WORKTERRAProject Type: software

WORKTERRA

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  1. WORKTERRA
  2. WT-13105

Deep South - Life Coverage Amount/Rounding/Reduction

    Details

    • Type: Support Activity
    • Status: Resolved
    • Priority: Medium
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: BenAdmin
    • Labels:
      None
    • Support Task Type:
      Configuration
    • Environment:
      Production
    • Reported by:
      White Label
    • Company:
      Deep South
    • Module:
      BenAdmin - Enrollment
    • Severity:
      Simple

      Description

      There were some incorrect plan rules set for all the life plans. Can you research and respond to the following:

      1. Please tell me the history of the changes made to the life plans
      2. Is it possible for you to run a query of the employees that have coverage amounts that do not match the plan rule
      3. Once the employees are identified can the coverage amount be corrected by development or do we have to correct them through the UI

        Attachments

        1. cost_and_coverage.png
          cost_and_coverage.png
          152 kB
        2. EE Vol Life.png
          EE Vol Life.png
          150 kB
        3. Vol EE AD&D.png
          Vol EE AD&D.png
          144 kB
        4. WT-13105_history_changes_&_comparission.xls
          11 kB

          Activity

          Transition Time In Source Status Execution Times
          Shailendra Honrao (Inactive) made transition -
          Open In Progress
          		1d 6h 2m 1
          Shailendra Honrao (Inactive) made transition -
          In Progress Waiting for Customer Input
          		1d 7h 38m 1
          Abhay Patil (Inactive) made transition -
          Waiting for Customer Input Open
          		13d 20h 17m 1
          Abhay Patil (Inactive) made transition -
          Open Resolved
          		41s 1

            People

            Assignee:
            dkulling Debbie Kulling
            Reporter:
            dkulling Debbie Kulling
            Account Executive:
            Debbie Kulling
            Votes:
            0 Vote for this issue
            Watchers:
            5 Start watching this issue

              Dates

              Created:
              Updated:
              Resolved:

                Time Tracking

                Estimated:
                Original Estimate - Not Specified
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                Remaining:
                Remaining Estimate - 0h
                0h
                Logged:
                Time Spent - 19.5h
                19.5h