Hello,

Per the client: Last month when auditing the October prebill I noticed I had an issue with the age reductions for Voluntary EE Life, Voluntary EE ADD, and Voluntary Spouse Life. Shelly and I worked together last month and got everything back on track prior to releasing the invoice. When I went to audit the November invoice, I noticed I am still having trouble with the age reduction for the Voluntary EE ADD. The person I am having issues with is Paul Cooper, even though the VOL EE ADD plan matches the reduction to the VOL EE Life plan, the VOL EE ADD wants to age reduce Paul again, even though he has already been reduced once.

Please take a look to see what I may have done wrong, so Paul’s VOL ADD will stop age reducing? Is it necessary to complete the Age Reduction tab for AD&D plans if the AD&D plan is contingent on the Life plan? Could this be why the plan is reducing the amount multiple times? Please advise.

Thank you,
Kira Hamilton
Debbie Kulling