WORKTERRAProject Type: software

WORKTERRA

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  1. WORKTERRA
  2. WT-11537

Stage and Production Issues

    Details

    • Type: Bug
    • Status: Closed
    • Priority: Critical
    • Resolution: Unresolved
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: BenAdmin
    • Labels:
      None
    • Environment:
      Production
    • Bug Severity:
      Medium
    • Module:
      Platform
    • Reported by:
      Client
    • Company:
      All Clients/Multiple Clients
    • Item State:
      LB QA - LB Deployed
    • Reported by Customer:
      BCC and Shreveport

      Description

      I am getting calls regarding both stage and production

      1. Stage - running very slow. The system is displaying the loader for long time
      2. Production - Kicking the user out randomly. I experienced this in University Health. I was on an employee page clicked to search for another employee and I was kick out and had to log back in

      Yamilka CocaDeborah MascotDeborah LarueKevin Walker

        Attachments

        1. User Kick out Issue Analysis.docx
          12 kB
          Nandkumar Prabhakar Karlekar

          Activity

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          Permalink
          nandkumar Nandkumar Prabhakar Karlekar (Inactive) logged work - 07/Oct/17 12:28 AM
          • Time Spent:
            6h
             
            <No comment>
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          nandkumar Nandkumar Prabhakar Karlekar (Inactive) logged work - 10/Oct/17 12:28 AM
          • Time Spent:
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            <No comment>
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          Vinayak.Kulkarni Vinayak Kulkarni (Inactive) logged work - 10/Oct/17 02:47 PM
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            <No comment>
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          nandkumar Nandkumar Prabhakar Karlekar (Inactive) logged work - 11/Oct/17 12:28 AM
          • Time Spent:
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            <No comment>
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          swapnil.pandhare Swapnil Pandhare (Inactive) logged work - 12/Oct/17 04:10 AM
          • Time Spent:
            9h
             

            Session logout issue analysis, discussion, debugging , resolution

          Permalink
          sanjana.jadhav Sanjana Jadhav (Inactive) logged work - 12/Oct/17 05:16 AM
          • Time Spent:
            4h
             

            verified log out issue on production using parner, broker, admin and employee login and slowness issue on production

          Permalink
          roshan.deshmukh Roshan Deshmukh (Inactive) logged work - 12/Oct/17 12:23 PM
          • Time Spent:
            8.5h
             

            logout issue analysis, discussion

          Permalink
          niteen.surwase Niteen Surwase (Inactive) logged work - 12/Oct/17 06:00 PM
          • Time Spent:
            3.5h
             

            Production Logout issue

          Permalink
          nandkumar Nandkumar Prabhakar Karlekar (Inactive) logged work - 12/Oct/17 10:28 PM
          • Time Spent:
            6h
             
            <No comment>
          Permalink
          sanjana.jadhav Sanjana Jadhav (Inactive) logged work - 13/Oct/17 03:55 AM
          • Time Spent:
            1h
             

            Verified below scanerios on production:
            1.Login->company home->Benadmin->Search employee->Employee home->wait for 5 min->click on search employee breadcrumbs
            2.Login->Company home->Wait for 10 min->perform some action
            3.Login->Wait for 15 min->after 15 min popup occur

            All scenarios mentioned above working properly.

          Permalink
          swapnil.pandhare Swapnil Pandhare (Inactive) logged work - 13/Oct/17 04:10 AM
          • Time Spent:
            9h
             

            Session logout issue analysis, discussion, debugging , resolution

          Permalink
          sanjana.jadhav Sanjana Jadhav (Inactive) logged work - 13/Oct/17 03:29 PM
          • Time Spent:
            0.3h
             

            Log out issue

          Permalink
          nandkumar Nandkumar Prabhakar Karlekar (Inactive) logged work - 14/Oct/17 12:28 AM
          • Time Spent:
            6h
             
            <No comment>
          Permalink
          swapnil.pandhare Swapnil Pandhare (Inactive) logged work - 14/Oct/17 04:09 AM
          • Time Spent:
            9h
             

            Session logout issue analysis, discussion, debugging , resolution

          Permalink
          swapnil.pandhare Swapnil Pandhare (Inactive) logged work - 16/Oct/17 04:10 PM
          • Time Spent:
            2h
             

            Session issue - patch and log analysis

          Permalink
          nandkumar Nandkumar Prabhakar Karlekar (Inactive) logged work - 17/Oct/17 12:28 AM
          • Time Spent:
            7h
             
            <No comment>
          Permalink
          nandkumar Nandkumar Prabhakar Karlekar (Inactive) logged work - 24/Oct/17 12:39 AM
          • Time Spent:
            1h
             

            stage check in

          Permalink
          nandkumar Nandkumar Prabhakar Karlekar (Inactive) logged work - 24/Oct/17 06:02 AM
          • Time Spent:
            6h
             
            <No comment>
          Permalink
          nandkumar Nandkumar Prabhakar Karlekar (Inactive) logged work - 25/Oct/17 06:02 AM
          • Time Spent:
            8h
             
            <No comment>
          Permalink
          nandkumar Nandkumar Prabhakar Karlekar (Inactive) logged work - 26/Oct/17 06:00 AM
          • Time Spent:
            8h
             
            <No comment>
          Permalink
          roshan.deshmukh Roshan Deshmukh (Inactive) logged work - 26/Oct/17 08:00 AM - edited
          • Time Spent:
            6h
             

            analysis session logout and root cause

          Permalink
          nandkumar Nandkumar Prabhakar Karlekar (Inactive) logged work - 27/Oct/17 06:01 AM
          • Time Spent:
            8h
             
            <No comment>
          Permalink
          nandkumar Nandkumar Prabhakar Karlekar (Inactive) logged work - 28/Nov/17 06:32 AM
          • Time Spent:
            0.75h
             
            <No comment>

            People

            Assignee:
            nandkumar Nandkumar Prabhakar Karlekar (Inactive)
            Reporter:
            dkulling Debbie Kulling
            Account Executive:
            Debbie Kulling
            Votes:
            0 Vote for this issue
            Watchers:
            8 Start watching this issue

              Dates

              Created:
              Updated:

                Time Tracking

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                Logged:
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