WORKTERRAProject Type: software

WORKTERRA

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  1. WORKTERRA
  2. WT-11423

SSO>TexasLife-Portal>Internal Server error is displaying and employee not able to complete enrollment at TexasLife end

    Details

    • Type: Enhancement
    • Status: Closed
    • Priority: Critical
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: None
    • Labels:
      None
    • Module:
      BenAdmin - SSO
    • Reported by:
      Harbinger
    • Item State:
      Production Complete - Closed
    • Issue Importance:
      Q2
    • Severity:
      Simple

      Description

      Env - Stage
      Company under test - Symphony for HSPL

      1] Login as a employee to the application.
      2] While traversing New Hire flow, click on "Enroll" button for TexasLife plan, employee get redirected to "TexasLife SSO" window.
      3] Click on "Next" button on the first page.
      4] On Next page Employee have to answer tobacco related questions.
      5] Select radio button "Yes" or "No", click on Next button.

      Actual Result:
      "An internal server error...."
      Expected Result:
      Error should not be display.
      Refer attached screenshot for more details.

      Cc: Santosh Balid, Jaideep Vinchurkar, Satya, Samir, Prasad Pise

        Attachments

        1. TobaccoQuestion.jpg
          141 kB
          Kunal Kedari
        2. InternalServerError_2.jpg
          85 kB
          Kunal Kedari

          Issue Links

          relates to

          Enhancement - An improvement or enhancement to an existing feature or task. WT-9613 TexasLife SSO Enrollment Service Integration

          • Medium - Has the potential to affect progress.
          • Closed

            Activity

            Ascending order - Click to sort in descending order
            kunal.kedari Kunal Kedari (Inactive) created issue -
            aditya.vishwakarma Aditya Vishwakarma (Inactive) made changes -
            Field Original Value New Value
            Summary SSO>TexasLife>Internal Server error is displaying and employee not able to complete enrollment at TexasLife end SSO>TexasLife-Portal>Internal Server error is displaying and employee not able to complete enrollment at TexasLife end
            kunal.kedari Kunal Kedari (Inactive) made changes -
            Link This issue relates to WT-9613 [ WT-9613 ]
            Hide
            Permalink
            aditya.vishwakarma Aditya Vishwakarma (Inactive) added a comment -

            We have delegate this issue to Scott.

            Show
            aditya.vishwakarma Aditya Vishwakarma (Inactive) added a comment - We have delegate this issue to Scott.
            aditya.vishwakarma Aditya Vishwakarma (Inactive) made changes -
            Issue Type Bug [ 1 ] Support Activity [ 10301 ]
            Support Task Type SSO Integration [ 18423 ]
            Workflow WT_Defects [ 54043 ] WT_Support [ 54585 ]
            aditya.vishwakarma Aditya Vishwakarma (Inactive) made changes -
            Status Open [ 1 ] In Progress [ 3 ]
            aditya.vishwakarma Aditya Vishwakarma (Inactive) made changes -
            Status In Progress [ 3 ] Waiting for Customer Input [ 10500 ]
            Hide
            Permalink
            aditya.vishwakarma Aditya Vishwakarma (Inactive) added a comment -

            it should be fixed with WT-11551

            Show
            aditya.vishwakarma Aditya Vishwakarma (Inactive) added a comment - it should be fixed with WT-11551
            aditya.vishwakarma Aditya Vishwakarma (Inactive) made changes -
            Status Waiting for Customer Input [ 10500 ] In Progress [ 3 ]
            aditya.vishwakarma Aditya Vishwakarma (Inactive) made changes -
            Assignee Aditya Vishwakarma [ aditya.vishwakarma ] Kunal Kedari [ kunal.kedari ]
            aditya.vishwakarma Aditya Vishwakarma (Inactive) made changes -
            Status In Progress [ 3 ] Dev Analysis [ 10016 ]
            aditya.vishwakarma Aditya Vishwakarma (Inactive) made changes -
            Environment Stage [ 10004 ]
            Issue Type Support Activity [ 10301 ] Enhancement [ 4 ]
            Status Dev Analysis [ 10016 ] New Request [ 10029 ]
            Support Task Type SSO Integration [ 18423 ]
            Workflow WT_Support [ 54585 ] WT_Features [ 54784 ]
            aditya.vishwakarma Aditya Vishwakarma (Inactive) made changes -
            Status New Request [ 10029 ] Pending for Approval [ 10002 ]
            aditya.vishwakarma Aditya Vishwakarma (Inactive) made changes -
            Status Pending for Approval [ 10002 ] Approved for Development [ 10003 ]
            aditya.vishwakarma Aditya Vishwakarma (Inactive) made changes -
            Status Approved for Development [ 10003 ] In Development [ 10007 ]
            aditya.vishwakarma Aditya Vishwakarma (Inactive) made changes -
            Status In Development [ 10007 ] Local Testing [ 10200 ]
            aditya.vishwakarma Aditya Vishwakarma (Inactive) made changes -
            Status Local Testing [ 10200 ] Pending for Stage Approval [ 10300 ]
            aditya.vishwakarma Aditya Vishwakarma (Inactive) made changes -
            Status Pending for Stage Approval [ 10300 ] Approved for Stage [ 10030 ]
            aditya.vishwakarma Aditya Vishwakarma (Inactive) made changes -
            Status Approved for Stage [ 10030 ] Stage Testing [ 10201 ]
            aditya.vishwakarma Aditya Vishwakarma (Inactive) made changes -
            Status Stage Testing [ 10201 ] Pending for Production Approval [ 10301 ]
            aditya.vishwakarma Aditya Vishwakarma (Inactive) made changes -
            Status Pending for Production Approval [ 10301 ] Approved for production [ 10034 ]
            aditya.vishwakarma Aditya Vishwakarma (Inactive) made changes -
            Item State Parent values: Production QA(10203)Level 1 values: Production Deployed(10221)
            Hide
            Permalink
            kunal.kedari Kunal Kedari (Inactive) added a comment -

            Hi Aditya Vishwakarma,

            This issue is still reproducible on Production. Hence reopening and assigning back to you.

            Cc: Santosh Balid, Jaideep Vinchurkar, Prasad Pise

            Show
            kunal.kedari Kunal Kedari (Inactive) added a comment - Hi Aditya Vishwakarma , This issue is still reproducible on Production. Hence reopening and assigning back to you. Cc: Santosh Balid , Jaideep Vinchurkar , Prasad Pise
            kunal.kedari Kunal Kedari (Inactive) made changes -
            Assignee Kunal Kedari [ kunal.kedari ] Aditya Vishwakarma [ aditya.vishwakarma ]
            kunal.kedari Kunal Kedari (Inactive) made changes -
            Item State Parent values: Production QA(10203)Level 1 values: Production Deployed(10221) Parent values: Production QA(10203)Level 1 values: In Testing(10218)
            kunal.kedari Kunal Kedari (Inactive) made changes -
            Item State Parent values: Production QA(10203)Level 1 values: In Testing(10218) Parent values: Production QA(10203)Level 1 values: Re-open(10220)
            kunal.kedari Kunal Kedari (Inactive) made changes -
            Status Approved for production [ 10034 ] Production Testing [ 10202 ]
            kunal.kedari Kunal Kedari (Inactive) made changes -
            Status Production Testing [ 10202 ] Reopen in Production [ 10027 ]
            Hide
            Permalink
            aditya.vishwakarma Aditya Vishwakarma (Inactive) added a comment -

            Kunal Kedari

            Script Executed. Please take it ahead.

            Thanks

            Show
            aditya.vishwakarma Aditya Vishwakarma (Inactive) added a comment - Kunal Kedari Script Executed. Please take it ahead. Thanks
            aditya.vishwakarma Aditya Vishwakarma (Inactive) made changes -
            Assignee Aditya Vishwakarma [ aditya.vishwakarma ] Kunal Kedari [ kunal.kedari ]
            Hide
            Permalink
            kunal.kedari Kunal Kedari (Inactive) added a comment -

            We have verified this fix on Production, now error is not displaying and employee able to complete enrollment.

            Show
            kunal.kedari Kunal Kedari (Inactive) added a comment - We have verified this fix on Production, now error is not displaying and employee able to complete enrollment.
            kunal.kedari Kunal Kedari (Inactive) made changes -
            Item State Parent values: Production QA(10203)Level 1 values: Re-open(10220) Parent values: Production Complete(10222)Level 1 values: Closed(10223)
            kunal.kedari Kunal Kedari (Inactive) made changes -
            Status Reopen in Production [ 10027 ] In Development [ 10007 ]
            kunal.kedari Kunal Kedari (Inactive) made changes -
            Status In Development [ 10007 ] Local Testing [ 10200 ]
            kunal.kedari Kunal Kedari (Inactive) made changes -
            Status Local Testing [ 10200 ] Pending for Stage Approval [ 10300 ]
            kunal.kedari Kunal Kedari (Inactive) made changes -
            Status Pending for Stage Approval [ 10300 ] Approved for Stage [ 10030 ]
            kunal.kedari Kunal Kedari (Inactive) made changes -
            Status Approved for Stage [ 10030 ] Stage Testing [ 10201 ]
            kunal.kedari Kunal Kedari (Inactive) made changes -
            Status Stage Testing [ 10201 ] Pending for Production Approval [ 10301 ]
            kunal.kedari Kunal Kedari (Inactive) made changes -
            Status Pending for Production Approval [ 10301 ] Approved for production [ 10034 ]
            kunal.kedari Kunal Kedari (Inactive) made changes -
            Status Approved for production [ 10034 ] Production Testing [ 10202 ]
            kunal.kedari Kunal Kedari (Inactive) made changes -
            Resolution Fixed [ 1 ]
            Status Production Testing [ 10202 ] Production Complete [ 10028 ]
            kunal.kedari Kunal Kedari (Inactive) made changes -
            Status Production Complete [ 10028 ] Closed [ 6 ]
            Transition Time In Source Status Execution Times
            Aditya Vishwakarma (Inactive) made transition -
            Open In Progress
            		5d 20h 47m 1
            Aditya Vishwakarma (Inactive) made transition -
            In Progress Waiting for Customer Input
            		38s 1
            Aditya Vishwakarma (Inactive) made transition -
            Waiting for Customer Input In Progress
            		2d 3h 14m 1
            Aditya Vishwakarma (Inactive) made transition -
            In Progress Dev Analysis
            		1m 32s 1
            Aditya Vishwakarma (Inactive) made transition -
            Dev Analysis New Request
            		1m 54s 1
            Aditya Vishwakarma (Inactive) made transition -
            New Request Pending for Approval
            		11s 1
            Aditya Vishwakarma (Inactive) made transition -
            Pending for Approval Approved for Development
            		3s 1
            Aditya Vishwakarma (Inactive) made transition -
            Approved for Development In Development
            		2s 1
            Kunal Kedari (Inactive) made transition -
            In Production Testing Reopen in Production
            		3s 1
            Kunal Kedari (Inactive) made transition -
            Reopen in Production In Development
            		4d 4h 41m 1
            Kunal Kedari (Inactive) made transition -
            In Development In LB Testing
            		8s 2
            Kunal Kedari (Inactive) made transition -
            In LB Testing Pending for Stage Approval
            		8s 2
            Kunal Kedari (Inactive) made transition -
            Pending for Stage Approval Approved for Stage
            		7s 2
            Kunal Kedari (Inactive) made transition -
            Approved for Stage Stage Testing
            		6s 2
            Kunal Kedari (Inactive) made transition -
            Stage Testing Pending for Production Approval
            		10s 2
            Kunal Kedari (Inactive) made transition -
            Pending for Production Approval Approved for production
            		7s 2
            Kunal Kedari (Inactive) made transition -
            Approved for production In Production Testing
            		26m 50s 2
            Kunal Kedari (Inactive) made transition -
            In Production Testing Production Complete
            		9s 1
            Kunal Kedari (Inactive) made transition -
            Production Complete Closed
            		3s 1

              People

              Assignee:
              kunal.kedari Kunal Kedari (Inactive)
              Reporter:
              kunal.kedari Kunal Kedari (Inactive)
              Developer:
              Aditya Vishwakarma (Inactive)
              QA:
              Kunal Kedari (Inactive)
              Votes:
              0 Vote for this issue
              Watchers:
              2 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved: