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  1. WORKTERRA
  2. WT-11390

SSO>TexasLife>"You are outside the enrollment period.." message is displaying at TexasLife side, hence employee is not able to enroll

    Details

    • Type: Bug
    • Status: Closed
    • Priority: Critical
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: None
    • Labels:
      None
    • Environment:
      Stage
    • Bug Type:
      Functional
    • Bug Severity:
      Medium
    • Level:
      Employee
    • Module:
      BenAdmin - SSO
    • Reported by:
      Harbinger
    • Company:
      Symphony
    • Item State:
      Production Complete - Closed
    • Issue Importance:
      Q2
    • Browser:
      IE 11

      Description

      Env - Stage
      Company under test - Symphony for HSPL
      1] Login as a employee to the application.
      2] While traversing New Hire flow, click on "Enroll" button for TexasLife plan, employee get redirected to "TexasLife SSO" window.
      3] Click on "Next" button on the first page.

      Actual Result:
      On "Summary of Benefits" page "You are outside the enrollment period.." message is displaying below that "Waived Benefit" text is displaying, due to this employee is not able to enroll in plan. We have verified it for 3-4 existing employees and 3-4 new employees with different hiredate and enrollment date, but in all scenarios we are facing same issue.

      Expected Result:
      Employee should be able to enroll in TexasLife plan.
      Refer attached screenshot for more details.

      Cc: Santosh Balid, Jaideep Vinchurkar, Satya, Samir, Prasad Pise

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            Activity

            Transition Time In Source Status Execution Times
            Aditya Vishwakarma (Inactive) made transition -
            Open In Development
            19h 53m 1
            Aditya Vishwakarma (Inactive) made transition -
            In Development In LB Testing
            5s 1
            Aditya Vishwakarma (Inactive) made transition -
            In LB Testing Stage Testing
            4s 1
            Kunal Kedari (Inactive) made transition -
            Stage Testing In Production Testing
            8d 3h 42m 1
            Kunal Kedari (Inactive) made transition -
            In Production Testing Production Complete
            57s 1
            Kunal Kedari (Inactive) made transition -
            Production Complete Closed
            7s 1

              People

              Assignee:
              kunal.kedari Kunal Kedari (Inactive)
              Reporter:
              kunal.kedari Kunal Kedari (Inactive)
              Developer:
              Aditya Vishwakarma (Inactive)
              QA:
              Kunal Kedari (Inactive)
              Votes:
              0 Vote for this issue
              Watchers:
              2 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved: