-
Type:
Support Activity
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Status:
Closed
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Priority:
Critical
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Resolution:
Done
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Affects Version/s:
None
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Fix Version/s:
None
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Component/s:
None
-
-
Support Task Type:
SSO Integration
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-
Company:
All Clients/Multiple Clients
-
-
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Env - Stage
Company under test - Symphony for HSPL
1] Login as a employee to the application.
2] While traversing New Hire flow, click on "Enroll" button for TexasLife plan.
3] Employee gets redirected to TexasLife Window.
4] Click on NEXT button on second page.
5] Click on "See Option" button on second page.
Actual Result:
An internal server error occurred and was logged.
Expected Result:
Error should not be display.
Refer attached screenshot and error log for more details.
Cc: Santosh Balid, Jaideep Vinchurkar, Prasad Pise, Satya, Samir
- relates to
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WT-9613
TexasLife SSO Enrollment Service Integration
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Closed
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This is not at our end but at TexasLife Portal.
We asked Scott to look into this issue