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  1. WORKTERRA
  2. WT-11420

SSO>TexasLife>Internal Server error at TexasLife side, after clicking on "See Options" button

    Details

    • Type: Support Activity
    • Status: Closed
    • Priority: Critical
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: None
    • Labels:
      None
    • Support Task Type:
      SSO Integration
    • Reported by:
      Harbinger
    • Company:
      All Clients/Multiple Clients
    • Module:
      BenAdmin - SSO
    • Issue Importance:
      Q2
    • Severity:
      Simple

      Description

      Env - Stage
      Company under test - Symphony for HSPL

      1] Login as a employee to the application.
      2] While traversing New Hire flow, click on "Enroll" button for TexasLife plan.
      3] Employee gets redirected to TexasLife Window.
      4] Click on NEXT button on second page.
      5] Click on "See Option" button on second page.

      Actual Result:
      An internal server error occurred and was logged.
      Expected Result:
      Error should not be display.
      Refer attached screenshot and error log for more details.

      Cc: Santosh Balid, Jaideep Vinchurkar, Prasad Pise, Satya, Samir

        Attachments

          Issue Links

            Activity

            Hide
            aditya.vishwakarma Aditya Vishwakarma (Inactive) added a comment -

            This is not at our end but at TexasLife Portal.
            We asked Scott to look into this issue

            Show
            aditya.vishwakarma Aditya Vishwakarma (Inactive) added a comment - This is not at our end but at TexasLife Portal. We asked Scott to look into this issue
            Hide
            aditya.vishwakarma Aditya Vishwakarma (Inactive) added a comment -

            As per email

            From: "SLee" <SLee@texaslife.com>
            To: "aditya vishwakarma" <aditya.vishwakarma@harbingergroup.com>
            Subject: RE: Texas Life Enrollment Integrations
            Sent: Tuesday, October 10, 2017 7:15:56 PM
            I reset everyone on the Texas Life side.
            You should not see the options page, unless you visit twice.

            scott

            Also
            per Scott it is due to incorrect mode. so it should be corrected by WT-11551

            Show
            aditya.vishwakarma Aditya Vishwakarma (Inactive) added a comment - As per email From: "SLee" <SLee@texaslife.com> To: "aditya vishwakarma" <aditya.vishwakarma@harbingergroup.com> Subject: RE: Texas Life Enrollment Integrations Sent: Tuesday, October 10, 2017 7:15:56 PM I reset everyone on the Texas Life side. You should not see the options page, unless you visit twice. scott Also per Scott it is due to incorrect mode. so it should be corrected by WT-11551
            Hide
            aditya.vishwakarma Aditya Vishwakarma (Inactive) added a comment -

            Can you please check this now

            Show
            aditya.vishwakarma Aditya Vishwakarma (Inactive) added a comment - Can you please check this now
            Hide
            kunal.kedari Kunal Kedari (Inactive) added a comment -

            Verified the fix on Production, now error is not displaying after clicking on "See Options" button, hence closing the issue.

            Show
            kunal.kedari Kunal Kedari (Inactive) added a comment - Verified the fix on Production, now error is not displaying after clicking on "See Options" button, hence closing the issue.

              People

              Assignee:
              kunal.kedari Kunal Kedari (Inactive)
              Reporter:
              kunal.kedari Kunal Kedari (Inactive)
              Developer:
              Aditya Vishwakarma (Inactive)
              QA:
              Kunal Kedari (Inactive)
              Votes:
              0 Vote for this issue
              Watchers:
              2 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved:
                Pre-Prod Due Date:
                Production Due Date:

                  Time Tracking

                  Estimated:
                  Original Estimate - 2h
                  2h
                  Remaining:
                  Time Spent - 0.5h Remaining Estimate - 1.5h
                  1.5h
                  Logged:
                  Time Spent - 0.5h Remaining Estimate - 1.5h
                  0.5h