WORKTERRAProject Type: software

WORKTERRA

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  1. WORKTERRA
  2. WT-11420

SSO>TexasLife>Internal Server error at TexasLife side, after clicking on "See Options" button

    Details

    • Type: Support Activity
    • Status: Closed
    • Priority: Critical
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: None
    • Labels:
      None
    • Support Task Type:
      SSO Integration
    • Reported by:
      Harbinger
    • Company:
      All Clients/Multiple Clients
    • Module:
      BenAdmin - SSO
    • Issue Importance:
      Q2
    • Severity:
      Simple

      Description

      Env - Stage
      Company under test - Symphony for HSPL

      1] Login as a employee to the application.
      2] While traversing New Hire flow, click on "Enroll" button for TexasLife plan.
      3] Employee gets redirected to TexasLife Window.
      4] Click on NEXT button on second page.
      5] Click on "See Option" button on second page.

      Actual Result:
      An internal server error occurred and was logged.
      Expected Result:
      Error should not be display.
      Refer attached screenshot and error log for more details.

      Cc: Santosh Balid, Jaideep Vinchurkar, Prasad Pise, Satya, Samir

        Attachments

          Issue Links

          relates to

          Enhancement - An improvement or enhancement to an existing feature or task. WT-9613 TexasLife SSO Enrollment Service Integration

          • Medium - Has the potential to affect progress.
          • Closed

            Activity

            Ascending order - Click to sort in descending order
            kunal.kedari Kunal Kedari (Inactive) created issue -
            kunal.kedari Kunal Kedari (Inactive) made changes -
            Field Original Value New Value
            Link This issue relates to WT-9613 [ WT-9613 ]
            aditya.vishwakarma Aditya Vishwakarma (Inactive) made changes -
            Status Open [ 1 ] In Development [ 10007 ]
            Hide
            Permalink
            aditya.vishwakarma Aditya Vishwakarma (Inactive) added a comment -

            This is not at our end but at TexasLife Portal.
            We asked Scott to look into this issue

            Show
            aditya.vishwakarma Aditya Vishwakarma (Inactive) added a comment - This is not at our end but at TexasLife Portal. We asked Scott to look into this issue
            aditya.vishwakarma Aditya Vishwakarma (Inactive) made changes -
            Issue Type Bug [ 1 ] Support Activity [ 10301 ]
            Status In Development [ 10007 ] Waiting for Customer Input [ 10500 ]
            Support Task Type SSO Integration [ 18423 ]
            Workflow WT_Defects [ 54040 ] WT_Support [ 54584 ]
            Hide
            Permalink
            aditya.vishwakarma Aditya Vishwakarma (Inactive) added a comment -

            As per email

            From: "SLee" <SLee@texaslife.com>
            To: "aditya vishwakarma" <aditya.vishwakarma@harbingergroup.com>
            Subject: RE: Texas Life Enrollment Integrations
            Sent: Tuesday, October 10, 2017 7:15:56 PM
            I reset everyone on the Texas Life side.
            You should not see the options page, unless you visit twice.

            scott

            Also
            per Scott it is due to incorrect mode. so it should be corrected by WT-11551

            Show
            aditya.vishwakarma Aditya Vishwakarma (Inactive) added a comment - As per email From: "SLee" <SLee@texaslife.com> To: "aditya vishwakarma" <aditya.vishwakarma@harbingergroup.com> Subject: RE: Texas Life Enrollment Integrations Sent: Tuesday, October 10, 2017 7:15:56 PM I reset everyone on the Texas Life side. You should not see the options page, unless you visit twice. scott Also per Scott it is due to incorrect mode. so it should be corrected by WT-11551
            kunal.kedari Kunal Kedari (Inactive) made changes -
            Company All Clients/Multiple Clients [ 18434 ]
            Production Due Date 28/Oct/2017
            Stage Due Date 28/Oct/17 [ 2017-10-28 ]
            aditya.vishwakarma Aditya Vishwakarma (Inactive) made changes -
            Status Waiting for Customer Input [ 10500 ] In Progress [ 3 ]
            Hide
            Permalink
            aditya.vishwakarma Aditya Vishwakarma (Inactive) added a comment -

            Can you please check this now

            Show
            aditya.vishwakarma Aditya Vishwakarma (Inactive) added a comment - Can you please check this now
            aditya.vishwakarma Aditya Vishwakarma (Inactive) made changes -
            Assignee Aditya Vishwakarma [ aditya.vishwakarma ] Kunal Kedari [ kunal.kedari ]
            aditya.vishwakarma Aditya Vishwakarma (Inactive) made changes -
            Status In Progress [ 3 ] Dev Analysis [ 10016 ]
            Permalink
            kunal.kedari Kunal Kedari (Inactive) logged work - 24/Oct/17 05:00 PM
            • Time Spent:
              0.5h
               

              Fix verification on Local

            kunal.kedari Kunal Kedari (Inactive) made changes -
            Remaining Estimate 2h [ 7200 ]
            Original Estimate 2h [ 7200 ]
            kunal.kedari Kunal Kedari (Inactive) made changes -
            Remaining Estimate 2h [ 7200 ] 1.5h [ 5400 ]
            Time Spent 0.5h [ 1800 ]
            Worklog Id 87220 [ 87220 ]
            Hide
            Permalink
            kunal.kedari Kunal Kedari (Inactive) added a comment -

            Verified the fix on Production, now error is not displaying after clicking on "See Options" button, hence closing the issue.

            Show
            kunal.kedari Kunal Kedari (Inactive) added a comment - Verified the fix on Production, now error is not displaying after clicking on "See Options" button, hence closing the issue.
            kunal.kedari Kunal Kedari (Inactive) made changes -
            Resolution Done [ 10000 ]
            Status Dev Analysis [ 10016 ] Resolved [ 5 ]
            kunal.kedari Kunal Kedari (Inactive) made changes -
            Status Resolved [ 5 ] Closed [ 6 ]
            Transition Time In Source Status Execution Times
            Aditya Vishwakarma (Inactive) made transition -
            Open In Development
            		5d 21h 58m 1
            Aditya Vishwakarma (Inactive) made transition -
            In Development Waiting for Customer Input
            		1m 31s 1
            Aditya Vishwakarma (Inactive) made transition -
            Waiting for Customer Input In Progress
            		14d 3h 4m 1
            Aditya Vishwakarma (Inactive) made transition -
            In Progress Dev Analysis
            		47s 1
            Kunal Kedari (Inactive) made transition -
            Dev Analysis Resolved
            		5d 21h 3m 1
            Kunal Kedari (Inactive) made transition -
            Resolved Closed
            		5s 1

              People

              Assignee:
              kunal.kedari Kunal Kedari (Inactive)
              Reporter:
              kunal.kedari Kunal Kedari (Inactive)
              Developer:
              Aditya Vishwakarma (Inactive)
              QA:
              Kunal Kedari (Inactive)
              Votes:
              0 Vote for this issue
              Watchers:
              2 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved:
                Pre-Prod Due Date:
                Production Due Date:

                  Time Tracking

                  Estimated:
                  Original Estimate - 2h
                  2h
                  Remaining:
                  Time Spent - 0.5h Remaining Estimate - 1.5h
                  1.5h
                  Logged:
                  Time Spent - 0.5h Remaining Estimate - 1.5h
                  0.5h