Hi Debbie Kulling,

We have corrected data of employee Chataignier Boult. Please verify same at your end and let us know in case of any issue/concern.

Regarding Root cause:- we are in-process find RCF of this issue.

Thanks,
Avnish Y

CC-- Swapnil Pandhare,Amruta Lohiya,Satya,Samir

Hello Debbie Kulling
Here are our analysis.
In our Workterra system we have 4 Members for Chataignier Boult (EE, 3 CH).
While sending to Selerix portal we are sending only these four members but after reaching their site they displaying duplicate records for two child (Brandon and Zachary). Attaching Screenshot.
and SAML request Unable to embed resource: Chataignier_Boult_439397071_SAML.xml of type application/xml .

Now when we return from Selerix portal to WT after enrollment we are receiving details of 6 members which our system doesn't allow.
Attaching Selerix Response Unable to embed resource: Chataignier_Boult_439397071_Response.xml of type application/xml
(I removed Question section from response for XML readability.)

So this is something on which Selerix team can help. They need to look why their system is displaying duplicate records for child's. Once this gets fix our system will store the correct data as soon as they pass us back.

Please let us know for any help.

Thanks

Jaideep Vinchurkar, Santosh Balid

Hi Aditya Vishwakarma,

We have scanned all EES and found following issues. PFA list of affected EEs. Duplicate Coverages.xls

1) Employee got duplicate coverage for plan 'Lifetime Benefit Term'.
For Example: EE 'TAMARA BRYANT ' got 2 coverage $10000 and $50000 for member Type 'employee'.

2) In second sheet, there are EEs whose is having future election but members are not present in coverage table.

As per discussion, Please confirm with client what coverage need to be corrected?

Thanks,
Snehal Shabade

Cc: Satya Samir Gaurav Sodani Amruta Lohiya Jyoti Mayne

Hello Debbie Kulling

We had shared this concern over email thread with Hubb team. So waiting for feedback from them.

Thanks.

Hi Debbie Kulling,

Please find attached 'Duplicate Coverages.xls'. We need corrections to these enrollments. Please let us know action items if needed.
Root cause analysis:
for employee 'Chataignier Boult', we received reply from selerix that the duplicate records are because of change in name of dependent. Please find attached email from selerix RE UHS - LBT Problem for Employee Chataignier Boult SSN-439397071.msg and history screen shot for reference.

Closing this ticket as of now. Please reopen if you need any help from development team.