WORKTERRAProject Type: software

WORKTERRA

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  1. WORKTERRA
  2. WT-13401

Quincy - System Error when approving records

    Details

    • Type: Bug
    • Status: Closed
    • Priority: Medium
    • Resolution: Duplicate
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: None
    • Labels:
      None
    • Environment:
      Production
    • Bug Severity:
      Medium
    • Module:
      BenAdmin
    • Reported by:
      White Label
    • Company:
      Quincy

      Description

      Hi,

      Per BCC: Both the client (Quincy) and BCC received an internal error while trying to approve pending records for waived benefits.

      See attached print screen.

      Employee is new hire, Jennifer. Bohrer.

      Thank you,
      Kira Hamilton
      Debbie Kulling

        Attachments

          Issue Links

          is duplicated by

          Bug - A problem which impairs or prevents the functions of the product. WT-13400 Server Encountered an Internal Error received in Pending Queue

          • High - Serious problem that could block progress.
          • Production Complete

            Activity

            Ascending order - Click to sort in descending order
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            Permalink
            rashmita.dudhe Rashmita Dudhe (Inactive) added a comment -

            Hi Kira Hamilton

            This issue is solved we have Verified on Production Quincy for hspl company consider below scenarios:
            1]Election Accept/reject
            2]EOI pending Accept/Reject.
            3]Force plan Accept/ Reject
            4]Waived Elections Accept/Reject
            5]QE Accept/reject

            It is working fine not getting the server error.
            Please confirm at your end.

            Thanks,
            Rashmita

            Show
            rashmita.dudhe Rashmita Dudhe (Inactive) added a comment - Hi Kira Hamilton This issue is solved we have Verified on Production Quincy for hspl company consider below scenarios: 1]Election Accept/reject 2]EOI pending Accept/Reject. 3]Force plan Accept/ Reject 4]Waived Elections Accept/Reject 5]QE Accept/reject It is working fine not getting the server error. Please confirm at your end. Thanks, Rashmita
            Hide
            Permalink
            Kira.Hamilton Kira Hamilton (Inactive) added a comment -

            Hi,

            Per email received 2/20 from Karen at BCC she was able to approve the pended record this morning. This ticket can be closed.

            Thank you,
            Kira Hamilton
            Debbie Kulling

            Show
            Kira.Hamilton Kira Hamilton (Inactive) added a comment - Hi, Per email received 2/20 from Karen at BCC she was able to approve the pended record this morning. This ticket can be closed. Thank you, Kira Hamilton Debbie Kulling

              People

              Assignee:
              Kira.Hamilton Kira Hamilton (Inactive)
              Reporter:
              Kira.Hamilton Kira Hamilton (Inactive)
              Account Executive:
              Debbie Kulling
              Votes:
              0 Vote for this issue
              Watchers:
              2 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved:

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