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Type:
Support Activity
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Status: Resolved
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Priority:
Critical
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Resolution: Done
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Affects Version/s: None
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Fix Version/s: None
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Component/s: BenAdmin
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Labels:None
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Support Task Type:Data Correction
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Environment:Production, Stage
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Reported by:Implementation
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Company:ILG
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Module:BenAdmin - Enrollment
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Severity:Simple
Hi,
According to IGT. Group has Date of Termination for Termination rule. Somehow during implementation End of Month was set, which is notcorrect. While attempting to re-enroll and fix his termination date to the correct date of termination through UI and waive and terminate members accordingly, it takes lot of time and and creates room for error. Which I think is not the most efficient way.
We are gathering information on correcting enrollments for all subscriber which were affected.
Possible steps to take:
1. Term Rules update –Updating build documents, IGT, CIS, and BOSS
a. Update Rule on stage( done ) Production (in progress)
b. Delete the other rule in stage ( done ) Production (in progress)
c. Subscriber’s corrections on each enrollment to be* Date of Termination. –*
d. Contact carriers to ensure the proper term has been passed.
i. UMR,
ii. UNUM,
iii. AFLAC,
iv. COMPASS
Could you please do the analysis and find out if there is anything else we need to check to make sure that nothing else is affected.
Thanks.
Monika
cc Kiyo Takahashi Jackie Sivigny Robyn Adkison
| Field | Original Value | New Value |
|---|---|---|
| Attachment | MD EnrollmentMD Enrollment28878_2472.xlsx [ 73819 ] |
| Attachment | MD EnrollmentMD Enrollment28878_2472.xlsx [ 73825 ] |
| Description |
Hi, According to IGT. Group has *Date of Termination* for Termination rule. Somehow during implementation End of Month was set, which is in correct. While attempting to re-enroll and waive and terminate members accordingly takes lot of time and and creates room for error. We are gathering information on correcting enrollments for all subscriber which were affected. Possible steps to take: 1. Term Rules update –Updating build documents a. Update Rule on stage( done ) Production (in progress) b. Delete the other rule in stage ( done ) [^MD EnrollmentMD Enrollment28878_2472.xlsx] Production (in progress) c. Subscriber’s corrections on each plan to be Date of Termination. – Ran report and there are 18 people affected as of 2.26.18 d. Contact carriers to ensure the proper term has been passed. i. UMR, ii. UNUM, iii. AFLAC, iv. COMPASS Could you please do the analysis and find out if there is anything else we need to check to make sure that nothing else is affected. Thanks. Monika cc [~ktak] [~jackie.sivigny] [~Robyn.Adkison] |
Hi, According to IGT. Group has *Date of Termination* for Termination rule. Somehow during implementation _End of Month_ was set, which is notcorrect. While attempting to re-enroll and fix his termination date to the correct date of termination through UI and waive and terminate members accordingly, it takes lot of time and and creates room for error. Which I think is not the most efficient way. We are gathering information on correcting enrollments for all subscriber which were affected. Possible steps to take: 1. Term Rules update –Updating build documents, IGT, CIS, and BOSS a. Update Rule on stage( done ) Production (in progress) b. Delete the other rule in stage ( done ) Production (in progress) c. Subscriber’s corrections on each enrollment to be* Date of Termination. –* d. Contact carriers to ensure the proper term has been passed. i. UMR, ii. UNUM, iii. AFLAC, iv. COMPASS Could you please do the analysis and find out if there is anything else we need to check to make sure that nothing else is affected. Thanks. Monika cc [~ktak] [~jackie.sivigny] [~Robyn.Adkison] |
| Assignee | Satya [ ID10004 ] | Jyoti Mayne [ jyoti.mayne ] |
| Status | Open [ 1 ] | In Progress [ 3 ] |
| Attachment | EE List.xlsx [ 73848 ] |
Hi Monika Demla,
We have scanned all elections active as of 2/26/18 and found attached 11 employees elections (election count 57) need to be corrected. EE List.xlsx
Also in your list election terminated with 1/31/2018 date are also mentioned.
We found 85 elections for 14 employees.
Please confirm which election needs to be corrected.
Export Team Comment:
Even if these terminations are already sent to provider, they will reappear on file with correct term date after data correction. Let us know if we do not want to send them again.
| Status | In Progress [ 3 ] | Waiting for Customer Input [ 10500 ] |
| Assignee | Jyoti Mayne [ jyoti.mayne ] | Monika Demla [ monika.demla ] |
| Remaining Estimate | 3h [ 10800 ] | |
| Original Estimate | 3h [ 10800 ] |
I am looking at the Members those who are only Terminated. Actives should not be touched.
To my understanding this should be corrected to all the members who are Terminated with Correct termination date, it should be the Date of Termination not the End of Month.
Please look into the the members terminated since 1/1/2018. Kiyo Takahashi Please confirm and let me know if I am incorrect.
| Assignee | Monika Demla [ monika.demla ] | Jyoti Mayne [ jyoti.mayne ] |
| Status | Waiting for Customer Input [ 10500 ] | Open [ 1 ] |
| Status | Open [ 1 ] | In Progress [ 3 ] |
| Attachment | EE List Needs Correction.xlsx [ 73894 ] |
Hi Monika Demla,
Today we again scanned all employees who where terminated since 1/1/18. PFA list. EE List Needs Correction.xlsx
For attached employees, we will update election termed date as per value mentioned in column 'Required Termination Date as per Date of Plan Termination Rule'.
Please confirm shall these elections needs to be roll out on file or not ?
Cc: Rohan J Khandave
| Status | In Progress [ 3 ] | Waiting for Customer Input [ 10500 ] |
| Assignee | Jyoti Mayne [ jyoti.mayne ] | Monika Demla [ monika.demla ] |
Hi Jyoti Mayne
The report looks correct and has the same number of counts as i expected.
*Yes,*These updated Term dates needs to roll out on Carrier files. Is that what you are confirming.. or on some other file?
Thanks!
cc Kiyo TakahashiRobyn Adkison
| Remaining Estimate | 3h [ 10800 ] | 0h [ 0 ] |
| Time Spent | 3h [ 10800 ] | |
| Worklog Id | 106820 [ 106820 ] |
| Status | Waiting for Customer Input [ 10500 ] | Open [ 1 ] |
| Assignee | Monika Demla [ monika.demla ] | Jyoti Mayne [ jyoti.mayne ] |
| Status | Open [ 1 ] | In Progress [ 3 ] |
| Time Spent | 3h [ 10800 ] | 5h [ 18000 ] |
| Worklog Id | 106824 [ 106824 ] |
| Time Spent | 5h [ 18000 ] | 6h [ 21600 ] |
| Worklog Id | 106824 [ 106824 ] |
Hi Monika Demla,
We have corrected enrollment termination date as stated above from 'EE List Needs Correction.xlsx' sheet and these elections will roll out on file.
Yes, we were just confirming that these elections will out on carrier files.
Cc: Rohan J Khandave
| Original Estimate | 3h [ 10800 ] | 9h [ 32400 ] |
| Assignee | Jyoti Mayne [ jyoti.mayne ] | Monika Demla [ monika.demla ] |
| Resolution | Done [ 10000 ] | |
| Status | In Progress [ 3 ] | Resolved [ 5 ] |
Thank you Jyoti Mayne
Appreciate your every effort!
Thanks.
Monika
Kiyo Takahashi Could you please inform client that Termination rule setup and corrections are done.
cc Robyn Adkison Jackie Sivigny
-
- Time Spent:
- 3h
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data correction,verification on HSPL and main company
Kiyo Takahashi Could you please inform client that Termination rule setup and corrections are done. This was done last week.
cc Kiyo Takahashi
| Time Spent | 6h [ 21600 ] | 8h [ 28800 ] |
| Worklog Id | 107706 [ 107706 ] |
| Time Spent | 8h [ 28800 ] | 11h [ 39600 ] |
| Worklog Id | 107803 [ 107803 ] |
| Transition | Time In Source Status | Execution Times |
|---|
|
10h 44m | 2 |
|
1d 6h 59m | 2 |
|
15h 56m | 3 |
|
5h 42m | 1 |
MD EnrollmentMD Enrollment28878_2472.xlsx
Please see file attached. I Ran report and there are 18 people affected as of 2.26.18. Let me know who is looking into this ticket. I will send password to that person. Please drop in email at :- monika.demla@workterra.com