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  1. WORKTERRA
  2. WT-12760

ATC - Employee AD&D Coverage not matching when max is met

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    Details

    • Type: Bug
    • Status: Closed
    • Priority: Medium
    • Resolution: Unresolved
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: None
    • Environment:
      Production
    • Bug Severity:
      Medium
    • Module:
      BenAdmin - Enrollment
    • Reported by:
      White Label
    • Company:
      ATC
    • Item State:
      Production Complete - Closed
    • Sprint:
      WT- Sprint 43
    • Dev Estimates:
      32
    • QA Estimates:
      12
    • Code Reviewed By:
      Jyoti Mayne, Rohan Khandave

      Description

      Please look at employee Charles Holland. He elected EE Life with a coverage amount of 200K during OE and the system gave him the two increments of GI 20k which is correct and pended the remaining amount.

      For some reason when the contingent AD&D amount enrolled it is enrolling him in the max of 5x salary and pending nothing. I cannot figure why the EE Life and EE AD&D are set up the same and should always match.

      I thought that maybe some customization was changed after the elections were made but that is not the case. I created Debbie Test and I was able to reproduce the issue.

      There are currently 65 employees in this situation. I need you to research the root cause and fix the impacted employees.

      Jackie Sivigny

        Attachments

        1. EE AD&D mismatch.png
          EE AD&D mismatch.png
          94 kB
        2. EE Life mismatch.png
          EE Life mismatch.png
          109 kB
        3. EE AD&D match.png
          EE AD&D match.png
          96 kB
        4. EE Life Match.png
          EE Life Match.png
          140 kB
        5. Cost and coverage.png
          Cost and coverage.png
          53 kB
        6. EmployeeList.xlsx
          10 kB
        7. Employee AD&D.png
          Employee AD&D.png
          107 kB
        8. WT-12760_scenarios.xls
          20 kB

          Issue Links

            Activity

              People

              Assignee:
              dkulling Debbie Kulling
              Reporter:
              dkulling Debbie Kulling
              Account Executive:
              Debbie Kulling
              Developer:
              Rohit Shete (Inactive)
              QA:
              Rashmita Dudhe (Inactive)
              Votes:
              0 Vote for this issue
              Watchers:
              5 Start watching this issue

                Dates

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                Dev Due Date:
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                  91.75h