WORKTERRAProject Type: software

WORKTERRA

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  1. WORKTERRA
  2. WT-11150

SSO>Chubb Selerix>Functional>Server error displaying for Beneficiary and Confirmation Statement

    Details

    • Type: Bug
    • Status: Resolution Setting
    • Priority: Critical
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: None
    • Labels:
      None
    • Environment:
      Production
    • Bug Type:
      Functional
    • Bug Severity:
      Medium
    • Level:
      Employee
    • Module:
      BenAdmin - SSO
    • Reported by:
      Harbinger
    • Company:
      All Clients/Multiple Clients
    • Item State:
      Production Complete
    • Issue Importance:
      Q2
    • Browser:
      IE 11

      Description

      URL - https://mybenefits.biz/Platform/Login/Login
      Company - Nexion

      1] Login to the application as a Partner.
      2] Search any employee, manage the employee.
      3] Navigate to "Enroll Now" page.
      4] Enroll in any of the Selerix plan, add spouse and child as a beneficiary and complete the enrollment.
      5] In WorkTerra verify the "Beneficiary" and "Confirmation Statement" pages.

      Actual Result:
      Server error is displaying.
      Refer attached screenshot and error log.

      Cc: Aditya Vishwakarma, Jaideep Vinchurkar, Prasad Pise

        Attachments

          Issue Links

          is duplicated by

          Bug - A problem which impairs or prevents the functions of the product. WT-11167 Nexion - Server Error on Confirmation statement

          • Critical - This problem will block progress.
          • Closed
          relates to

          Enhancement - An improvement or enhancement to an existing feature or task. WT-11254 Process Beneficiary added on Selerix Portal to Workterra

          • High - Serious problem that could block progress.
          • Production Complete

            Activity

            Ascending order - Click to sort in descending order
            Hide
            Permalink
            santosh.balid Santosh Balid (Inactive) added a comment -

            Reopen it if you can still reproduce it. and let me show.

            Show
            santosh.balid Santosh Balid (Inactive) added a comment - Reopen it if you can still reproduce it. and let me show.
            Hide
            Permalink
            kunal.kedari Kunal Kedari (Inactive) added a comment -

            This issue is still reproducible. (It is not always reproduce but in some scenario it is reproducible)

            Show
            kunal.kedari Kunal Kedari (Inactive) added a comment - This issue is still reproducible. (It is not always reproduce but in some scenario it is reproducible)
            Hide
            Permalink
            swapnil.pandhare Swapnil Pandhare (Inactive) added a comment -

            Please find the details below :
            Concern : Server error on confirmation statement.
            Cause : For Benefit term plan , Accident plan and Critical illness plan, dependent beneficiary data received through celerix is not getting updated properly in WT .
            Correction : We will change the code for Beneficiary member type updation through celerix and will give patch on production.
            Also, We are correcting the beneficiary data on production .

            Show
            swapnil.pandhare Swapnil Pandhare (Inactive) added a comment - Please find the details below : Concern : Server error on confirmation statement. Cause : For Benefit term plan , Accident plan and Critical illness plan, dependent beneficiary data received through celerix is not getting updated properly in WT . Correction : We will change the code for Beneficiary member type updation through celerix and will give patch on production. Also, We are correcting the beneficiary data on production .
            Hide
            Permalink
            santosh.balid Santosh Balid (Inactive) added a comment -

            Hi Kunal Kedari,

            This is deployed on stage, please start QA.

            Regards,
            Santosh

            Show
            santosh.balid Santosh Balid (Inactive) added a comment - Hi Kunal Kedari , This is deployed on stage, please start QA. Regards, Santosh
            Hide
            Permalink
            santosh.balid Santosh Balid (Inactive) added a comment -

            Hi Kunal Kedari,

            This is deployed on production, please start QA.

            Regards,
            Santosh

            Show
            santosh.balid Santosh Balid (Inactive) added a comment - Hi Kunal Kedari , This is deployed on production, please start QA. Regards, Santosh
            Hide
            Permalink
            kunal.kedari Kunal Kedari (Inactive) added a comment -

            Hi Santosh Balid,

            We have verified beneficiary information at Workterra end, attached is the result. The information from Selerix is not get consumed properly at WorkTerra end. Can you please check this.

            Beneficiaries_Issues.docx

            Cc: Swapnil Pandhare, Jaideep Vinchurkar, Saurabh Sablaka, Prasad Pise

            Show
            kunal.kedari Kunal Kedari (Inactive) added a comment - Hi Santosh Balid , We have verified beneficiary information at Workterra end, attached is the result. The information from Selerix is not get consumed properly at WorkTerra end. Can you please check this. Beneficiaries_Issues.docx Cc: Swapnil Pandhare , Jaideep Vinchurkar , Saurabh Sablaka , Prasad Pise
            Hide
            Permalink
            santosh.balid Santosh Balid (Inactive) added a comment -

            Please re verify .

            Show
            santosh.balid Santosh Balid (Inactive) added a comment - Please re verify .

              People

              Assignee:
              kunal.kedari Kunal Kedari (Inactive)
              Reporter:
              kunal.kedari Kunal Kedari (Inactive)
              Developer:
              Santosh Balid (Inactive)
              QA:
              Kunal Kedari (Inactive)
              Votes:
              0 Vote for this issue
              Watchers:
              3 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved:

                  Time Tracking

                  Estimated:
                  Original Estimate - 16h
                  16h
                  Remaining:
                  Time Spent - 6h Remaining Estimate - 10h
                  10h
                  Logged:
                  Time Spent - 6h Remaining Estimate - 10h
                  6h