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Type:
Support Activity
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Status: Closed
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Priority:
Medium
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Resolution: Done
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Affects Version/s: None
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Fix Version/s: None
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Component/s: BenAdmin
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Labels:None
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Support Task Type:Query Resolution
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Environment:Stage
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Reported by:Client
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Company:County of San Luis Obispo
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Module:BenAdmin - Enrollment
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Severity:Simple
Hi,
Another strange item we keep seeing, for retirees enrolling in vision for EE+1 a cost is not appearing on their confirmation statement once they enroll in the plan. They can see the cost before they hit enroll and then it disappears? See below example for James Currie. Not sure if this is just a confirmation statement issue or a bigger one, so I wanted to pass it along.
See attachment for screen shot
I have been able to go into the system, waive the coverage, then re-enroll in the EE + 1 Dependent plan and the rate appears again.
I am concerned that this is a larger issue that if no rate is being presented after election, that this will pull $0.00 on to the Invoice.
Thank you,
Kira Hamilton
Debbie Kulling
| Field | Original Value | New Value |
|---|---|---|
| Description |
Hi, Per the client: • For flex type of plans cost is getting calculated by below given formula. cost per pay check = coverage / number of pay periods. Number of pay periods are considered by pay check date for that employee. In our case the number of pay period is 47 because only 47 pay check are remaining form effective date of enrollment. • For rest of plan types (Medical, Dental etc.) cost is depend on number of pay cycles not the pay checks. (see screen shot on attached email) I have been able to go into the system, waive the coverage, then re-enroll in the EE + 1 Dependent plan and the rate appears again. I am concerned that this is a larger issue that if no rate is being presented after election, that this will pull $0.00 on to the Invoice. Could you please have Development look into this ASAP? Thank you, Kira Hamilton [~dkulling] |
Hi, Another strange item we keep seeing, for retirees enrolling in vision for EE+1 a cost is not appearing on their confirmation statement once they enroll in the plan. They can see the cost before they hit enroll and then it disappears? See below example for James Currie. Not sure if this is just a confirmation statement issue or a bigger one, so I wanted to pass it along. See attachment for screen shot I have been able to go into the system, waive the coverage, then re-enroll in the EE + 1 Dependent plan and the rate appears again. I am concerned that this is a larger issue that if no rate is being presented after election, that this will pull $0.00 on to the Invoice. Thank you, Kira Hamilton [~dkulling] |
| Assignee | Satya [ ID10004 ] | Jaideep Vinchurkar [ jaideep.vinchurkar ] |
| Status | Open [ 1 ] | In Progress [ 3 ] |
| Component/s | BenAdmin [ 10000 ] | |
| Developer | Jaideep Vinchurkar [ jaideep.vinchurkar ] | |
| Module | Parent values: BenAdmin(10100) | Parent values: BenAdmin(10100)Level 1 values: Enrollment(10107) |
| Remaining Estimate | 2h [ 7200 ] | |
| Original Estimate | 2h [ 7200 ] |
| Remaining Estimate | 2h [ 7200 ] | 1h [ 3600 ] |
| Time Spent | 1h [ 3600 ] | |
| Worklog Id | 94453 [ 94453 ] |
| Assignee | Jaideep Vinchurkar [ jaideep.vinchurkar ] | Kira Hamilton [ kira.hamilton ] |
| Resolution | System Behaviour [ 10100 ] | |
| Status | In Progress [ 3 ] | Resolved [ 5 ] |
| Resolution | System Behaviour [ 10100 ] | |
| Status | Resolved [ 5 ] | Reopen [ 4 ] |
| Environment | Production [ 18442 ] | Stage [ 18443 ] |
| Assignee | Kira Hamilton [ kira.hamilton ] | Jyoti Mayne [ jyoti.mayne ] |
Snehal Shabade (Inactive)
made changes -
| Assignee | Jyoti Mayne [ jyoti.mayne ] | Snehal Shabade [ snehal.shabade ] |
Snehal Shabade (Inactive)
made changes -
| Status | Reopen [ 4 ] | In Progress [ 3 ] |
Snehal Shabade (Inactive)
made changes -
| Developer | Jaideep Vinchurkar [ jaideep.vinchurkar ] | Snehal Shabade [ snehal.shabade ] |
Snehal Shabade (Inactive)
made changes -
| Assignee | Snehal Shabade [ snehal.shabade ] | Prasad Pise [ prasadp ] |
| Assignee | Prasad Pise [ prasadp ] | Rashmita Dudhe [ rashmita.dudhe ] |
Snehal Shabade (Inactive)
made changes -
| Remaining Estimate | 1h [ 3600 ] | 0h [ 0 ] |
| Time Spent | 1h [ 3600 ] | 5h [ 18000 ] |
| Worklog Id | 96720 [ 96720 ] |
| Time Spent | 5h [ 18000 ] | 5.5h [ 19800 ] |
| Worklog Id | 97809 [ 97809 ] |
| Attachment | County_Enroll now screen.png [ 70828 ] |
| Attachment | County_rate.png [ 70829 ] |
| Attachment | Genral plan desgin.png [ 70830 ] |
| Time Spent | 5.5h [ 19800 ] | 10.5h [ 37800 ] |
| Worklog Id | 98062 [ 98062 ] |
| Status | In Progress [ 3 ] | Waiting for Customer Input [ 10500 ] |
| Assignee | Rashmita Dudhe [ rashmita.dudhe ] | Kira Hamilton [ kira.hamilton ] |
| Status | Waiting for Customer Input [ 10500 ] | In Progress [ 3 ] |
| Resolution | Done [ 10000 ] | |
| Status | In Progress [ 3 ] | Resolved [ 5 ] |
| Status | Resolved [ 5 ] | Closed [ 6 ] |
