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  1. WORKTERRA
  2. WT-13028

HPB - Unable to update rule engine on export template

    Details

    • Type: Support Activity
    • Status: Closed
    • Priority: Critical
    • Resolution: No Response
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: BenAdmin
    • Labels:
      None
    • Support Task Type:
      Configuration
    • Environment:
      Production
    • Reported by:
      EDI
    • Company:
      HPB
    • Module:
      BenAdmin - Export
    • Issue Importance:
      Must Have
    • Severity:
      Simple

      Description

      Hi,

      I am not able to save any Rule Engines I update in Production. I asked Damion to see if he was able to update a rule engine I was working on that would not Save. He was able to update and save the rule engine based my email.

      Is there a certain setting I need or is there something different I need to know when saving rule engines. I haven't been able to do rule engine updates since the update came out.

      I am trying to update the rule engine on the template called Ultipro Payroll HSA Only with the below rule engine. Their payroll needs to run tomorrow so I need to update the template for the new 2018 HSA plan.

      Can you please help.
      Thanks!
      Cindy

        Attachments

          Activity

          Transition Time In Source Status Execution Times
          Vinayak Kulkarni (Inactive) made transition -
          Open In Progress
          18m 7s 1
          Abhay Patil (Inactive) made transition -
          Waiting for Customer Input Open
          23d 4h 41m 1
          Abhay Patil (Inactive) made transition -
          Open Resolved
          56s 1
          Vinayak Kulkarni (Inactive) made transition -
          Resolved Reopen
          4d 21h 1m 1
          Vinayak Kulkarni (Inactive) made transition -
          Reopen In Progress
          3s 1
          Prashant Samal (Inactive) made transition -
          In Progress Waiting for Customer Input
          2d 23h 55m 2
          Prashant Samal (Inactive) made transition -
          Waiting for Customer Input In Progress
          6d 4h 2m 1
          Prashant Samal (Inactive) made transition -
          In Progress Resolved
          2m 48s 1
          Prashant Samal (Inactive) made transition -
          Resolved Closed
          3s 1

            People

            Assignee:
            Cindy.Wibbing Cindy Wibbing (Inactive)
            Reporter:
            Cindy.Wibbing Cindy Wibbing (Inactive)
            EDI Analyst 1:
            Cindy Wibbing (Inactive)
            Votes:
            0 Vote for this issue
            Watchers:
            4 Start watching this issue

              Dates

              Created:
              Updated:
              Resolved:

                Time Tracking

                Estimated:
                Original Estimate - 4h
                4h
                Remaining:
                Time Spent - 2h Remaining Estimate - 2h
                2h
                Logged:
                Time Spent - 2h Remaining Estimate - 2h
                2h