Please see the record of Chataignier Boult. When saving the EE demographics we are getting a server error. We are also getting an error when trying to enroll in the Accident Gold plan.
Avnish Yadav (Inactive)
added a comment - Hi Debbie Kulling ,
We have corrected data of employee Chataignier Boult. Please verify same at your end and let us know in case of any issue/concern.
Regarding Root cause:- we are in-process find RCF of this issue.
Thanks,
Avnish Y
CC-- Swapnil Pandhare , Amruta Lohiya , Satya , Samir
Hello Debbie Kulling
Here are our analysis.
In our Workterra system we have 4 Members for Chataignier Boult (EE, 3 CH).
While sending to Selerix portal we are sending only these four members but after reaching their site they displaying duplicate records for two child (Brandon and Zachary). Attaching Screenshot.
and SAML request Unable to embed resource: Chataignier_Boult_439397071_SAML.xml of type application/xml .
Now when we return from Selerix portal to WT after enrollment we are receiving details of 6 members which our system doesn't allow.
Attaching Selerix Response Unable to embed resource: Chataignier_Boult_439397071_Response.xml of type application/xml
(I removed Question section from response for XML readability.)
So this is something on which Selerix team can help. They need to look why their system is displaying duplicate records for child's. Once this gets fix our system will store the correct data as soon as they pass us back.
Aditya Vishwakarma (Inactive)
added a comment - Hello Debbie Kulling
Here are our analysis.
In our Workterra system we have 4 Members for Chataignier Boult (EE, 3 CH).
While sending to Selerix portal we are sending only these four members but after reaching their site they displaying duplicate records for two child (Brandon and Zachary). Attaching Screenshot.
and SAML request Unable to embed resource: Chataignier_Boult_439397071_SAML.xml of type application/xml .
Now when we return from Selerix portal to WT after enrollment we are receiving details of 6 members which our system doesn't allow.
Attaching Selerix Response Unable to embed resource: Chataignier_Boult_439397071_Response.xml of type application/xml
(I removed Question section from response for XML readability.)
So this is something on which Selerix team can help. They need to look why their system is displaying duplicate records for child's. Once this gets fix our system will store the correct data as soon as they pass us back.
Please let us know for any help.
Thanks
Jaideep Vinchurkar , Santosh Balid
Discussion with avnish,
analysis issue on production (Hspl copy),
analysis data on production for:
Duplicate coverage,
Coverage entry missing for enrollment,
tried to repro issue on hspl,
discussion with jyoti and aditya related to duplicate child issue on beneficiary page,
We have scanned all EES and found following issues. PFA list of affected EEs. Duplicate Coverages.xls
1) Employee got duplicate coverage for plan 'Lifetime Benefit Term'.
For Example: EE 'TAMARA BRYANT ' got 2 coverage $10000 and $50000 for member Type 'employee'.
2) In second sheet, there are EEs whose is having future election but members are not present in coverage table.
As per discussion, Please confirm with client what coverage need to be corrected?
Snehal Shabade (Inactive)
added a comment - Hi Aditya Vishwakarma ,
We have scanned all EES and found following issues. PFA list of affected EEs. Duplicate Coverages.xls
1) Employee got duplicate coverage for plan 'Lifetime Benefit Term'.
For Example: EE 'TAMARA BRYANT ' got 2 coverage $10000 and $50000 for member Type 'employee'.
2) In second sheet, there are EEs whose is having future election but members are not present in coverage table.
As per discussion, Please confirm with client what coverage need to be corrected?
Thanks,
Snehal Shabade
Cc: Satya Samir Gaurav Sodani Amruta Lohiya Jyoti Mayne
Scanning EE for duplicate coverage and entry missing in coverage table,
discussion with aditya and jyoti on scanned EE,
discussion with avnish related to issue repro ,
tried to issue repro.
Aditya Vishwakarma (Inactive)
added a comment - Hello Debbie Kulling
We had shared this concern over email thread with Hubb team. So waiting for feedback from them.
Thanks.
Please find attached 'Duplicate Coverages.xls'. We need corrections to these enrollments. Please let us know action items if needed.
Root cause analysis:
for employee 'Chataignier Boult', we received reply from selerix that the duplicate records are because of change in name of dependent. Please find attached email from selerix RE UHS - LBT Problem for Employee Chataignier Boult SSN-439397071.msg and history screen shot for reference.
Jaideep Vinchurkar (Inactive)
added a comment - Hi Debbie Kulling ,
Please find attached 'Duplicate Coverages.xls'. We need corrections to these enrollments. Please let us know action items if needed.
Root cause analysis:
for employee 'Chataignier Boult', we received reply from selerix that the duplicate records are because of change in name of dependent. Please find attached email from selerix RE UHS - LBT Problem for Employee Chataignier Boult SSN-439397071.msg and history screen shot for reference.
Bug
High
Snehal Shabade (Inactive)
logged work - 13/Nov/17 04:24 PM 
Gaurav Sodani (Inactive)
made changes -
for reference.
Hi Debbie Kulling,
We have corrected data of employee Chataignier Boult. Please verify same at your end and let us know in case of any issue/concern.
Regarding Root cause:- we are in-process find RCF of this issue.
Thanks,
Avnish Y
CC-- Swapnil Pandhare,Amruta Lohiya,Satya,Samir