Uploaded image for project: 'WORKTERRA'
  1. WORKTERRA
  2. WT-11390

SSO>TexasLife>"You are outside the enrollment period.." message is displaying at TexasLife side, hence employee is not able to enroll

    Details

    • Type: Bug
    • Status: Closed
    • Priority: Critical
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: None
    • Labels:
      None
    • Environment:
      Stage
    • Bug Type:
      Functional
    • Bug Severity:
      Medium
    • Level:
      Employee
    • Module:
      BenAdmin - SSO
    • Reported by:
      Harbinger
    • Company:
      Symphony
    • Item State:
      Production Complete - Closed
    • Issue Importance:
      Q2
    • Browser:
      IE 11

      Description

      Env - Stage
      Company under test - Symphony for HSPL
      1] Login as a employee to the application.
      2] While traversing New Hire flow, click on "Enroll" button for TexasLife plan, employee get redirected to "TexasLife SSO" window.
      3] Click on "Next" button on the first page.

      Actual Result:
      On "Summary of Benefits" page "You are outside the enrollment period.." message is displaying below that "Waived Benefit" text is displaying, due to this employee is not able to enroll in plan. We have verified it for 3-4 existing employees and 3-4 new employees with different hiredate and enrollment date, but in all scenarios we are facing same issue.

      Expected Result:
      Employee should be able to enroll in TexasLife plan.
      Refer attached screenshot for more details.

      Cc: Santosh Balid, Jaideep Vinchurkar, Satya, Samir, Prasad Pise

        Attachments

          Issue Links

            Activity

            Hide
            aditya.vishwakarma Aditya Vishwakarma (Inactive) added a comment -

            Kunal Kedari

            This is due to Enrollment Period defined by TexasLife. I requested TexasLife to change yesterday and they are done. Please check again and confirm.

            Show
            aditya.vishwakarma Aditya Vishwakarma (Inactive) added a comment - Kunal Kedari This is due to Enrollment Period defined by TexasLife. I requested TexasLife to change yesterday and they are done. Please check again and confirm.
            Hide
            kunal.kedari Kunal Kedari (Inactive) added a comment -

            We have verified this issue on Stage, now "Your are outside of Enrollment Period..." message is not displaying. Marking it as ready for Production.

            Show
            kunal.kedari Kunal Kedari (Inactive) added a comment - We have verified this issue on Stage, now "Your are outside of Enrollment Period..." message is not displaying. Marking it as ready for Production.
            Hide
            kunal.kedari Kunal Kedari (Inactive) added a comment -

            We have verified this issue on Production, now "Your are outside of Enrollment Period..." message is not displaying. Closing the issue.

            Show
            kunal.kedari Kunal Kedari (Inactive) added a comment - We have verified this issue on Production, now "Your are outside of Enrollment Period..." message is not displaying. Closing the issue.

              People

              Assignee:
              kunal.kedari Kunal Kedari (Inactive)
              Reporter:
              kunal.kedari Kunal Kedari (Inactive)
              Developer:
              Aditya Vishwakarma (Inactive)
              QA:
              Kunal Kedari (Inactive)
              Votes:
              0 Vote for this issue
              Watchers:
              2 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved: