WORKTERRAProject Type: software

WORKTERRA

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  1. WORKTERRA
  2. WT-13027

Fazoli's - COBRA File

    Details

    • Type: Support Activity
    • Status: Closed
    • Priority: Medium
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: None
    • Labels:
      None
    • Support Task Type:
      Configuration
    • Environment:
      Production
    • Reported by:
      Client
    • Company:
      Fazoli's
    • Module:
      BenAdmin - Export
    • Severity:
      Simple
    • Provider & Benefits:
      EBC-Dependent Care Spending Account

      Description

      From Van: This employee was cobra eligible and should've exported on the file on 12/10/2017, however, she didn't appear. Can you please look into this?

      Group Template Name: EBS_COBRA_Weekly_New_AllEvents
      Filename: EBS Cobra Weekly Term File_20291380440121020171039
      Employee: Tatia Miracle

      ---------------------------------------------

      From Deborah Mascot: Tatia Miracle was terminated in WORKTERRA on 12/5 and yet COBRA did not receive on the file. Can you look into this and see if there are any others?

        Attachments

          Issue Links

          relates to

          Bug - A problem which impairs or prevents the functions of the product. WB-236 Saint Mary Regional Medical terms didn't transmit to HR Simplified COBRA

          • High - Serious problem that could block progress.
          • Closed

          Support Activity - Support Activity WT-13016 Export -> Event builder missing cobra data need to identify.

          • High - Serious problem that could block progress.
          • Resolved

            Activity

            Ascending order - Click to sort in descending order
            Deborah.Mascot@ebsbenefits.com Deborah Mascot (Inactive) created issue -
            Van.Nguyen Van Nguyen (Inactive) made changes -
            Field Original Value New Value
            Environment Production [ 18442 ]
            Issue Type Task [ 3 ] Support Activity [ 10301 ]
            Key EDI-2864 WT-13027
            Project WorkTerraEDI [ 10300 ] WORKTERRA [ 10000 ]
            Status New [ 10508 ] Open [ 1 ]
            Support Task Type Customization [ 11204 ]
            Workflow WorkTerraEDI_NW_Ver3 [ 60933 ] WT_Support [ 61302 ]
            Van.Nguyen Van Nguyen (Inactive) made changes -
            Description Tatia Miracle was terminated in WORKTERRA on 12/5 and yet COBRA did not receive on the file. Can you look into this and see if there are any others? From Van: This employee was cobra eligible and should've exported on the file on 12/10/2017, however, she didn't appear. Can you please look into this?

            Group Template Name: EBS_COBRA_Weekly_New_AllEvents
            Filename: EBS Cobra Weekly Term File_20291380440121020171039
            Employee: Tatia Miracle

            ---------------------------------------------

            From Deborah Mascot: Tatia Miracle was terminated in WORKTERRA on 12/5 and yet COBRA did not receive on the file. Can you look into this and see if there are any others?
            Van.Nguyen Van Nguyen (Inactive) made changes -
            Assignee Van Nguyen [ van.nguyen ] Satya [ ID10004 ]
            Van.Nguyen Van Nguyen (Inactive) made changes -
            Assignee Satya [ ID10004 ] Vinayak Kulkarni [ vinayak.kulkarni ]
            Hide
            Permalink
            Vinayak.Kulkarni Vinayak Kulkarni (Inactive) added a comment -

            Van Nguyen

            We have found out cause and would be able to fetch separate file for all missed employees soon.

            It seems termination event is not getting captured properly with event builder and team is working on it.

            Rajendra Pawar

            This is same as WT-12928, we need to get missing records file for this.

            Show
            Vinayak.Kulkarni Vinayak Kulkarni (Inactive) added a comment - Van Nguyen We have found out cause and would be able to fetch separate file for all missed employees soon. It seems termination event is not getting captured properly with event builder and team is working on it. Rajendra Pawar This is same as WT-12928 , we need to get missing records file for this.
            Vinayak.Kulkarni Vinayak Kulkarni (Inactive) made changes -
            Assignee Vinayak Kulkarni [ vinayak.kulkarni ] Rajendra Pawar [ rajendra.pawar ]
            Vinayak.Kulkarni Vinayak Kulkarni (Inactive) made changes -
            Link This issue relates to WT-13016 [ WT-13016 ]
            Vinayak.Kulkarni Vinayak Kulkarni (Inactive) made changes -
            Link This issue relates to WT-12928 [ WT-12928 ]
            rajendra.pawar Rajendra Pawar (Inactive) made changes -
            Status Open [ 1 ] In Progress [ 3 ]
            Permalink
            rakesh.shahane Rakesh Shahane (Inactive) logged work - 09/Jan/18 03:50 PM
            • Time Spent:
              4h
               
              <No comment>
            Vinayak.Kulkarni Vinayak Kulkarni (Inactive) made changes -
            Assignee Rajendra Pawar [ rajendra.pawar ] Vinayak Kulkarni [ vinayak.kulkarni ]
            Hide
            Permalink
            Vinayak.Kulkarni Vinayak Kulkarni (Inactive) added a comment -

            Hi Van,

            Sent you file for missed employees, there are two.

            We are also scanning records on all production companies and will send files for any missed cobra records to respective EDI executives in next couple of days. Thanks.

            Show
            Vinayak.Kulkarni Vinayak Kulkarni (Inactive) added a comment - Hi Van, Sent you file for missed employees, there are two. We are also scanning records on all production companies and will send files for any missed cobra records to respective EDI executives in next couple of days. Thanks.
            Vinayak.Kulkarni Vinayak Kulkarni (Inactive) made changes -
            Assignee Vinayak Kulkarni [ vinayak.kulkarni ] Van Nguyen [ van.nguyen ]
            Resolution Done [ 10000 ]
            Status In Progress [ 3 ] Resolved [ 5 ]
            Van.Nguyen Van Nguyen (Inactive) made changes -
            Status Resolved [ 5 ] Closed [ 6 ]
            Hide
            Permalink
            Van.Nguyen Van Nguyen (Inactive) added a comment -

            Hi Vinayak Kulkarni,

            Thanks, I forwarded the file to our COBRA dept. I'll watch ticket WT-12928.

            Show
            Van.Nguyen Van Nguyen (Inactive) added a comment - Hi Vinayak Kulkarni , Thanks, I forwarded the file to our COBRA dept. I'll watch ticket WT-12928 .
            Hide
            Permalink
            rakesh.shahane Rakesh Shahane (Inactive) added a comment -

            Adding Time Log

            Show
            rakesh.shahane Rakesh Shahane (Inactive) added a comment - Adding Time Log
            rakesh.shahane Rakesh Shahane (Inactive) made changes -
            Resolution Done [ 10000 ]
            Status Closed [ 6 ] Reopen [ 4 ]
            rakesh.shahane Rakesh Shahane (Inactive) made changes -
            Remaining Estimate 4h [ 14400 ]
            Original Estimate 4h [ 14400 ]
            rakesh.shahane Rakesh Shahane (Inactive) made changes -
            Remaining Estimate 4h [ 14400 ] 0h [ 0 ]
            Time Spent 4h [ 14400 ]
            Worklog Id 100130 [ 100130 ]
            rakesh.shahane Rakesh Shahane (Inactive) made changes -
            Resolution Done [ 10000 ]
            Status Reopen [ 4 ] Closed [ 6 ]
            Hide
            Permalink
            Prajakta.belhe Prajakta Belhe (Inactive) added a comment -

            Reopening ticket for updating module

            Show
            Prajakta.belhe Prajakta Belhe (Inactive) added a comment - Reopening ticket for updating module
            Prajakta.belhe Prajakta Belhe (Inactive) made changes -
            Resolution Done [ 10000 ]
            Status Closed [ 6 ] Reopen [ 4 ]
            Prajakta.belhe Prajakta Belhe (Inactive) made changes -
            Module Parent values: BenAdmin(10100) Parent values: BenAdmin(10100)Level 1 values: Export(10110)
            Prajakta.belhe Prajakta Belhe (Inactive) made changes -
            Resolution Done [ 10000 ]
            Status Reopen [ 4 ] Closed [ 6 ]
            Transition Time In Source Status Execution Times
            Van Nguyen (Inactive) made transition -
            NEW Open
            		6d 3h 57m 1
            Rajendra Pawar (Inactive) made transition -
            Open In Progress
            		3h 11m 1
            Vinayak Kulkarni (Inactive) made transition -
            In Progress Resolved
            		12h 30m 1
            Van Nguyen (Inactive) made transition -
            Resolved Closed
            		5m 26s 1
            Prajakta Belhe (Inactive) made transition -
            Closed Reopen
            		28d 15h 12m 2
            Prajakta Belhe (Inactive) made transition -
            Reopen Closed
            		1m 8s 2

              People

              Assignee:
              Van.Nguyen Van Nguyen (Inactive)
              Reporter:
              Deborah.Mascot@ebsbenefits.com Deborah Mascot (Inactive)
              Votes:
              0 Vote for this issue
              Watchers:
              5 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved:

                  Time Tracking

                  Estimated:
                  Original Estimate - 4h
                  4h
                  Remaining:
                  Remaining Estimate - 0h
                  0h
                  Logged:
                  Time Spent - 4h
                  4h