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  1. WORKTERRA
  2. WT-12760

ATC - Employee AD&D Coverage not matching when max is met

    Details

    • Type: Bug
    • Status: Closed
    • Priority: Medium
    • Resolution: Unresolved
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: None
    • Environment:
      Production
    • Bug Severity:
      Medium
    • Module:
      BenAdmin - Enrollment
    • Reported by:
      White Label
    • Company:
      ATC
    • Item State:
      Production Complete - Closed
    • Sprint:
      WT- Sprint 43

      Description

      Please look at employee Charles Holland. He elected EE Life with a coverage amount of 200K during OE and the system gave him the two increments of GI 20k which is correct and pended the remaining amount.

      For some reason when the contingent AD&D amount enrolled it is enrolling him in the max of 5x salary and pending nothing. I cannot figure why the EE Life and EE AD&D are set up the same and should always match.

      I thought that maybe some customization was changed after the elections were made but that is not the case. I created Debbie Test and I was able to reproduce the issue.

      There are currently 65 employees in this situation. I need you to research the root cause and fix the impacted employees.

      Jackie Sivigny

        Attachments

        1. Cost and coverage.png
          Cost and coverage.png
          53 kB
        2. EE AD&D match.png
          EE AD&D match.png
          96 kB
        3. EE AD&D mismatch.png
          EE AD&D mismatch.png
          94 kB
        4. EE Life Match.png
          EE Life Match.png
          140 kB
        5. EE Life mismatch.png
          EE Life mismatch.png
          109 kB
        6. Employee AD&D.png
          Employee AD&D.png
          107 kB
        7. EmployeeList.xlsx
          10 kB
        8. WT-12760_scenarios.xls
          20 kB

          Issue Links

            Activity

            Transition Time In Source Status Execution Times
            Rohit Shete (Inactive) made transition -
            Open In Development
            12h 19m 1
            Hrishikesh Deshpande (Inactive) made transition -
            In Development In LB Testing
            47d 17h 43m 1
            Rashmita Dudhe (Inactive) made transition -
            In LB Testing Stage Testing
            3d 7h 9m 1
            Rashmita Dudhe (Inactive) made transition -
            Stage Testing In Production Testing
            11d 51m 1
            Rashmita Dudhe (Inactive) made transition -
            In Production Testing Production Complete
            1d 15h 9m 1
            Debbie Kulling made transition -
            Production Complete Closed
            12d 11h 4m 1

              People

              Assignee:
              dkulling Debbie Kulling
              Reporter:
              dkulling Debbie Kulling
              Account Executive:
              Debbie Kulling
              Developer:
              Rohit Shete (Inactive)
              QA:
              Rashmita Dudhe (Inactive)
              Votes:
              0 Vote for this issue
              Watchers:
              5 Start watching this issue

                Dates

                Created:
                Updated:
                Dev Due Date:
                Code Review Date:

                  Time Tracking

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                  91.75h