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Type:
Bug
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Status: Rejected
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Priority:
High
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Resolution: System Behaviour
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Affects Version/s: None
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Fix Version/s: None
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Component/s: None
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Labels:
-
Environment:Production
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Bug Severity:Medium
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Module:BenAdmin - Enrollment
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Reported by:White Label
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Company:University Health
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Item State:Development - On Hold
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Reported by Customer:HUB
Please see the record of Chataignier Boult. When saving the EE demographics we are getting a server error. We are also getting an error when trying to enroll in the Accident Gold plan.
Please advise
| Field | Original Value | New Value |
|---|---|---|
| Assignee | Satya [ ID10004 ] | Avnish Yadav [ avnish.yadav ] |
| Status | Open [ 1 ] | In Development [ 10007 ] |
| Assignee | Avnish Yadav [ avnish.yadav ] | Snehal Shabade [ snehal.shabade ] |
| Assignee | Snehal Shabade [ snehal.shabade ] | Aditya Vishwakarma [ aditya.vishwakarma ] |
| Root Cause | Third Party [ 18431 ] |
| Attachment | Chataignier_Boult_439397071_Response.xml [ 67517 ] |
| Attachment | Chataignier_Boult_439397071_screenshot.PNG [ 67518 ] |
| Attachment | Chataignier_Boult_439397071_SAML.xml [ 67519 ] |
Hello Debbie Kulling
Here are our analysis.
In our Workterra system we have 4 Members for Chataignier Boult (EE, 3 CH).
While sending to Selerix portal we are sending only these four members but after reaching their site they displaying duplicate records for two child (Brandon and Zachary). Attaching Screenshot. 
and SAML request Unable to embed resource: Chataignier_Boult_439397071_SAML.xml of type application/xml .
Now when we return from Selerix portal to WT after enrollment we are receiving details of 6 members which our system doesn't allow.
Attaching Selerix Response Unable to embed resource: Chataignier_Boult_439397071_Response.xml of type application/xml
(I removed Question section from response for XML readability.)
So this is something on which Selerix team can help. They need to look why their system is displaying duplicate records for child's. Once this gets fix our system will store the correct data as soon as they pass us back.
Please let us know for any help.
Thanks
| Assignee | Aditya Vishwakarma [ aditya.vishwakarma ] | Debbie Kulling [ dkulling ] |
| Labels | Enrollment_Integration |
-
- Time Spent:
- 2.5h
-
-Analysis
-Client Reply
-Internal Discussion
| Remaining Estimate | 0h [ 0 ] | |
| Time Spent | 2.5h [ 9000 ] | |
| Worklog Id | 90501 [ 90501 ] |
Snehal Shabade (Inactive)
logged work - 13/Nov/17 04:24 PM -
- Time Spent:
- 6h
-
Discussion with avnish,
analysis issue on production (Hspl copy),
analysis data on production for:
Duplicate coverage,
Coverage entry missing for enrollment,
tried to repro issue on hspl,
discussion with jyoti and aditya related to duplicate child issue on beneficiary page,
Snehal Shabade (Inactive)
made changes -
| Time Spent | 2.5h [ 9000 ] | 8.5h [ 30600 ] |
| Worklog Id | 90574 [ 90574 ] |
Snehal Shabade (Inactive)
made changes -
| Attachment | Duplicate coverage.png [ 67618 ] |
Snehal Shabade (Inactive)
made changes -
| Attachment | Duplicate Coverages.xls [ 67619 ] |
We have scanned all EES and found following issues. PFA list of affected EEs. Duplicate Coverages.xls
1) Employee got duplicate coverage for plan 'Lifetime Benefit Term'.
For Example: EE 'TAMARA BRYANT ' got 2 coverage $10000 and $50000 for member Type 'employee'.
2) In second sheet, there are EEs whose is having future election but members are not present in coverage table.
As per discussion, Please confirm with client what coverage need to be corrected?
Thanks,
Snehal Shabade
Snehal Shabade (Inactive)
added a comment - Hi Aditya Vishwakarma ,
We have scanned all EES and found following issues. PFA list of affected EEs. Duplicate Coverages.xls
1) Employee got duplicate coverage for plan 'Lifetime Benefit Term'.
For Example: EE 'TAMARA BRYANT ' got 2 coverage $10000 and $50000 for member Type 'employee'.
2) In second sheet, there are EEs whose is having future election but members are not present in coverage table.
As per discussion, Please confirm with client what coverage need to be corrected?
Thanks,
Snehal Shabade
Cc: Satya Samir Gaurav Sodani Amruta Lohiya Jyoti Mayne
Snehal Shabade (Inactive)
made changes -
| Assignee | Debbie Kulling [ dkulling ] | Aditya Vishwakarma [ aditya.vishwakarma ] |
-
- Time Spent:
- 4.5h
-
- Analysis
- Discussion
- Client Communication
| Time Spent | 8.5h [ 30600 ] | 13h [ 46800 ] |
| Worklog Id | 90810 [ 90810 ] |
-
- Time Spent:
- 1h
-
data scanning analysis
discussion with Aditya and Gaurav
Snehal Shabade (Inactive)
logged work - 14/Nov/17 04:29 PM -
- Time Spent:
- 4h
-
Scanning EE for duplicate coverage and entry missing in coverage table,
discussion with aditya and jyoti on scanned EE,
discussion with avnish related to issue repro ,
tried to issue repro.
Snehal Shabade (Inactive)
made changes -
| Time Spent | 13h [ 46800 ] | 17h [ 61200 ] |
| Worklog Id | 90837 [ 90837 ] |
-
- Time Spent:
- 0.5h
-
- Analysis
- Client Communcation
| Time Spent | 17h [ 61200 ] | 17.5h [ 63000 ] |
| Worklog Id | 90963 [ 90963 ] |
-
- Time Spent:
- 5.5h
-
-Analysis
-Client reply
| Time Spent | 17.5h [ 63000 ] | 23h [ 82800 ] |
| Worklog Id | 91098 [ 91098 ] |
Snehal Shabade (Inactive)
logged work - 16/Nov/17 04:20 PM -
- Time Spent:
- 0.5h
-
Discussion with aditya related scenario tested on hspl
Snehal Shabade (Inactive)
made changes -
| Time Spent | 23h [ 82800 ] | 23.5h [ 84600 ] |
| Worklog Id | 91243 [ 91243 ] |
-
- Time Spent:
- 1.5h
-
UHS - Chubb Accident Problem for Employee Chataignier Boult [SSN-439397071]
| Time Spent | 23.5h [ 84600 ] | 25h [ 90000 ] |
| Worklog Id | 91417 [ 91417 ] |
Gaurav Sodani (Inactive)
made changes -
| Item State | Parent values: Development(10200)Level 1 values: In Progress(10206) | |
| Original Estimate | 0h [ 0 ] |
Gaurav Sodani (Inactive)
made changes -
| Item State | Parent values: Development(10200)Level 1 values: In Progress(10206) | Parent values: Development(10200)Level 1 values: On Hold(10207) |
| Time Spent | 25h [ 90000 ] | 25.5h [ 91800 ] |
| Worklog Id | 91695 [ 91695 ] |
| Time Spent | 25.5h [ 91800 ] | 26.5h [ 95400 ] |
| Worklog Id | 91702 [ 91702 ] |
Hello Debbie Kulling
We had shared this concern over email thread with Hubb team. So waiting for feedback from them.
Thanks.
| Assignee | Aditya Vishwakarma [ aditya.vishwakarma ] | Debbie Kulling [ dkulling ] |
| Attachment | RE UHS - LBT Problem for Employee Chataignier Boult SSN-439397071.msg [ 71646 ] |
| Attachment | dependentHistory.png [ 71648 ] |
Hi Debbie Kulling,
Please find attached 'Duplicate Coverages.xls'. We need corrections to these enrollments. Please let us know action items if needed.
Root cause analysis:
for employee 'Chataignier Boult', we received reply from selerix that the duplicate records are because of change in name of dependent. Please find attached email from selerix RE UHS - LBT Problem for Employee Chataignier Boult SSN-439397071.msg and history screen shot 
for reference.
| Time Spent | 26.5h [ 95400 ] | 27h [ 97200 ] |
| Worklog Id | 100056 [ 100056 ] |
| Module | Parent values: BenAdmin(10100) | Parent values: BenAdmin(10100)Level 1 values: Enrollment(10107) |
Closing this ticket as of now. Please reopen if you need any help from development team.
| Resolution | System Behaviour [ 10100 ] | |
| Status | In Development [ 10007 ] | Rejected [ 10004 ] |
| Transition | Time In Source Status | Execution Times |
|---|
|
2h 50m | 1 |
|
68d 7h 15m | 1 |
Hi Debbie Kulling,
We have corrected data of employee Chataignier Boult. Please verify same at your end and let us know in case of any issue/concern.
Regarding Root cause:- we are in-process find RCF of this issue.
Thanks,
Avnish Y
CC-- Swapnil Pandhare,Amruta Lohiya,Satya,Samir