Type:
Support Activity
Status:
Resolved
Priority:
Critical
Resolution:
Done
Affects Version/s:
None
Fix Version/s:
None
Support Task Type:
BOSS Setup
Company:
Easter Seals Bay Area
I see the drop down selections have changed since the last time I setup a client with ACA for hours tracking. please provide details on who the following setup should be set using the new ACA fields. see attached sheet for client rules
Flora Downing - adding you to the ticket too for reference
Field
Original Value
New Value
Assignee
Nandkumar
[ satyap
]
Sachin Hingole
[ sachin.hingole
]
Sachin Hingole (Inactive)
made changes -
27/May/16 05:13 AM
Assignee
Sachin Hingole
[ sachin.hingole
]
Mahendra Mungase
[ mahendra.mungase
]
Mahendra Mungase (Inactive)
made changes -
31/May/16 02:56 AM
Assignee
Mahendra Mungase
[ mahendra.mungase
]
Amannda Johnson
[ amjohnson
]
Mahendra Mungase (Inactive)
made changes -
31/May/16 04:15 AM
Assignee
Amannda Johnson
[ amjohnson
]
Mahendra Mungase
[ mahendra.mungase
]
Status
Open
[ 1
]
In Progress
[ 3
]
Mahendra Mungase (Inactive)
made changes -
31/May/16 04:15 AM
Assignee
Mahendra Mungase
[ mahendra.mungase
]
Amannda Johnson
[ amjohnson
]
Assignee
Amannda Johnson
[ amjohnson
]
Sachin Hingole
[ sachin.hingole
]
Sachin Hingole (Inactive)
made changes -
06/Jun/16 12:29 PM
Assignee
Sachin Hingole
[ sachin.hingole
]
Mahendra Mungase
[ mahendra.mungase
]
Mahendra Mungase (Inactive)
made changes -
06/Jun/16 12:44 PM
Assignee
Mahendra Mungase
[ mahendra.mungase
]
Amannda Johnson
[ amjohnson
]
Satya
made changes -
04/Nov/17 07:20 AM
Environment_New
Production
[ 18442
]
Transition
Time In Source Status
Execution Times
Open
In Progress
10d 6h 5m
1
In Progress
Resolved
6d 8h 29m
1
{"report":{"apdex":1,"isInitial":true,"journeyId":"c4c275b1-adcb-40ec-b004-97e352e5ac8c","key":"jira.project.issue.view-issue","navigationType":0,"readyForUser":796.5,"redirectCount":0,"resourceLoadedEnd":669.7999999970198,"resourceLoadedStart":145.3999999910593,"resourceTiming":[{"duration":216.29999999701977,"initiatorType":"link","name":"https://jira.workterra.net/s/3003653444a1e1a85555cab7dcfb3a21-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/2e46d90b5cae895c9c38649c9d510130/_/download/contextbatch/css/_super/batch.css","startTime":145.3999999910593,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":145.3999999910593,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":361.69999998807907,"responseStart":0,"secureConnectionStart":0},{"duration":216.20000000298023,"initiatorType":"link","name":"https://jira.workterra.net/s/dd6a0911920485696ac20493290df627-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/3abe50d469404b639745df44b51476b6/_/download/contextbatch/css/jira.browse.project,jira.view.issue,project.issue.navigator,jira.global,atl.general,-_super/batch.css?agile_global_admin_condition=true&jag=true&jira.create.linked.issue=true&richediton=true","startTime":145.59999999403954,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":145.59999999403954,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":361.79999999701977,"responseStart":0,"secureConnectionStart":0},{"duration":216.09999999403954,"initiatorType":"link","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/8.5.0/_/download/batch/com.atlassian.auiplugin:split_aui.pattern.label/com.atlassian.auiplugin:split_aui.pattern.label.css","startTime":145.79999999701977,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":145.79999999701977,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":361.8999999910593,"responseStart":0,"secureConnectionStart":0},{"duration":216.1000000089407,"initiatorType":"link","name":"https://jira.workterra.net/s/bd548f27bbf8f278bd83b60dd3284ed8-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:global-static-adgs/jira.webresources:global-static-adgs.css","startTime":145.8999999910593,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":145.8999999910593,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":362,"responseStart":0,"secureConnectionStart":0},{"duration":216.20000000298023,"initiatorType":"link","name":"https://jira.workterra.net/s/70725731a158a7140f19ddbd4201ba27-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:global-static/jira.webresources:global-static.css","startTime":145.8999999910593,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":145.8999999910593,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":362.09999999403954,"responseStart":0,"secureConnectionStart":0},{"duration":224.29999999701977,"initiatorType":"script","name":"https://jira.workterra.net/s/f2623af22c15df767ec6ff268ae0b8bd-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/2e46d90b5cae895c9c38649c9d510130/_/download/contextbatch/js/_super/batch.js?locale=en-US","startTime":146.09999999403954,"connectEnd":146.09999999403954,"connectStart":146.09999999403954,"domainLookupEnd":146.09999999403954,"domainLookupStart":146.09999999403954,"fetchStart":146.09999999403954,"redirectEnd":0,"redirectStart":0,"requestStart":146.09999999403954,"responseEnd":370.3999999910593,"responseStart":370.3999999910593,"secureConnectionStart":146.09999999403954},{"duration":242.70000000298023,"initiatorType":"script","name":"https://jira.workterra.net/s/6ce676f2a5bcc9651cef6e7956f05def-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/3abe50d469404b639745df44b51476b6/_/download/contextbatch/js/jira.browse.project,jira.view.issue,project.issue.navigator,jira.global,atl.general,-_super/batch.js?agile_global_admin_condition=true&jag=true&jira.create.linked.issue=true&locale=en-US&richediton=true","startTime":146.09999999403954,"connectEnd":146.09999999403954,"connectStart":146.09999999403954,"domainLookupEnd":146.09999999403954,"domainLookupStart":146.09999999403954,"fetchStart":146.09999999403954,"redirectEnd":0,"redirectStart":0,"requestStart":146.09999999403954,"responseEnd":388.79999999701977,"responseStart":388.79999999701977,"secureConnectionStart":146.09999999403954},{"duration":245.30000001192093,"initiatorType":"script","name":"https://jira.workterra.net/s/ecf7ec549751ae117b778f0525d6d371-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/4.1.5/_/download/resources/com.atlassian.plugins.atlassian-chaperone:hotspot-tour/hotspot-tour.js?batch=false&locale=en-US","startTime":146.19999998807907,"connectEnd":146.19999998807907,"connectStart":146.19999998807907,"domainLookupEnd":146.19999998807907,"domainLookupStart":146.19999998807907,"fetchStart":146.19999998807907,"redirectEnd":0,"redirectStart":0,"requestStart":146.19999998807907,"responseEnd":391.5,"responseStart":391.5,"secureConnectionStart":146.19999998807907},{"duration":248.20000000298023,"initiatorType":"script","name":"https://jira.workterra.net/s/6aa3fcf1fac5fd551eee0b69077524e6-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/aae1242f5fc81cc6a5bb8bc963ccda29/_/download/contextbatch/js/atl.global,-_super/batch.js?locale=en-US","startTime":146.29999999701977,"connectEnd":146.29999999701977,"connectStart":146.29999999701977,"domainLookupEnd":146.29999999701977,"domainLookupStart":146.29999999701977,"fetchStart":146.29999999701977,"redirectEnd":0,"redirectStart":0,"requestStart":146.29999999701977,"responseEnd":394.5,"responseStart":394.5,"secureConnectionStart":146.29999999701977},{"duration":248.69999998807907,"initiatorType":"script","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:calendar-en/jira.webresources:calendar-en.js","startTime":146.5,"connectEnd":146.5,"connectStart":146.5,"domainLookupEnd":146.5,"domainLookupStart":146.5,"fetchStart":146.5,"redirectEnd":0,"redirectStart":0,"requestStart":146.5,"responseEnd":395.19999998807907,"responseStart":395.19999998807907,"secureConnectionStart":146.5},{"duration":249.1000000089407,"initiatorType":"script","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:calendar-localisation-moment/jira.webresources:calendar-localisation-moment.js","startTime":146.69999998807907,"connectEnd":146.69999998807907,"connectStart":146.69999998807907,"domainLookupEnd":146.69999998807907,"domainLookupStart":146.69999998807907,"fetchStart":146.69999998807907,"redirectEnd":0,"redirectStart":0,"requestStart":146.69999998807907,"responseEnd":395.79999999701977,"responseStart":395.79999999701977,"secureConnectionStart":146.69999998807907},{"duration":251.70000000298023,"initiatorType":"link","name":"https://jira.workterra.net/s/05c862146699bb029ceb0a489075e63b-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/bcd66e9a133a1b9f5fd14b56841e1c5b/_/download/contextbatch/css/jira.global.look-and-feel,-_super/batch.css","startTime":146.79999999701977,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":146.79999999701977,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":398.5,"responseStart":0,"secureConnectionStart":0},{"duration":249.29999999701977,"initiatorType":"script","name":"https://jira.workterra.net/s/ecf7ec549751ae117b778f0525d6d371-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/8.5.0/_/download/batch/com.atlassian.auiplugin:split_aui.pattern.label/com.atlassian.auiplugin:split_aui.pattern.label.js?locale=en-US","startTime":146.79999999701977,"connectEnd":146.79999999701977,"connectStart":146.79999999701977,"domainLookupEnd":146.79999999701977,"domainLookupStart":146.79999999701977,"fetchStart":146.79999999701977,"redirectEnd":0,"redirectStart":0,"requestStart":146.79999999701977,"responseEnd":396.09999999403954,"responseStart":396.09999999403954,"secureConnectionStart":146.79999999701977},{"duration":249.79999999701977,"initiatorType":"script","name":"https://jira.workterra.net/rest/api/1.0/shortcuts/805012/ea6f30d2bfdc99578bb23f4a5bac3ecd/shortcuts.js?context=issuenavigation&context=issueaction","startTime":146.8999999910593,"connectEnd":146.8999999910593,"connectStart":146.8999999910593,"domainLookupEnd":146.8999999910593,"domainLookupStart":146.8999999910593,"fetchStart":146.8999999910593,"redirectEnd":0,"redirectStart":0,"requestStart":146.8999999910593,"responseEnd":396.69999998807907,"responseStart":396.69999998807907,"secureConnectionStart":146.8999999910593},{"duration":251.59999999403954,"initiatorType":"link","name":"https://jira.workterra.net/s/9095228fa10daa2d3e3d7d5760c95e91-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/72477c22780abda5f51fe696920d843f/_/download/contextbatch/css/com.atlassian.jira.projects.sidebar.init,-_super,-jira.view.issue,-project.issue.navigator/batch.css?jira.create.linked.issue=true&richediton=true","startTime":147,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":147,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":398.59999999403954,"responseStart":0,"secureConnectionStart":0},{"duration":250,"initiatorType":"script","name":"https://jira.workterra.net/s/c19a1b46e985d7fb85efaf27c8febfdd-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/72477c22780abda5f51fe696920d843f/_/download/contextbatch/js/com.atlassian.jira.projects.sidebar.init,-_super,-jira.view.issue,-project.issue.navigator/batch.js?jira.create.linked.issue=true&locale=en-US&richediton=true","startTime":147.09999999403954,"connectEnd":147.09999999403954,"connectStart":147.09999999403954,"domainLookupEnd":147.09999999403954,"domainLookupStart":147.09999999403954,"fetchStart":147.09999999403954,"redirectEnd":0,"redirectStart":0,"requestStart":147.09999999403954,"responseEnd":397.09999999403954,"responseStart":397.09999999403954,"secureConnectionStart":147.09999999403954},{"duration":265.1000000089407,"initiatorType":"script","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:bigpipe-js/jira.webresources:bigpipe-js.js","startTime":147.69999998807907,"connectEnd":147.69999998807907,"connectStart":147.69999998807907,"domainLookupEnd":147.69999998807907,"domainLookupStart":147.69999998807907,"fetchStart":147.69999998807907,"redirectEnd":0,"redirectStart":0,"requestStart":147.69999998807907,"responseEnd":412.79999999701977,"responseStart":412.79999999701977,"secureConnectionStart":147.69999998807907},{"duration":522.1000000089407,"initiatorType":"script","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:bigpipe-init/jira.webresources:bigpipe-init.js","startTime":147.69999998807907,"connectEnd":147.69999998807907,"connectStart":147.69999998807907,"domainLookupEnd":147.69999998807907,"domainLookupStart":147.69999998807907,"fetchStart":147.69999998807907,"redirectEnd":0,"redirectStart":0,"requestStart":147.69999998807907,"responseEnd":669.7999999970198,"responseStart":669.7999999970198,"secureConnectionStart":147.69999998807907}],"threshold":1000,"fetchStart":0,"domainLookupStart":0,"domainLookupEnd":0,"connectStart":0,"connectEnd":0,"requestStart":20,"responseStart":135,"responseEnd":136,"domLoading":142,"domInteractive":869,"domContentLoadedEventStart":869,"domContentLoadedEventEnd":924,"domComplete":1645,"loadEventStart":1645,"loadEventEnd":1647,"userAgent":"Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)","marks":[],"measures":[],"correlationId":"3b424097ba44e9","effectiveType":"4g","downlink":10,"rtt":0,"serverDuration":78,"dbReadsTimeInMs":18,"dbConnsTimeInMs":22,"applicationHash":"156decd7d2b4272533aa6cefc8294af635e1da97","experiments":[]}}
please provide feedback on how these rules should be configured.
We also need a documented process on how to setup the ACA module that includes reporting details since reporting on who is now eligible need to be instructed to the client and/or setup for the client.