COB - Amwins MediGap Rate Recalculation Error

Hi,

Per BCC:

We were recently notified by the group that there are in state and out of state rates for the AmWins MediGap Medical plan. I have gone into the system and made the appropriate changes by adding a second Sub Rate within the AmWins Medigap Rate using state to differentiate between the two rate “plans”.

I then went into the SA Toolbox to extend and recalculate the rate since the rate needed to be corrected back to January 2018. This correctly recalculated the rate back to 1/1/18, I confirmed this on the Employee’s Confirmation Statement as well. The employee I have used as an test person in the LIVE system is Rick Ambrose.

The problem comes when I go to run the February Invoice. I should see in the January Adjustment section of the invoice two entries:
1. A credit for the incorrect rate of -$456.16
2. A rebilling for January for the amount of $445.17

This is not occurring. Instead of rebilling the total premium of $445.17, it is only rebilling $401.71 which is a Self-Insured Component of the total premium.

I have not recalculated and extended the rate for the entire population in the MediGap plan, there are 87 more Retirees that will need to have their rates corrected as well.

Could you please have Development look into this and correct ASAP?

Thank you,
Kira Hamilton
Debbie Kulling