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  1. WORKTERRA
  2. WT-11142

Server error in Production in running forms

    Details

    • Type: Support Activity
    • Status: Closed
    • Priority: Critical
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: ACA
    • Labels:
      None
    • Support Task Type:
      ACA IRS Report
    • Reported by:
      Support
    • Company:
      City of Bellevue
    • Module:
      ACA
    • Severity:
      Simple

      Description

      Hi all -

      I'm getting a server error on Bellevue when trying to run their 1095C forms -

      Please check into this.

      Thanks,
      Jen

        Attachments

          Activity

          jennifer.leugers Jennifer Leugers created issue -
          Hide
          satyap Satya added a comment -

          Hi Jennifer Leugers,

          Can you please check this now once. It has been corrected on production.

          Regards,
          Satya Prakash

          Show
          satyap Satya added a comment - Hi Jennifer Leugers , Can you please check this now once. It has been corrected on production. Regards, Satya Prakash
          satyap Satya made changes -
          Field Original Value New Value
          Component/s ACA [ 10004 ]
          Hide
          satyap Satya added a comment -

          Nandkumar Prabhakar Karlekar marking you to check this once.

          Regards,
          Satya Prakash

          Cc: Vijay Siddha Bharti Satpute Samir Sachin Hingole Rakesh Roy

          Show
          satyap Satya added a comment - Nandkumar Prabhakar Karlekar marking you to check this once. Regards, Satya Prakash Cc: Vijay Siddha Bharti Satpute Samir Sachin Hingole Rakesh Roy
          rakeshr Rakesh Roy (Inactive) made changes -
          Module Parent values: BenAdmin(10100) Parent values: ACA(10104)
          rakeshr Rakesh Roy (Inactive) made changes -
          Assignee Vijay Siddha [ vijays ] Nandkumar Prabhakar Karlekar [ satyap ]
          Hide
          nandkumar Nandkumar Prabhakar Karlekar (Inactive) added a comment -

          Hi Jennifer Leugers,

          We are working on the same we will get back to you tomorrow[09/19/2017].

          Show
          nandkumar Nandkumar Prabhakar Karlekar (Inactive) added a comment - Hi Jennifer Leugers , We are working on the same we will get back to you tomorrow [09/19/2017] .
          nandkumar Nandkumar Prabhakar Karlekar (Inactive) made changes -
          Assignee Nandkumar Prabhakar Karlekar [ satyap ] Kumar Chhajed [ kumar.chhajed ]
          Hide
          kumar.chhajed Kumar Chhajed (Inactive) added a comment -

          Hi Jennifer Leugers,

          As the 1095-C forms ( PDF's ) of 2017 year are not yet released by IRS, hence the system threw error.
          Can u please let us know what exactly are you looking for? so that we can help you with it.

          In-case if you want 2016 year 1095-C PDF templates to be used for processing 2017 year , then please let us know.

          CC Nandkumar Prabhakar Karlekar Ramya Tantry

          Thanks,
          Kumar Chhajed

          Show
          kumar.chhajed Kumar Chhajed (Inactive) added a comment - Hi Jennifer Leugers , As the 1095-C forms ( PDF's ) of 2017 year are not yet released by IRS, hence the system threw error. Can u please let us know what exactly are you looking for? so that we can help you with it. In-case if you want 2016 year 1095-C PDF templates to be used for processing 2017 year , then please let us know. CC Nandkumar Prabhakar Karlekar Ramya Tantry Thanks, Kumar Chhajed
          kumar.chhajed Kumar Chhajed (Inactive) made changes -
          Assignee Kumar Chhajed [ kumar.chhajed ] Jennifer Leugers [ jennifer.leugers ]
          kumar.chhajed Kumar Chhajed (Inactive) logged work - 18/Sep/17 01:51 PM
          • Time Spent:
            1h
             

            Analysis
            Draft reply
            Internal discussion with nandkumar

          kumar.chhajed Kumar Chhajed (Inactive) made changes -
          Remaining Estimate 1h [ 3600 ]
          Original Estimate 1h [ 3600 ]
          kumar.chhajed Kumar Chhajed (Inactive) made changes -
          Remaining Estimate 1h [ 3600 ] 0h [ 0 ]
          Time Spent 1h [ 3600 ]
          Worklog Id 79340 [ 79340 ]
          Hide
          jennifer.leugers Jennifer Leugers added a comment -

          Can't we run the forms today in the same format that there was for 2016? The client wants to start reviewing the data. Do we know when the IRS will be releasing the forms and the deadline information?

          Show
          jennifer.leugers Jennifer Leugers added a comment - Can't we run the forms today in the same format that there was for 2016? The client wants to start reviewing the data. Do we know when the IRS will be releasing the forms and the deadline information?
          Hide
          kumar.chhajed Kumar Chhajed (Inactive) added a comment - - edited

          Hi Jennifer Leugers,

          Please refer this link for ACA deadline.
          IRS have released the draft forms for 2017 year. Refer link .

          We have re-run the 2017 year forms using 2016 year template PDF's. Please refer latest run of report 2017 COB 1095C
          Please note that we have changed the FPL Amount to $12,060 & Safe Harbor Percentage to 9.69 on ACA Parameters under ACA Customization tile. For more information you can refer JIRA WT-10922
          Let us know in-case you have any questions.

          CC Nandkumar Prabhakar Karlekar Ramya Tantry Smita Pawar

          Thanks,
          Kumar Chhajed

          Show
          kumar.chhajed Kumar Chhajed (Inactive) added a comment - - edited Hi Jennifer Leugers , Please refer this link for ACA deadline. IRS have released the draft forms for 2017 year. Refer link . We have re-run the 2017 year forms using 2016 year template PDF's. Please refer latest run of report 2017 COB 1095C Please note that we have changed the FPL Amount to $12,060 & Safe Harbor Percentage to 9.69 on ACA Parameters under ACA Customization tile. For more information you can refer JIRA WT-10922 Let us know in-case you have any questions. CC Nandkumar Prabhakar Karlekar Ramya Tantry Smita Pawar Thanks, Kumar Chhajed
          Hide
          jennifer.leugers Jennifer Leugers added a comment -

          Thanks - when will we have the changes in the system for the new 2017 forms?

          Show
          jennifer.leugers Jennifer Leugers added a comment - Thanks - when will we have the changes in the system for the new 2017 forms?
          jennifer.leugers Jennifer Leugers made changes -
          Assignee Jennifer Leugers [ jennifer.leugers ] Kumar Chhajed [ kumar.chhajed ]
          Hide
          kumar.chhajed Kumar Chhajed (Inactive) added a comment -

          Hi Jennifer Leugers,

          The final forms will be released most probably in October month end. The 2017 changes will be available within two weeks after the final forms are released.

          CC Nandkumar Prabhakar Karlekar Ramya Tantry Smita Pawar

          Show
          kumar.chhajed Kumar Chhajed (Inactive) added a comment - Hi Jennifer Leugers , The final forms will be released most probably in October month end. The 2017 changes will be available within two weeks after the final forms are released. CC Nandkumar Prabhakar Karlekar Ramya Tantry Smita Pawar
          kumar.chhajed Kumar Chhajed (Inactive) made changes -
          Assignee Kumar Chhajed [ kumar.chhajed ] Jennifer Leugers [ jennifer.leugers ]
          kumar.chhajed Kumar Chhajed (Inactive) made changes -
          Issue Type Bug [ 1 ] Support Activity [ 10301 ]
          Support Task Type ACA IRS Report [ 13680 ]
          Workflow WT_Defects [ 52225 ] WT_Support [ 52839 ]
          kumar.chhajed Kumar Chhajed (Inactive) made changes -
          Assignee Jennifer Leugers [ jennifer.leugers ] Kumar Chhajed [ kumar.chhajed ]
          Status Open [ 1 ] In Progress [ 3 ]
          kumar.chhajed Kumar Chhajed (Inactive) made changes -
          Status In Progress [ 3 ] Waiting for Customer Input [ 10500 ]
          kumar.chhajed Kumar Chhajed (Inactive) made changes -
          Assignee Kumar Chhajed [ kumar.chhajed ] Jennifer Leugers [ jennifer.leugers ]
          ramya.tantry Ramya Tantry (Inactive) logged work - 28/Sep/17 06:57 AM
          • Time Spent:
            2.5h
             

            Analysis,Testing and draft mail.

          ramya.tantry Ramya Tantry (Inactive) made changes -
          Time Spent 1h [ 3600 ] 3.5h [ 12600 ]
          Worklog Id 82116 [ 82116 ]
          kumar.chhajed Kumar Chhajed (Inactive) made changes -
          Time Spent 3.5h [ 12600 ] 4.5h [ 16200 ]
          Worklog Id 82227 [ 82227 ]
          kumar.chhajed Kumar Chhajed (Inactive) made changes -
          Worklog Id 82227 [ 82227 ]
          kumar.chhajed Kumar Chhajed (Inactive) logged work - 28/Sep/17 01:15 PM - edited
          • Time Spent:
            1h
             

            Created new folder for 2017 templates on Stage
            Verified 1095C Reports
            Internal Discussion

          Hide
          ramya.tantry Ramya Tantry (Inactive) added a comment - - edited

          Hi Jennifer Leugers

          This is in reference to your point in KinderCare Site email where in you mentioned to do the setting on Kindercare as well as Evan’s demo site.
          We have added 2017 template using 2016 PDFs.This change is not company specific. This is change is applicable to environment. So it will be applicable all the companies on Azure.
          We have added 2017 Template on Azure,Stage and Production so that server error does not occur while running report for 2017 year.

          We have created 2017 1094C and 2017 1095C report on Demo Company_Evan and run it. Please refer latest run of both the reports.

          CC: Samir, Nandkumar Prabhakar Karlekar

          Show
          ramya.tantry Ramya Tantry (Inactive) added a comment - - edited Hi Jennifer Leugers This is in reference to your point in KinderCare Site email where in you mentioned to do the setting on Kindercare as well as Evan’s demo site. We have added 2017 template using 2016 PDFs.This change is not company specific. This is change is applicable to environment. So it will be applicable all the companies on Azure. We have added 2017 Template on Azure,Stage and Production so that server error does not occur while running report for 2017 year. We have created 2017 1094C and 2017 1095C report on Demo Company_Evan and run it. Please refer latest run of both the reports. CC: Samir , Nandkumar Prabhakar Karlekar
          ramya.tantry Ramya Tantry (Inactive) made changes -
          Status Waiting for Customer Input [ 10500 ] In Progress [ 3 ]
          Hide
          ramya.tantry Ramya Tantry (Inactive) added a comment -

          Please feel free to open this jira in case of any queries.

          Show
          ramya.tantry Ramya Tantry (Inactive) added a comment - Please feel free to open this jira in case of any queries.
          ramya.tantry Ramya Tantry (Inactive) made changes -
          Resolution Done [ 10000 ]
          Status In Progress [ 3 ] Resolved [ 5 ]
          ramya.tantry Ramya Tantry (Inactive) made changes -
          Status Resolved [ 5 ] Closed [ 6 ]
          Transition Time In Source Status Execution Times
          Kumar Chhajed (Inactive) made transition -
          Open In Progress
          4d 15h 12m 1
          Kumar Chhajed (Inactive) made transition -
          In Progress Waiting for Customer Input
          4s 1
          Ramya Tantry (Inactive) made transition -
          Waiting for Customer Input In Progress
          21d 22h 44m 1
          Ramya Tantry (Inactive) made transition -
          In Progress Resolved
          47s 1
          Ramya Tantry (Inactive) made transition -
          Resolved Closed
          3s 1

            People

            Assignee:
            jennifer.leugers Jennifer Leugers
            Reporter:
            jennifer.leugers Jennifer Leugers
            Votes:
            0 Vote for this issue
            Watchers:
            5 Start watching this issue

              Dates

              Created:
              Updated:
              Resolved:

                Time Tracking

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