WORKTERRAProject Type: software

WORKTERRA

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  1. WORKTERRA
  2. WT-11591

TID-Age Reduction Problems

    Details

    • Type: Bug
    • Status: Closed
    • Priority: Medium
    • Resolution: Unresolved
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: None
    • Environment:
      Production
    • Bug Severity:
      Medium
    • Module:
      BenAdmin - Enrollment
    • Reported by:
      Client
    • Company:
      TID
    • Item State:
      Stage QA - Stage Deployed
    • Sprint:
      WT Sprint 39 - Bugs

      Description

      Hello,

      Per the client: Last month when auditing the October prebill I noticed I had an issue with the age reductions for Voluntary EE Life, Voluntary EE ADD, and Voluntary Spouse Life. Shelly and I worked together last month and got everything back on track prior to releasing the invoice. When I went to audit the November invoice, I noticed I am still having trouble with the age reduction for the Voluntary EE ADD. The person I am having issues with is Paul Cooper, even though the VOL EE ADD plan matches the reduction to the VOL EE Life plan, the VOL EE ADD wants to age reduce Paul again, even though he has already been reduced once.

      Please take a look to see what I may have done wrong, so Paul’s VOL ADD will stop age reducing? Is it necessary to complete the Age Reduction tab for AD&D plans if the AD&D plan is contingent on the Life plan? Could this be why the plan is reducing the amount multiple times? Please advise.

      Thank you,
      Kira Hamilton
      Debbie Kulling

        Attachments

          Activity

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          12 older comments
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          Permalink
          dkulling Debbie Kulling added a comment -

          Can you tell me if we are changing the system to prevent this issue from happening in the system. Was there a new ticket created?

          Show
          dkulling Debbie Kulling added a comment - Can you tell me if we are changing the system to prevent this issue from happening in the system. Was there a new ticket created?
          Hide
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          abhilash.warkari Abhilash Warkari (Inactive) added a comment -

          Hi Debbie Kulling

          We have done code fix for this under same JIRA, and it is deployed on Stage.
          No new ticket was created for code fix.

          Regards,
          Abhilash Warkari

          CC :Amruta Lohiya, Jyoti Mayne, Umesh Kadam

          Show
          abhilash.warkari Abhilash Warkari (Inactive) added a comment - Hi Debbie Kulling We have done code fix for this under same JIRA, and it is deployed on Stage. No new ticket was created for code fix. Regards, Abhilash Warkari CC : Amruta Lohiya , Jyoti Mayne , Umesh Kadam
          Hide
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          rashmita.dudhe Rashmita Dudhe (Inactive) added a comment -

          Environment: Production
          Company: TID for Hspl
          Login: Partner and Employee

          Plan: Voluntary Employee life
          Voluntary Employee ADD
          Voluntary spouse Life

          1. Employee with age 65
          2. Employee with age 64 and moving to age 65 after age reduction service
          3. Employee age 65 and Spouse 65 later
          4. Employee already 65 nd spouse becoming 65

          Above scenario checked and worked as expected.

          Show
          rashmita.dudhe Rashmita Dudhe (Inactive) added a comment - Environment: Production Company: TID for Hspl Login: Partner and Employee Plan: Voluntary Employee life Voluntary Employee ADD Voluntary spouse Life 1. Employee with age 65 2. Employee with age 64 and moving to age 65 after age reduction service 3. Employee age 65 and Spouse 65 later 4. Employee already 65 nd spouse becoming 65 Above scenario checked and worked as expected.
          Hide
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          rashmita.dudhe Rashmita Dudhe (Inactive) added a comment -

          Hi Kira Hamilton,

          This is deployed and verified in the production environment.
          Kindly, Update Jira accordingly.

          Thanks,
          Rashmita

          Show
          rashmita.dudhe Rashmita Dudhe (Inactive) added a comment - Hi Kira Hamilton , This is deployed and verified in the production environment. Kindly, Update Jira accordingly. Thanks, Rashmita
          Hide
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          Kira.Hamilton Kira Hamilton (Inactive) added a comment -

          The Jennifer H emailed on 10/23 that "I agree with development, I didn’t think a credit should be there at all, but wasn’t sure what they were able to do to fix it. I have reviewed the December Invoice and all looks good. No credit or billing is showing in the adjustment section for Paul Cooper." So this ticket can be closed.

          Thank you,

          Kira Hamilton
          Debbie Kulling

          Show
          Kira.Hamilton Kira Hamilton (Inactive) added a comment - The Jennifer H emailed on 10/23 that "I agree with development, I didn’t think a credit should be there at all, but wasn’t sure what they were able to do to fix it. I have reviewed the December Invoice and all looks good. No credit or billing is showing in the adjustment section for Paul Cooper." So this ticket can be closed. Thank you, Kira Hamilton Debbie Kulling

            People

            Assignee:
            Kira.Hamilton Kira Hamilton (Inactive)
            Reporter:
            Kira.Hamilton Kira Hamilton (Inactive)
            Account Executive:
            Debbie Kulling
            Developer:
            Abhilash Warkari (Inactive)
            Votes:
            0 Vote for this issue
            Watchers:
            7 Start watching this issue

              Dates

              Created:
              Updated:
              Dev Due Date:
              Pre-Prod Due Date:
              Production Due Date:
              Code Review Date:

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