WORKTERRAProject Type: software

WORKTERRA

Uploaded image for project: 'WORKTERRA'
  1. WORKTERRA
  2. WT-1091

sFTP Issue for Unum

    Details

    • Type: Support Activity
    • Status: Resolved
    • Priority: High
    • Resolution: Duplicate
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: Platform
    • Labels:
      None
    • Reported by:
      Support
    • Module:
      BenAdmin

      Description

      Unum feeds for the following customers below are failing file transmission:

      • CEI (Cupertino Electric) - /Home/ebsbenefits/Cupertino/GLTC/In
      • Guide Dogs - /Home/ebsbenefits/GuideDogsfortheBlind/ISC/In
      • Matt Construction - /Home/ebsbenefits/MattConstruction/ISC/In/

      I spoke to Tim Rogers (TERogers@unum.com) and according to his logs, we are dropping the files on "/Home/ebsbenefits" folder which is not allowed instead of the folder highlighted in Red above.

      Could we check on our logs to see what is causing the issue? Why we are not drilling through the designated folder to drop the file?
      The email confirmation of the exported file is just showing "Permission Denied". See attached email.

        Attachments

          Activity

          Ascending order - Click to sort in descending order
          phil.almeida Phil Almeida (Inactive) created issue -
          phil.almeida Phil Almeida (Inactive) made changes -
          Field Original Value New Value
          Description Unum feeds for the following customers below are failing file transmission:
          * CEI (Cupertino Electric) - /Home/ebsbenefits/Cupertino/GLTC/In
          * Guide Dogs - /Home/ebsbenefits/GuideDogsfortheBlind/ISC/In
          * Matt Construction - /Home/ebsbenefits/VBNewBus/In

          I spoke to Tim Rogers (TERogers@unum.com) and according to his logs, we are dropping the files on /Home/ebsbenefits folder which is not allowed instead of the folder highlighted above.

          Could we check on our logs to see what is causing the issue?
          The email confirmation of the exported file is just showing "Permission Denied". See attached email.           		Unum feeds for the following customers below are failing file transmission:
          * CEI (Cupertino Electric) - {color:red}/Home/ebsbenefits/Cupertino/GLTC/In{color}
          * Guide Dogs - {color:red}/Home/ebsbenefits/GuideDogsfortheBlind/ISC/In{color}
          * Matt Construction - {color:red}/Home/ebsbenefits/MattConstruction/ISC/In/{color}

          I spoke to Tim Rogers (TERogers@unum.com) and according to his logs, we are dropping the files on "/Home/ebsbenefits" folder which is not allowed instead of the folder highlighted in Red above.

          Could we check on our logs to see what is causing the issue? Why we are not drilling through the designated folder to drop the file?
          The email confirmation of the exported file is just showing "Permission Denied". See attached email.
          Vinayak.Kulkarni Vinayak Kulkarni (Inactive) made changes -
          Assignee Swaraj Patil [ vijayendra ] Phil Almeida [ phil.almeida ]
          rakeshr Rakesh Roy (Inactive) made changes -
          Status Open [ 1 ] Waiting for Customer Input [ 10500 ]
          Rochelle.Thomas Rochelle Thomas made changes -
          Status Waiting for Customer Input [ 10500 ] Open [ 1 ]
          phil.almeida Phil Almeida (Inactive) made changes -
          Status Open [ 1 ] In Progress [ 3 ]
          phil.almeida Phil Almeida (Inactive) made changes -
          Resolution Duplicate [ 3 ]
          Status In Progress [ 3 ] Resolved [ 5 ]

            People

            Assignee:
            phil.almeida Phil Almeida (Inactive)
            Reporter:
            phil.almeida Phil Almeida (Inactive)
            Votes:
            0 Vote for this issue
            Watchers:
            5 Start watching this issue

              Dates

              Created:
              Updated:
              Resolved: