WORKTERRAProject Type: software

WORKTERRA

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  1. WORKTERRA
  2. WT-11812

Server Error- Five Guys Exchange (PROD)

    Details

    • Type: Bug
    • Status: Closed
    • Priority: Critical
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: BenAdmin
    • Environment:
      Production
    • Bug Severity:
      Medium
    • Module:
      BenAdmin - Enrollment
    • Reported by:
      Client
    • Company:
      Five Guys

      Description

      Hello,

      The two EE's below are in the enrollment tunnel and once they get to the home page they are getting the attached server error. They have been instructed to use CHROME browser and they're still encountering the error. Can you have this submitted to WT as soon as possible? Client has been emailing repeatedly today.

      *EE's:
      Erika Lehman
      Gary Thompson
      *
      Thank You!
      Jennifer Melgoza

      ~Tiquanna

        Attachments

          Issue Links

          duplicates

          Bug - A problem which impairs or prevents the functions of the product. WT-11549 Employee SS Mode-> Server Error on Questionnaire page

          • Medium - Has the potential to affect progress.
          • Closed

            Activity

            Ascending order - Click to sort in descending order
            Tiquanna Tiquanna (Inactive) created issue -
            Tiquanna Tiquanna (Inactive) made changes -
            Field Original Value New Value
            Issue Type Task [ 3 ] Support Activity [ 10301 ]
            Key CT-3030 WT-11812
            Project WORKTERRA-CT [ 10800 ] WORKTERRA [ 10000 ]
            Status To Do [ 10000 ] Open [ 1 ]
            Support Task Type Customization [ 11204 ]
            Workflow CT: Task Management Workflow [ 56129 ] WT_Support [ 56133 ]
            satyap Satya made changes -
            Assignee Avnish Yadav [ avnish.yadav ]
            avnish.yadav Avnish Yadav (Inactive) made changes -
            Status Open [ 1 ] In Progress [ 3 ]
            Hide
            Permalink
            avnish.yadav Avnish Yadav (Inactive) added a comment -

            Hi Tiquanna,

            We have already fixed this issue in WT-11549 on stage. We will fixed this issue in next production patch.

            Thanks,
            Avnish

            Show
            avnish.yadav Avnish Yadav (Inactive) added a comment - Hi Tiquanna , We have already fixed this issue in WT-11549 on stage. We will fixed this issue in next production patch. Thanks, Avnish
            avnish.yadav Avnish Yadav (Inactive) made changes -
            Link This issue duplicates WT-11549 [ WT-11549 ]
            Hide
            Permalink
            jphi Jennifer Melgoza added a comment -

            Avnish Yadav
            Hello, Please confirm when this will be fixed?

            Show
            jphi Jennifer Melgoza added a comment - Avnish Yadav Hello, Please confirm when this will be fixed?
            Hide
            Permalink
            jjsassy99 Jennifer Johnson (Inactive) added a comment -

            Jennifer Reed - Can you help with this? The client is terming and not able to get the needed data from us due to the error.

            Jenni

            Show
            jjsassy99 Jennifer Johnson (Inactive) added a comment - Jennifer Reed - Can you help with this? The client is terming and not able to get the needed data from us due to the error. Jenni
            Hide
            Permalink
            Jennifer.Reed Jennifer Reed (Inactive) added a comment -

            Jennifer Johnson and Satya just sent an email to you both!

            Show
            Jennifer.Reed Jennifer Reed (Inactive) added a comment - Jennifer Johnson and Satya just sent an email to you both!
            Jennifer.Reed Jennifer Reed (Inactive) made changes -
            Issue Type Support Activity [ 10301 ] Bug [ 1 ]
            Status In Progress [ 3 ] Open [ 1 ]
            Support Task Type Customization [ 11204 ]
            Workflow WT_Support [ 56133 ] WT_Defects [ 56263 ]
            Hide
            Permalink
            avnish.yadav Avnish Yadav (Inactive) added a comment -

            Hi Jennifer Johnson ,

            We have fixed this issue on production environment. Please refer below 3'C of this issue.

            Concern:- Sever error on Questionnaire page.
            Cause:- While fixing WT-11301,proper code was not handled for Exchange.
            Concern:- We have fixed this issue in our code.

            Thanks,
            Avnish Y

            CC- Amruta Lohiya , Satya , Samir

            Show
            avnish.yadav Avnish Yadav (Inactive) added a comment - Hi Jennifer Johnson , We have fixed this issue on production environment. Please refer below 3'C of this issue. Concern:- Sever error on Questionnaire page. Cause:- While fixing WT-11301 ,proper code was not handled for Exchange. Concern:- We have fixed this issue in our code. Thanks, Avnish Y CC- Amruta Lohiya , Satya , Samir
            avnish.yadav Avnish Yadav (Inactive) made changes -
            Status Open [ 1 ] In Development [ 10007 ]
            avnish.yadav Avnish Yadav (Inactive) made changes -
            Status In Development [ 10007 ] Local Testing [ 10200 ]
            avnish.yadav Avnish Yadav (Inactive) made changes -
            Status Local Testing [ 10200 ] Stage Testing [ 10201 ]
            avnish.yadav Avnish Yadav (Inactive) made changes -
            Status Stage Testing [ 10201 ] Production Testing [ 10202 ]
            avnish.yadav Avnish Yadav (Inactive) made changes -
            Resolution Unresolved [ 10200 ]
            Status Production Testing [ 10202 ] Production Complete [ 10028 ]
            avnish.yadav Avnish Yadav (Inactive) made changes -
            Assignee Avnish Yadav [ avnish.yadav ] Jennifer Fernandes [ jjsassy99 ]
            satyap Satya made changes -
            Root Cause Bug [ 18430 ]
            satyap Satya made changes -
            Module Parent values: BenAdmin(10100) Parent values: BenAdmin(10100)Level 1 values: Enrollment(10107)
            satyap Satya made changes -
            Component/s BenAdmin [ 10000 ]
            jyoti.mayne Jyoti Mayne made changes -
            Labels Exchange_workflow
            satyap Satya made changes -
            Environment_New Production [ 18442 ]
            Tiquanna Tiquanna (Inactive) made changes -
            Resolution Unresolved [ 10200 ] Fixed [ 1 ]
            Status Production Complete [ 10028 ] Closed [ 6 ]
            Transition Time In Source Status Execution Times
            Tiquanna (Inactive) made transition -
            To Do Open
            		24m 25s 1
            Avnish Yadav (Inactive) made transition -
            Open In Progress
            		6h 20m 1
            Jennifer Reed (Inactive) made transition -
            In Progress Open
            		1d 12h 48m 1
            Avnish Yadav (Inactive) made transition -
            Open In Development
            		3d 1h 36m 1
            Avnish Yadav (Inactive) made transition -
            In Development In LB Testing
            		8s 1
            Avnish Yadav (Inactive) made transition -
            In LB Testing Stage Testing
            		7s 1
            Avnish Yadav (Inactive) made transition -
            Stage Testing In Production Testing
            		9s 1
            Avnish Yadav (Inactive) made transition -
            In Production Testing Production Complete
            		8s 1
            Tiquanna (Inactive) made transition -
            Production Complete Closed
            		69d 22h 47m 1

              People

              Assignee:
              jjsassy99 Jennifer Johnson (Inactive)
              Reporter:
              Tiquanna Tiquanna (Inactive)
              Votes:
              0 Vote for this issue
              Watchers:
              5 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved: