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  1. WORKTERRA
  2. WT-11423

SSO>TexasLife-Portal>Internal Server error is displaying and employee not able to complete enrollment at TexasLife end

    Details

    • Type: Enhancement
    • Status: Closed
    • Priority: Critical
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: None
    • Labels:
      None
    • Module:
      BenAdmin - SSO
    • Reported by:
      Harbinger
    • Item State:
      Production Complete - Closed
    • Issue Importance:
      Q2
    • Severity:
      Simple

      Description

      Env - Stage
      Company under test - Symphony for HSPL

      1] Login as a employee to the application.
      2] While traversing New Hire flow, click on "Enroll" button for TexasLife plan, employee get redirected to "TexasLife SSO" window.
      3] Click on "Next" button on the first page.
      4] On Next page Employee have to answer tobacco related questions.
      5] Select radio button "Yes" or "No", click on Next button.

      Actual Result:
      "An internal server error...."
      Expected Result:
      Error should not be display.
      Refer attached screenshot for more details.

      Cc: Santosh Balid, Jaideep Vinchurkar, Satya, Samir, Prasad Pise

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            aditya.vishwakarma Aditya Vishwakarma (Inactive) added a comment -

            We have delegate this issue to Scott.

            Show
            aditya.vishwakarma Aditya Vishwakarma (Inactive) added a comment - We have delegate this issue to Scott.
            Hide
            aditya.vishwakarma Aditya Vishwakarma (Inactive) added a comment -

            it should be fixed with WT-11551

            Show
            aditya.vishwakarma Aditya Vishwakarma (Inactive) added a comment - it should be fixed with WT-11551
            Hide
            kunal.kedari Kunal Kedari (Inactive) added a comment -

            Hi Aditya Vishwakarma,

            This issue is still reproducible on Production. Hence reopening and assigning back to you.

            Cc: Santosh Balid, Jaideep Vinchurkar, Prasad Pise

            Show
            kunal.kedari Kunal Kedari (Inactive) added a comment - Hi Aditya Vishwakarma , This issue is still reproducible on Production. Hence reopening and assigning back to you. Cc: Santosh Balid , Jaideep Vinchurkar , Prasad Pise
            Hide
            aditya.vishwakarma Aditya Vishwakarma (Inactive) added a comment -

            Kunal Kedari

            Script Executed. Please take it ahead.

            Thanks

            Show
            aditya.vishwakarma Aditya Vishwakarma (Inactive) added a comment - Kunal Kedari Script Executed. Please take it ahead. Thanks
            Hide
            kunal.kedari Kunal Kedari (Inactive) added a comment -

            We have verified this fix on Production, now error is not displaying and employee able to complete enrollment.

            Show
            kunal.kedari Kunal Kedari (Inactive) added a comment - We have verified this fix on Production, now error is not displaying and employee able to complete enrollment.

              People

              Assignee:
              kunal.kedari Kunal Kedari (Inactive)
              Reporter:
              kunal.kedari Kunal Kedari (Inactive)
              Developer:
              Aditya Vishwakarma (Inactive)
              QA:
              Kunal Kedari (Inactive)
              Votes:
              0 Vote for this issue
              Watchers:
              2 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved: