Hi Abhilash Warkari,

Below are my findings on this issue.

EE: Paul Cooper

EE's First time enrollment in Voluntary EE ADD with $32,500 (65% reduction of 50000)

The Coverage is again reduced while enrolling to the plan $21,125 (65% Reduction of 32500)

Also the November invoice is showing records in the october adjustments.

(Please refer the screen shot below)

Request you to please look into this
Thank you,
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CC: Mandar Kulkarni, Vijay Siddha, Umesh Kadam

Hello,

Any updates on this ticket that I can share with the client?

Thank you,
Kira Hamilton
Debbie Kulling

Hi Kira Hamilton

Please find below 3Cs :

Note: We have scanned all the employees and found one employee which was reported by you where child plans coverage was reduced twice.
Do you want us to correct reported employees coverage which will be 32500 and recalculate its rates?

Thanks Ans Regards
Abhilash Warkari

CC : Amruta Lohiya, Jyoti Mayne, Umesh Kadam,

HI Prasanna Karlekar

We have done data correction for the reported EE.
Please verify on invoice and confirm.

Thanks And Regards
Abhilash Warkari

CC : Amruta Lohiya, Jyoti Mayne, Umesh Kadam

Hello,

Below are responses from the client regarding the above question: Do you want us to correct reported employees coverage which will be 32500 and recalculate its rates?

"Yes, I would like development to make this correction for Paul Cooper. Could you please make sure this is done in the LIVE system as well as STAGE?

I am slightly concerned that based on the below development believes this to be a child plan. Paul Cooper is an Active Employee and the coverage that is reducing twice is Voluntary Employee ADD. Could you please ensure the fix is applied to the correct plan?"

Thank you,
Kira Hamilton
Debbie Kulling

Hi Kira Hamilton

Yes, we have fixed this issue considering Voluntary Employee ADD and have done correction for the same plan on production and we are working on stage correction.

Thanks And Regards
Abhilash Warkari

CC : Amruta Lohiya, Jyoti Mayne, Umesh Kadam

Hello,

Per the client:

I have ran the December Invoice to see if Paul Cooper’s adjustment had been made. It is showing up correctly for the December billing ($1.37), but in the adjustment section, it is showing a credit of $1.37 for the months of September, October, and November. This is incorrect. We should be showing both a credit and a billing for those months. Could you please have development update the invoice so there is both a credit and billing of $1.37 for the months of September, October, and November.

Thank you,
Kira Hamilton
Debbie Kulling

Hi Kira Hamilton,

I have looked into the above concern and below is my observation :-

Only credit was being displayed as Adjustment for months of September,October and November - This is wrong . No adjustment should have been displayed. For this one correction had been done last week for non health plans. Now the issue has been resolved. If the credit and billing amounts are exactly same then we do not show any adjustments. We have verified this by regenerating December 2017 invoice on HSPL copy. Please could you verify and let us know if you any queries on this.

Prasanna Karlekar,Priya Dhamande

Thanks,
Venkatesh

Hello,

Per email received from Jennifer H. on 10/23/17:

I have reviewed the December Invoice and all looks good. No credit or billing is showing in the adjustment section for Paul Cooper.

Thank you for your help!
Kira Hamilton
Debbie Kulling

Environment: LB
Company: FDU for Hspl
Login: Partner and Employee
Plan: Employee Supplemental Life, EE AD&D, and Supplemental Spouse Life.

Scenario 1: Without Pending
1. Employee Reduction enrolled in Employee Supplemental Life and at age 65 gets 65% reduction
2. Spouse meeting age 65% no reduction of Employee agian.

Scenario 2: With Pending
1. Employee Reduction enrolled in Employee Supplemental Life and at age 65 with approval pending > No reduction
2. Spouse meeting age 65% no reduction of Employee as its in pending.

Now, no double reduction is occurring. Scenarios worked as expected. so, moving jira on Stage.

Hrishikesh Deshpande

Environment: Stage
Company: Asml for Hspl
Login: Partner and Employee
Plan: Employee Supplemental Life

Testing in progress

Environment: Stage
Company: Asml for Hspl
Login: Partner and Employee
Plan: Employee Supplemental Life

1. Employee with age 65
2. Employee with age 64 and moving to age 65 after age reduction service
3. Employee age 65 and Spouse 65 later
4. Employee already 65 nd spouse becoming 65

Above scenario checked and worked as expected. So, moving jira on production.

Can you tell me if we are changing the system to prevent this issue from happening in the system. Was there a new ticket created?

Hi Debbie Kulling

We have done code fix for this under same JIRA, and it is deployed on Stage.
No new ticket was created for code fix.

Regards,
Abhilash Warkari

CC :Amruta Lohiya, Jyoti Mayne, Umesh Kadam

Environment: Production
Company: TID for Hspl
Login: Partner and Employee

Plan: Voluntary Employee life
Voluntary Employee ADD
Voluntary spouse Life

1. Employee with age 65
2. Employee with age 64 and moving to age 65 after age reduction service
3. Employee age 65 and Spouse 65 later
4. Employee already 65 nd spouse becoming 65

Above scenario checked and worked as expected.

Hi Kira Hamilton,

This is deployed and verified in the production environment.
Kindly, Update Jira accordingly.

Thanks,
Rashmita

The Jennifer H emailed on 10/23 that "I agree with development, I didn’t think a credit should be there at all, but wasn’t sure what they were able to do to fix it. I have reviewed the December Invoice and all looks good. No credit or billing is showing in the adjustment section for Paul Cooper." So this ticket can be closed.

Thank you,

Kira Hamilton
Debbie Kulling