-
Type:
Bug
-
Status:
Open
-
Priority:
Medium
-
Resolution:
Unresolved
-
Affects Version/s:
None
-
Fix Version/s:
None
-
-
-
-
-
Module:
BenAdmin
- Report
-
-
Company:
All Clients/Multiple Clients
-
Item State:
Development
- On Hold
-
Issue Importance:
Can Wait
Environment- LB
Companies- ASML_Project Simple, For QA LB Austin Ind.
When attempts were made to generate Paper Enrollment Report on ASML_Project Simple company internal error is encountered.Find attached screen shot for same.
On For QA LB Austin Ind company, when clicked on download files Status window gets open and disappears immediately with downloading the files.
{"report":{"apdex":1,"isInitial":true,"journeyId":"265a7294-6a00-40e0-a524-25ad5edcba26","key":"jira.project.issue.view-issue","navigationType":0,"readyForUser":585.5,"redirectCount":0,"resourceLoadedEnd":587,"resourceLoadedStart":102.5,"resourceTiming":[{"duration":9.700000002980232,"initiatorType":"link","name":"https://jira.workterra.net/s/3003653444a1e1a85555cab7dcfb3a21-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/2e46d90b5cae895c9c38649c9d510130/_/download/contextbatch/css/_super/batch.css","startTime":102.5,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":102.5,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":112.20000000298023,"responseStart":0,"secureConnectionStart":0},{"duration":9.599999994039536,"initiatorType":"link","name":"https://jira.workterra.net/s/dd6a0911920485696ac20493290df627-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/3abe50d469404b639745df44b51476b6/_/download/contextbatch/css/jira.browse.project,jira.view.issue,project.issue.navigator,jira.global,atl.general,-_super/batch.css?agile_global_admin_condition=true&jag=true&jira.create.linked.issue=true&richediton=true","startTime":102.80000001192093,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":102.80000001192093,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":112.40000000596046,"responseStart":0,"secureConnectionStart":0},{"duration":9.5,"initiatorType":"link","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/8.5.0/_/download/batch/com.atlassian.auiplugin:split_aui.pattern.label/com.atlassian.auiplugin:split_aui.pattern.label.css","startTime":103,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":103,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":112.5,"responseStart":0,"secureConnectionStart":0},{"duration":9.400000005960464,"initiatorType":"link","name":"https://jira.workterra.net/s/bd548f27bbf8f278bd83b60dd3284ed8-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:global-static-adgs/jira.webresources:global-static-adgs.css","startTime":103.20000000298023,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":103.20000000298023,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":112.6000000089407,"responseStart":0,"secureConnectionStart":0},{"duration":9.200000002980232,"initiatorType":"link","name":"https://jira.workterra.net/s/70725731a158a7140f19ddbd4201ba27-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:global-static/jira.webresources:global-static.css","startTime":103.40000000596046,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":103.40000000596046,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":112.6000000089407,"responseStart":0,"secureConnectionStart":0},{"duration":61.29999999701977,"initiatorType":"script","name":"https://jira.workterra.net/s/f2623af22c15df767ec6ff268ae0b8bd-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/2e46d90b5cae895c9c38649c9d510130/_/download/contextbatch/js/_super/batch.js?locale=en-US","startTime":103.6000000089407,"connectEnd":103.6000000089407,"connectStart":103.6000000089407,"domainLookupEnd":103.6000000089407,"domainLookupStart":103.6000000089407,"fetchStart":103.6000000089407,"redirectEnd":0,"redirectStart":0,"requestStart":103.6000000089407,"responseEnd":164.90000000596046,"responseStart":164.90000000596046,"secureConnectionStart":103.6000000089407},{"duration":107.90000000596046,"initiatorType":"script","name":"https://jira.workterra.net/s/6ce676f2a5bcc9651cef6e7956f05def-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/3abe50d469404b639745df44b51476b6/_/download/contextbatch/js/jira.browse.project,jira.view.issue,project.issue.navigator,jira.global,atl.general,-_super/batch.js?agile_global_admin_condition=true&jag=true&jira.create.linked.issue=true&locale=en-US&richediton=true","startTime":103.70000000298023,"connectEnd":103.70000000298023,"connectStart":103.70000000298023,"domainLookupEnd":103.70000000298023,"domainLookupStart":103.70000000298023,"fetchStart":103.70000000298023,"redirectEnd":0,"redirectStart":0,"requestStart":103.70000000298023,"responseEnd":211.6000000089407,"responseStart":211.6000000089407,"secureConnectionStart":103.70000000298023},{"duration":110.59999999403954,"initiatorType":"script","name":"https://jira.workterra.net/s/ecf7ec549751ae117b778f0525d6d371-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/4.1.5/_/download/resources/com.atlassian.plugins.atlassian-chaperone:hotspot-tour/hotspot-tour.js?batch=false&locale=en-US","startTime":103.90000000596046,"connectEnd":103.90000000596046,"connectStart":103.90000000596046,"domainLookupEnd":103.90000000596046,"domainLookupStart":103.90000000596046,"fetchStart":103.90000000596046,"redirectEnd":0,"redirectStart":0,"requestStart":103.90000000596046,"responseEnd":214.5,"responseStart":214.5,"secureConnectionStart":103.90000000596046},{"duration":110.79999999701977,"initiatorType":"script","name":"https://jira.workterra.net/s/6aa3fcf1fac5fd551eee0b69077524e6-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/aae1242f5fc81cc6a5bb8bc963ccda29/_/download/contextbatch/js/atl.global,-_super/batch.js?locale=en-US","startTime":104.20000000298023,"connectEnd":104.20000000298023,"connectStart":104.20000000298023,"domainLookupEnd":104.20000000298023,"domainLookupStart":104.20000000298023,"fetchStart":104.20000000298023,"redirectEnd":0,"redirectStart":0,"requestStart":104.20000000298023,"responseEnd":215,"responseStart":215,"secureConnectionStart":104.20000000298023},{"duration":111.20000000298023,"initiatorType":"script","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:calendar-en/jira.webresources:calendar-en.js","startTime":104.20000000298023,"connectEnd":104.20000000298023,"connectStart":104.20000000298023,"domainLookupEnd":104.20000000298023,"domainLookupStart":104.20000000298023,"fetchStart":104.20000000298023,"redirectEnd":0,"redirectStart":0,"requestStart":104.20000000298023,"responseEnd":215.40000000596046,"responseStart":215.40000000596046,"secureConnectionStart":104.20000000298023},{"duration":111.80000001192093,"initiatorType":"script","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:calendar-localisation-moment/jira.webresources:calendar-localisation-moment.js","startTime":104.5,"connectEnd":104.5,"connectStart":104.5,"domainLookupEnd":104.5,"domainLookupStart":104.5,"fetchStart":104.5,"redirectEnd":0,"redirectStart":0,"requestStart":104.5,"responseEnd":216.30000001192093,"responseStart":216.30000001192093,"secureConnectionStart":104.5},{"duration":112,"initiatorType":"script","name":"https://jira.workterra.net/s/ecf7ec549751ae117b778f0525d6d371-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/8.5.0/_/download/batch/com.atlassian.auiplugin:split_aui.pattern.label/com.atlassian.auiplugin:split_aui.pattern.label.js?locale=en-US","startTime":104.6000000089407,"connectEnd":104.6000000089407,"connectStart":104.6000000089407,"domainLookupEnd":104.6000000089407,"domainLookupStart":104.6000000089407,"fetchStart":104.6000000089407,"redirectEnd":0,"redirectStart":0,"requestStart":104.6000000089407,"responseEnd":216.6000000089407,"responseStart":216.6000000089407,"secureConnectionStart":104.6000000089407},{"duration":198.3999999910593,"initiatorType":"link","name":"https://jira.workterra.net/s/05c862146699bb029ceb0a489075e63b-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/bcd66e9a133a1b9f5fd14b56841e1c5b/_/download/contextbatch/css/jira.global.look-and-feel,-_super/batch.css","startTime":104.80000001192093,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":104.80000001192093,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":303.20000000298023,"responseStart":0,"secureConnectionStart":0},{"duration":112.1000000089407,"initiatorType":"script","name":"https://jira.workterra.net/rest/api/1.0/shortcuts/805012/a664c2c06e52d83566c477b9899c262e/shortcuts.js?context=issuenavigation&context=issueaction","startTime":105,"connectEnd":105,"connectStart":105,"domainLookupEnd":105,"domainLookupStart":105,"fetchStart":105,"redirectEnd":0,"redirectStart":0,"requestStart":105,"responseEnd":217.1000000089407,"responseStart":217.1000000089407,"secureConnectionStart":105},{"duration":198.1000000089407,"initiatorType":"link","name":"https://jira.workterra.net/s/9095228fa10daa2d3e3d7d5760c95e91-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/72477c22780abda5f51fe696920d843f/_/download/contextbatch/css/com.atlassian.jira.projects.sidebar.init,-_super,-jira.view.issue,-project.issue.navigator/batch.css?jira.create.linked.issue=true&richediton=true","startTime":105.20000000298023,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":105.20000000298023,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":303.30000001192093,"responseStart":0,"secureConnectionStart":0},{"duration":112.70000000298023,"initiatorType":"script","name":"https://jira.workterra.net/s/c19a1b46e985d7fb85efaf27c8febfdd-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/72477c22780abda5f51fe696920d843f/_/download/contextbatch/js/com.atlassian.jira.projects.sidebar.init,-_super,-jira.view.issue,-project.issue.navigator/batch.js?jira.create.linked.issue=true&locale=en-US&richediton=true","startTime":105.40000000596046,"connectEnd":105.40000000596046,"connectStart":105.40000000596046,"domainLookupEnd":105.40000000596046,"domainLookupStart":105.40000000596046,"fetchStart":105.40000000596046,"redirectEnd":0,"redirectStart":0,"requestStart":105.40000000596046,"responseEnd":218.1000000089407,"responseStart":218.1000000089407,"secureConnectionStart":105.40000000596046},{"duration":324.1000000089407,"initiatorType":"script","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:bigpipe-js/jira.webresources:bigpipe-js.js","startTime":106.20000000298023,"connectEnd":106.20000000298023,"connectStart":106.20000000298023,"domainLookupEnd":106.20000000298023,"domainLookupStart":106.20000000298023,"fetchStart":106.20000000298023,"redirectEnd":0,"redirectStart":0,"requestStart":106.20000000298023,"responseEnd":430.30000001192093,"responseStart":430.30000001192093,"secureConnectionStart":106.20000000298023},{"duration":327.1000000089407,"initiatorType":"script","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:bigpipe-init/jira.webresources:bigpipe-init.js","startTime":106.20000000298023,"connectEnd":106.20000000298023,"connectStart":106.20000000298023,"domainLookupEnd":106.20000000298023,"domainLookupStart":106.20000000298023,"fetchStart":106.20000000298023,"redirectEnd":0,"redirectStart":0,"requestStart":106.20000000298023,"responseEnd":433.30000001192093,"responseStart":433.30000001192093,"secureConnectionStart":106.20000000298023},{"duration":100.40000000596046,"initiatorType":"xmlhttprequest","name":"https://jira.workterra.net/rest/webResources/1.0/resources","startTime":314.20000000298023,"connectEnd":314.20000000298023,"connectStart":314.20000000298023,"domainLookupEnd":314.20000000298023,"domainLookupStart":314.20000000298023,"fetchStart":314.20000000298023,"redirectEnd":0,"redirectStart":0,"requestStart":314.20000000298023,"responseEnd":414.6000000089407,"responseStart":414.6000000089407,"secureConnectionStart":314.20000000298023}],"threshold":1000,"fetchStart":0,"domainLookupStart":0,"domainLookupEnd":0,"connectStart":0,"connectEnd":0,"requestStart":4,"responseStart":96,"responseEnd":97,"domLoading":100,"domInteractive":641,"domContentLoadedEventStart":641,"domContentLoadedEventEnd":692,"domComplete":749,"loadEventStart":749,"loadEventEnd":753,"userAgent":"Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)","marks":[],"measures":[],"correlationId":"670f2f8fc224a4","effectiveType":"4g","downlink":10,"rtt":0,"serverDuration":63,"dbReadsTimeInMs":15,"dbConnsTimeInMs":17,"applicationHash":"156decd7d2b4272533aa6cefc8294af635e1da97","experiments":[]}}
Aditya Vishwakarma While generating PDF's for paper enrollment report , server error is coming for the companies on lb.
Error log: ErrorID : 0
ErrorSource : ControllerAppTier.SaveAndGetData->BenAdminControllerAppTier.SaveAndGetData->PaperEnrollment.SaveAndGetData
ErrorMessage: Object reference not set to an instance of an object.