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Type:
Support Activity
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Status: Resolved
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Priority:
Medium
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Resolution: Done
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Affects Version/s: None
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Fix Version/s: None
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Component/s: None
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Labels:None
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Support Task Type:Configuration
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Environment:Production
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Reported by:Client
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Company:Wacker Neuson Corporation
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Module:BenAdmin - Report
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Severity:Simple
Hello team,
I am having difficulty trying to figure out the issue that the client is having and also which COBRA and payroll files she should've exported on.
Cobra Term Report Weekly - this may be the report that the client is referring to. Ashley Marra, can you confirm?
Payroll - Amit Thorve, can you find out which payroll file this employee should've exported on?
Per client:
Mary Machacek – She termed from Wacker on 12/13/17. She came across the payroll files terming the Supp Life and Vol. AD&D effective 12/13/17 however, she never came across on the payroll files terming the Medical, Dental, and vision (eff. 12/31/17). Typically all of the terms would come across on the same file. The even more peculiar thing about Mary is that she never came over on the COBRA report Becky B. receives. Can you please look into her termination and make sure this isn’t something that would happen again?
- relates to
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- Resolved
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| Field | Original Value | New Value |
|---|---|---|
| Assignee | Satya [ ID10004 ] | Vinayak Kulkarni [ vinayak.kulkarni ] |
| Assignee | Vinayak Kulkarni [ vinayak.kulkarni ] | Rajendra Pawar [ rajendra.pawar ] |
| Assignee | Rajendra Pawar [ rajendra.pawar ] | Parmeshwar Jumbad [ parmeshwar.jumbade ] |
| Remaining Estimate | 6h [ 21600 ] | |
| Original Estimate | 6h [ 21600 ] |
| Remaining Estimate | 6h [ 21600 ] | 4h [ 14400 ] |
| Time Spent | 2h [ 7200 ] | |
| Worklog Id | 102836 [ 102836 ] |
Parmeshwar Jumbad (Inactive)
made changes -
| Status | Open [ 1 ] | In Progress [ 3 ] |
Parmeshwar Jumbad (Inactive)
made changes -
| Attachment | view Report.png [ 72695 ] |
Parmeshwar Jumbad (Inactive)
made changes -
| Attachment | Download report.png [ 72696 ] |
Parmeshwar Jumbad (Inactive)
made changes -
| Assignee | Parmeshwar Jumbad [ parmeshwar.jumbade ] | Van Nguyen [ van.nguyen ] |
Parmeshwar Jumbad (Inactive)
made changes -
| Status | In Progress [ 3 ] | Waiting for Customer Input [ 10500 ] |
| Assignee | Van Nguyen [ van.nguyen ] | Ashley Marra [ amarra ] |
| Status | Waiting for Customer Input [ 10500 ] | Open [ 1 ] |
| Resolution | Unresolved [ 10200 ] | |
| Status | Open [ 1 ] | Closed [ 6 ] |
Parmeshwar Jumbad (Inactive)
made changes -
| Resolution | Unresolved [ 10200 ] | |
| Status | Closed [ 6 ] | Reopen [ 4 ] |
Parmeshwar Jumbad (Inactive)
made changes -
| Remaining Estimate | 4h [ 14400 ] | 0h [ 0 ] |
| Time Spent | 2h [ 7200 ] | 8h [ 28800 ] |
| Worklog Id | 103179 [ 103179 ] |
Parmeshwar Jumbad (Inactive)
made changes -
| Resolution | Unresolved [ 10200 ] | |
| Status | Reopen [ 4 ] | Closed [ 6 ] |
Sumeet.Kolge (Inactive)
made changes -
| Resolution | Unresolved [ 10200 ] | |
| Status | Closed [ 6 ] | Reopen [ 4 ] |
Sumeet.Kolge (Inactive)
made changes -
| Module | Parent values: BenAdmin(10100) | Parent values: BenAdmin(10100)Level 1 values: Report(10109) |
| Assignee | Ashley Marra [ amarra ] | Parmeshwar Jumbad [ parmeshwar.jumbade ] |
Parmeshwar Jumbad (Inactive)
made changes -
| Status | Reopen [ 4 ] | In Progress [ 3 ] |
Parmeshwar Jumbad (Inactive)
made changes -
| Attachment | Failed schedule.png [ 73310 ] |
Parmeshwar Jumbad (Inactive)
made changes -
| Attachment | Schedule Configurations.png [ 73311 ] |
Parmeshwar Jumbad (Inactive)
made changes -
| Attachment | cobra term report.png [ 73313 ] |
Parmeshwar Jumbad (Inactive)
made changes -
| Attachment | export to excel.png [ 73314 ] |
Parmeshwar Jumbad (Inactive)
made changes -
| Time Spent | 8h [ 28800 ] | 13h [ 46800 ] |
| Worklog Id | 104420 [ 104420 ] |
Parmeshwar Jumbad (Inactive)
made changes -
| Time Spent | 13h [ 46800 ] | 16h [ 57600 ] |
| Worklog Id | 104421 [ 104421 ] |
Parmeshwar Jumbad (Inactive)
made changes -
| Assignee | Parmeshwar Jumbad [ parmeshwar.jumbade ] | Van Nguyen [ van.nguyen ] |
Parmeshwar Jumbad (Inactive)
made changes -
| Status | In Progress [ 3 ] | Waiting for Customer Input [ 10500 ] |
| Assignee | Van Nguyen [ van.nguyen ] | Ashley Marra [ amarra ] |
Parmeshwar Jumbad (Inactive)
made changes -
| Time Spent | 16h [ 57600 ] | 16.5h [ 59400 ] |
| Worklog Id | 104676 [ 104676 ] |
| Status | Waiting for Customer Input [ 10500 ] | In Progress [ 3 ] |
| Resolution | Done [ 10000 ] | |
| Status | In Progress [ 3 ] | Resolved [ 5 ] |
