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Type:
Support Activity
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Status: Closed
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Priority:
Medium
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Resolution: Done
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Affects Version/s: None
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Fix Version/s: None
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Component/s: BenAdmin
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Labels:None
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Support Task Type:Configuration
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Environment:Production
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Reported by:White Label
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Company:University Health
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Module:BenAdmin - SSO
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Severity:Simple
Please see the email below from CHUBB the employee they are referring to is Robert Tullis. Can you tell me what date we are sending to them he was hired 12/4 and he benefits are effective 2/1
Email from CHUBB
“This employee was added through WorkTerra with a 12/6/17 eligibility date. All the HUB groups on Selerix, with the exception of Deep South, are using the “Eligibility Date” field as the EFD so that HUB can assign the EFD for each employee.
I can send a corrected file, but as long as WorkTerra sends over employees with mid-month Eligibility Dates we will continue to have this error.”
Just a head’s up that unless we catch these errors like we did today, employees might get enrolled with incorrect effective dates.
Hi Debbie Kulling: Any updates on this?
Need your inputs which are pending from 12th Jan 2018.
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Debbie Kulling Abhay Patil Santosh Balid Satya
Debbie Kulling - Santosh Balid has responded to your query.
CHUBB has said:
“This employee was added through WorkTerra with a 12/6/17 eligibility date. All the HUB groups on Selerix, with the exception of Deep South, are using the “Eligibility Date” field as the EFD so that HUB can assign the EFD for each employee.
I can send a corrected file, but as long as WorkTerra sends over employees with mid-month Eligibility Dates we will continue to have this error.”
Dev has confirmed that we sent 2018-02-01 as eligibility date. Need to understand why CHUBB is saying 12/6/17. Also, what do they mean by correction? Also, what is EFD?
Hello Debbie Kulling,
This is pending from 12th Jan , please provide your inputs on the same so we can proceed with next action on this ticket.
Thanks
S Prashant
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Debbie Kulling Santosh Balid Jaideep Vinchurkar Satya Abhay Patil
Hi Debbie Kulling,
We send them below three dates for employee Robert Tullis.
BirthDate : 1967-03-29 00:00:00
HireDate: 2017-12-04 00:00:00
EligibilityDate: 2018-02-01 00:00:00
Let us know in case of any further action required from our side.
Regards,
Santosh
Hi Debbie Kulling,
Could you please close this employee specific effective date issue, if it is no more issue.
For your additional information , We have received another ticket regarding generic change for effective date for all HUB group clients - WT-13136 , which is not approved for development yet. Once we get development approval for WT-13136 , we will take it ahead.
Regards,
Santosh
Cc: Satya, Jaideep Vinchurkar