnd":0,"connectStart":0,"connectEnd":0,"requestStart":111,"responseStart":215,"responseEnd":289,"domLoading":218,"domInteractive":969,"domContentLoadedEventStart":969,"domContentLoadedEventEnd":1025,"domComplete":1143,"loadEventStart":1143,"loadEventEnd":1145,"userAgent":"Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)","marks":[],"measures":[],"correlationId":"bf70bf845f496b","effectiveType":"4g","downlink":10,"rtt":0,"serverDuration":62,"dbReadsTimeInMs":16,"dbConnsTimeInMs":21,"applicationHash":"156decd7d2b4272533aa6cefc8294af635e1da97","experiments":[]}}
Phil, We have checked through filezilla & we could able to travel upto "/Home/ebsbenefits/Cupertino/GLTC/In".
Can we upload test file on SFTP server for any of above customer to check "Permission Denied" issue?