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  1. WORKTERRA
  2. WT-13461

ILG | Data Correction on Termination Date on all Plans

    Details

    • Type: Support Activity
    • Status: Resolved
    • Priority: Critical
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: BenAdmin
    • Labels:
      None
    • Support Task Type:
      Data Correction
    • Environment:
      Production, Stage
    • Reported by:
      Implementation
    • Company:
      ILG
    • Module:
      BenAdmin - Enrollment
    • Severity:
      Simple

      Description

      Hi,
      According to IGT. Group has Date of Termination for Termination rule. Somehow during implementation End of Month was set, which is notcorrect. While attempting to re-enroll and fix his termination date to the correct date of termination through UI and waive and terminate members accordingly, it takes lot of time and and creates room for error. Which I think is not the most efficient way.

      We are gathering information on correcting enrollments for all subscriber which were affected.
      Possible steps to take:
      1. Term Rules update –Updating build documents, IGT, CIS, and BOSS
      a. Update Rule on stage( done ) Production (in progress)
      b. Delete the other rule in stage ( done ) Production (in progress)
      c. Subscriber’s corrections on each enrollment to be* Date of Termination. –*
      d. Contact carriers to ensure the proper term has been passed.
      i. UMR,
      ii. UNUM,
      iii. AFLAC,
      iv. COMPASS

      Could you please do the analysis and find out if there is anything else we need to check to make sure that nothing else is affected.

      Thanks.
      Monika
      cc Kiyo Takahashi Jackie Sivigny Robyn Adkison

        Attachments

          Activity

          Transition Time In Source Status Execution Times
          Jyoti Mayne made transition -
          In Progress Waiting for Customer Input
          10h 44m 2
          Jyoti Mayne made transition -
          Waiting for Customer Input Open
          1d 6h 59m 2
          Jyoti Mayne made transition -
          Open In Progress
          15h 56m 3
          Jyoti Mayne made transition -
          In Progress Resolved
          5h 42m 1

            People

            Assignee:
            Monika.Demla Monika Demla (Inactive)
            Reporter:
            Monika.Demla Monika Demla (Inactive)
            Account Executive:
            Kiyo Takahashi
            Votes:
            0 Vote for this issue
            Watchers:
            2 Start watching this issue

              Dates

              Created:
              Updated:
              Resolved:

                Time Tracking

                Estimated:
                Original Estimate - 9h Original Estimate - 9h
                9h
                Remaining:
                Remaining Estimate - 0h
                0h
                Logged:
                Time Spent - 11h
                11h